ComplaintsforLaFontaine Buick GMC of Dearborn
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Complaint Details
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Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My wife GMC Terrain had oil consumption problems. Complaining about it since 2021.Adding oil in between oil changes when the oil life endex was good reading 50%.The vehicle passed the oil consumption test,I was told to keep adding oil between oil changes. The last time it was 5 quarts low.We had to get it repaired Cost $ 5296.48.GMC knew about the issue, but didnt pay for the repair or tried to help with the repairsBusiness response
01/22/2024
we called this customer. he stated he's trying to get ahold of GM World Headquarters and he thought our store was the headquarters. BBB needs to forward message to ***************.Initial Complaint
01/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Purchased a vehicle less than a year ago was told that it had a 72 month warranty was not told that it is an itemized warranty or that it is through the finance company credit acceptance or that the car had sustain an accident not the cradle is broken and I have to pay a large amount for replacement including car note.Business response
01/23/2024
Customer purchased vehicle back on 1/12/2023. The vehicle passed and complete a used car vehicle inspection prior to purchase. We did notice the customer got into an accident on 10/30/2023 with ******* miles on it and now is in service with ******* miles with issue. We're confident something happened during this accident and explained to customer to talk with insurance company to see if they may have missed this repair when fixing vehicle from the accident.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.