ComplaintsforCrain Communications, Inc.
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Complaint Details
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Initial Complaint
11/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Placed an order for a subscription to their ********************** in order to get access to market data lists per an email offer I received from them. When I tried to access the data lists, their website said it would cost an additional $800. I called that same day and cancelled my subscription and asked for a refund of the $169 subscription fee, I was told it would be processed and I would hear back within 2 days. It has now been more than 14 days and I still have not been contacted. I called them again today and was told it would be elevated once again today. They won't even let me talk to a supervisor to try to get it resolved today.Business response
11/21/2022
The customer clearly admitted that he placed an order for services. The terms of the services he purchased were completely disclosed at the time of his purchase, including, "View-only ****************** rankings and list data". We have a no refund policy, however as a courtesy to him, a refund was processed on 11/3/22.
Regards,
***********************,
Vice President ***** General Counsel
Initial Complaint
07/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
On 6/13/22 Automotive News charged my credit card $169.00 for a one year renewal. I was unaware of this charge until 7/11/22. I called and spoke to two different people and asked them to reverse the charge. I did want to renew the subscription for another 12 months. The manager I spoke to said they would inform the appropriate department to correct the charge. The end result should be I receive an email confirming the charge was reversed. I called customer service again on 7/22/22. The $169.00 has not been reversed from my credit card. Interestingly, I have been a Crains Publication customer for many years. Yet, a simple reversal of the $169.00 credit charge has not been reversed. The services they are charging me for are the upcoming 12 months publications. I do not want this service. This is a very poor, unscrupulous and a deceptive business practice by Crains Publications.Business response
07/26/2022
We have forwarded this to the appropriate department and will be following up with them very shortly.
Thank you.
Initial Complaint
07/07/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I subscribe to the weekly magazine, Automotive News, subscription number *********. I renewed my yearly subscription in January 2022. I have been a loyal subscriber since ****. For the past two months I have not received any issues in the mail. I have made repeated calls and Emails to Automotive News complaining about this. They assure me it will be corrected, but I still don't get the magazine. Can you help me to get it delivered?Business response
07/12/2022
****************** submitted a complaint about delivery issues to the weekly print newspaper, Automotive News, under subscription number *********.
Please be advised that we have contacted ****************** and resolved the delivery issues. For his inconvenience and to make up for the missing issues, we have also extended his subscription by 2 months.
Please contact me with any follow up questions.
***********************
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Customer Complaints Summary
7 total complaints in the last 3 years.
1 complaints closed in the last 12 months.