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          Life Tributes, LLC has 1 locations, listed below.

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            Business ProfileforLife Tributes, LLC

            Online Shopping
            BBB accredited business

            At-a-glance

            Customer Reviews

            4/5stars

            Average of 28 Customer Reviews

            Customer Complaints

            4 complaints closed in last 3 years

            3 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/20/2012

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            We understand that losing a loved one is very difficult and that’s why we created The Sympathy Store, which allows family and friends to effortlessly send comforting flowers and gifts to their loved ones during their time of loss. Four years and 1,000,000+ customers later, we’ve been able to maintain a nearly perfect customer satisfaction score.

            Business Details

            BBB File Opened:
            4/26/2012
            Years in Business:
            18
            Business Started:
            2/1/2006
            Business Incorporated:
            5/8/2007
            Accredited Since:
            4/20/2012
            Type of Entity:
            Limited Liability Company (LLC)
            Business Management
            • Joey Joachim, CEO
            • Rochelle Rietow
            • Ms. Alida Gjekaj, Director of Customer Service
            Contact Information

            Principal

            • Joey Joachim, CEO
            • Ms. Alida Gjekaj, Director of Customer Service

            Customer Contact

            • Ms. Alida Gjekaj, Director of Customer Service
            Additional Contact Information

            Fax Numbers

            • (313) 437-8461
              Primary Fax

            Email Addresses

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/13/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            Complaint Details Unavailable

            Customer Reviews

            28 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Danilo Q

            12/11/2023

            Substitutions of flowers made the arragemnt look totally different then what was pictured. Advised the flowers substituted were of hoghr value, who cares when the arrangements looked terrible and cheap! Was embarrassed to even have my name on it. Offered 20 percent refund for basket being also different, not impressed. Should have read comments from others about almost same experience. Diffently will look elsewhere if the need arises again and not Taj the short cut from funeral website to order from the sympathy store.

            Life Tributes, LLC Response

            12/19/2023

            Dear ******,Thank you for taking the time to submit your review. At The Sympathy Store, we are committed to working with only the finest local florists and our customer's honest feedback helps to ensure we are constantly improving our partnerships.On our website, we make every effort to clearly note that each item we carry is subject to the availability of the local florist. As our website states, Our florists use only the **************** available, so colors, varieties and containers may vary. In the event that there is a substitution, the florist will only use flowers of equal or greater value.It is also important to note that at the time of your purchase, you selected Go With Florist Recommendation for any necessary substitutions. In your case, a white container was used in place of a wicker basket. Despite this change, the arrangement was delivered in perfect condition, embodying freshness, vibrancy, and beauty. It arrived on time for the viewing, meticulously arranged in the chosen color scheme and the ribbon which bears the heartfelt inscription "Beloved Tio Pachi" adds a personal and elegant touch to the overall presentation of the arrangement. As a gesture of our commitment to customer satisfaction a partial refund (20%) was issued to your account, we hope it expresses our desire to make things right. Please let us know if you would like to discuss this matter further.Thank you, The Sympathy Store

            Local BBB

            BBB of Detroit & Eastern Michigan

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