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Reviews

Customer Review Ratings

1/5 stars

Average of 6 Customer Reviews

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Review Details

  • Review fromDrew B

    Date: 03/14/2025

    1 star
    Told me they were going to do a soft pull on my credit but they did a hard one just from talking with them! Everywhere online had bad reviews for this company and I thought Id give them a try but no, not worth it.
  • Review fromJacob V

    Date: 10/10/2024

    1 star
    These folks continue to spam me. I called and asked to be removed, they laughed and hung up. Then after countless calls to them, they answered and took my email, then said they'd remove me. Yet I continue to receive spam. SCUMBAGS!!!!

    RocketLoans

    Date: 10/15/2024

    Hi Jacob,

    Thank you for taking the time to leave us a review. We're concerned about your statement and would like to resolve any misunderstanding that may exist. Please contact us at (800) 333-7625 Monday-Friday 9am-7pm EST and Saturday 9am-6pm EST
  • Review fromCRAIG J

    Date: 04/12/2024

    1 star
    BUYER BEWARE.... While they will send you your money quick, they purposely drag their feet on payments. If your paying online (hello 2024) they'll take 5 days to process your payment; literally longer than mailing snail mail. **************** is poor and slow to answer.

    RocketLoans

    Date: 06/05/2024

    Hi *****,Thank you for taking the time out to leave us a review. We're concerned about your statement and would like to resolve any misunderstanding that *** exist. We would greatly appreciate it if you could give us a call at ************, for us to provide a solution to what your review is in reference to.Best Rocket Loans
  • Review fromDamir C

    Date: 09/21/2023

    1 star
    For excellent credit they give you 28%. Are you calling that good lander. False advertising.

    RocketLoans

    Date: 09/26/2023

    Hi *****, thank you for taking the time out to leave us a review! We're concerned about your statement and would like to resolve any misunderstanding that *** exist. However, we cannot find information in our system related to your statement. We would greatly appreciate it if you could give us a call at ************, for us to provide a solution to what your review is in reference to. Best, The Rocket Loans Team
  • Review fromBrandon P

    Date: 05/10/2023

    1 star
    Robbed my mom! She paid into an escrow but Rocket Morgage never paid the insurance so she was dropped from AAA. Then they wouldn't even pay her back for the money she paid them. The absolute worst!
  • Review fromApril C

    Date: 01/03/2023

    1 star
    I was contacted by Rocket Money Loans last year. They promised to send funds but kept adding to the amount saying I had to pay these upfront to get the loan. Then they just quit answering after I put out $1700! I am A senior that needs that money desperately. I said I had a lawyer and would *** them but they wont answer back.Please help me get my money. They have already been reported to the Anti scam ***** of ********** of ******.

    RocketLoans

    Date: 01/13/2023

    Hello ****** ***** you for leaving us a review. We are concerned about your review and would like to help anyway possible. When obtaining a loan through Rocket Loans, we do not require upfront money to get the loan closed. Our team was unable to find your information in our system.We would greatly appreciate if you could give us a call at **************.

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