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Complaint Details
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Initial Complaint
02/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
March 1, 2022 22, windows were installed. ********************* and his men installed the windows. One month later, 13 windows had defects. Screens are not going to the bottom of the frame - bugs come in the house.**************** came out on August 19, 2022 saying he would turn the problem over to ***** at ***** Windows.I have called and texted every week for months to get the windows repaired with no results.They tell me they are working on it. ****** at ***** Windows told me they would contact me with no results.Business response
02/13/2023
These windows were bought through a contractor. We typically do not send a service tech for windows bought though a contractor. We will make an exception and have a service tech come out. Our service department will call Ms. ******* to schedule in the next 24hrs.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.