Business ProfileforCarhartt, Inc.

I have multiple orders that I have issues with due to multiple mistakes. First order is CR17222 which is a set of Super Dux Relaxed Fit Insulated Bib - Reg XL. Order was placed 2/9 for a total of $158.56. I paid $25.00 extra for expedited shipping. The used the cheapest *** option you can. Good news, it did arrive on time. Bad news is I ordered Reg XL and they mailed me Reg ** This is for a trip to ******* which I am currently on. Didn't realize the size was wrong and just figured they run tight so I reordered a size up. I now noticed they were the wrong size so the pair I have coming are now too big. My reorder was placed on 2/15, order number CR17629. Again, I paid $25.00 extra for expedited shipping. Carhartt's site claims with this payment, it will arrive within 1-2 business days. The Item shipped on 2/15, and now isn't set to arrive until 2/20 which is a day after I am set to leave and will be unable to receive my order. I reached out to Carhartt (email attached) and they admitted to shipping it the wrong freight and gave me the credit but that doesn't help me now being out the money and product. I do not feel I should have to take the hit for their repeated inability to ship the correct method. Especially if they are upcharging for the service. I asked if it could be rerouted back to them and they claim their is nothing they can do. Not even help change the address with ***. I want my money back, plain and simple. They have been zero help. Please help me!

We apologize that consumer had a bad experience. We found orders placed for this consumer, however, none of the orders placed under that email address were for bib overalls in a size XL until 02/16/24. Please feel free to reach out to us if we can help any further.