ComplaintsforWestborn Chrysler Dodge Jeep Ram
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I bought a car from this company 7 months ago and in April the engine went out! I'm paying $445 a month for the car and $325 for my insurance, i took the car back to the dealership and was told they needed my permission to break the engine down and it was going to be $1100 to go inside to see what was wrong with it! Today is 5/21/22 and they still have my car and nobody knows anything, they are telling me its my fault the engine went out! This company sold me a lemon, and told me there is no lemon law on a used car! The car is a 2017 Kia **** and i think this company should be responsible for this car, i asked if i could just give it back and get it off myname. I was told it was my car now and i'm responsible for it now! Please help as i was sold a lemon! Thank you!Business response
08/25/2022
Took some time but the warranty company has issued the replacement engine and our customer will be by this week to pick up her vehicle. We apologize for the delay.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
23300 Michigan Ave
Dearborn, MI 48124-2030
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.