Complaints

This profile includes complaints for HoMEDICS, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  HoMEDICS, Inc.

  3000 N Pontiac Trl Commerce Twp, MI 48390-2720

• 

  HoMedics Group Canada

  6460 Kennedy Rd Mississauga, ON L5T 2X4

• 

  HoMEDICS, Inc.

  3000 N Pontiac Trl Walled Lake, MI 48390-2720

• 

  HoMEDICS, Inc.

  12215 Holly St Riverside, CA 92509-2315

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased this blood pressure monitor on clearance. Does not work right out of the box does not work. I need this blood pressure monitor and I depend on it to work. I followed the instructions I read the pamphlet and no it does not work. I would like my blood pressure monitor replaced please.

  Business Response

  Date: 07/10/2025

  Response to BBB Complaint ID: ********
  Consumer: ****** ********
  Date of Original Complaint: 6/29/2025
  
  Dear Better Business Bureau,
  
  Thank you for bringing the above-referenced complaint submitted by Ms. ****** ******** to our attention. We would like to clarify the situation as follows: The blood pressure monitor model referenced by the consumer, Model #HEM-4320, is not manufactured, distributed, or supported by Homedics. Although the consumers picture shows that the device was stored in a ********* by Homedics branded carrying bag, the product itselfmodel HEM-4320is a product of Omron Healthcare, not Homedics.
  
  As such, Homedics is not the appropriate customer service provider for this unit and cannot offer support or a replacement for a product we did not manufacture or sell.
  We kindly recommend that the consumer contact ***************** **************** team directly at **************, available Monday through Friday, 8:30 AM 4:30 PM Central Time, for further assistance regarding the malfunctioning unit.
  
  We hope this helps to resolve any confusion, and we respectfully request this complaint be updated to reflect that Homedics is not the manufacturer of the product in question.
  
  Sincerely,
  *********************start="1380" data-end="1383"> Homedics

• Initial Complaint

  Date:06/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My very necessary Homedics blood pressure monitor stopped working. It is very necessary to have it in the household working for my husband. I called the toll-free number and nobody would help me. I would like my Homedics blood pressure monitor repair or replaced. Thank you

  Business Response

  Date: 06/10/2025

  Response to complaint ID: ********
  
  Dear BBB,
  

  Thank you for the opportunity to respond to this complaint.
  

  We have thoroughly reviewed our records and, based on the information provided, we have no record of any email or recorded phone call from the consumer, ******* ******* regarding this issue since 2023. That prior contact was related to a different Homedics product.
  

  To help us locate any potential past interaction and better assist Ms. ******* we kindly ask that she provide the case number she would have received when contacting our customer service team. This will allow us to conduct a more specific review of her situation.

  If the consumer still requires assistance, we welcome her to contact us directly. Our customer service team is available Monday through Friday, 8:30 AM to 5:00 PM ET. She can reach us via phone at ************ or email at *************************************************************.

  We remain committed to providing a resolution and appreciate the opportunity to assist.
  

  Sincerely,
  ****** ****
  Homedics, Inc.

  Customer Answer

  Date: 06/12/2025

   
  Complaint: 23439975
  
  I am rejecting this response because: the business is lying. I talked to customer service they wouldn't help me without the receipt. I don't have the receipt any longer. Unfortunately due to my husband's heart attack things have been disarray which is why we bought the blood pressure machine. I simply want it exchanged. **************** would not assist. There's no sense calling the customer service number because they won't assist without the receipt so why am I on this merry-go-round? If the business is going to help me give me a good contact number give me a good email and please replace the machine. Thank you
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:05/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My brand new, maple hard-wood flooring was destroyed by their unit. Homedics *********** Mist Ultrasonic 2G Humidifier was purchased from ****** in November of 2024. In January, I opened a case because I discovered that the entire 2 gallons of water in the unit had dumped on to my floor and sat there overnight. While the damage was in a relatively small area, it appears that the water dripped between the boards and into the sub-flooring.The agent I spoke with was very helpful in opening the case and suggested I get a repair for the damage. I contacted Serv-Pro to assess the extent of the damage and provide a repair quote. I sent photos of the warped and separated boards as well as their estimate and the proof of purchase. The agent then called a couple weeks later and apologized that the unit had to be returned for their ** team to assess. They did not supply any packaging or pickup for the unit and it was very difficult for me to package it up and send it. In the meantime, I ran the unit in my shower and found that the water condensed on the interior of the cover and then dropped out on the floor when I ran it on cool mist.Last week I received a notice that their QA found nothing wrong with the unit and I had the choice of receiving it back or getting a replacement but nothing would be done about the damage to my property. The estimate provided was only for repairing the specific floorboards that were damaged. ******* advised that since the unit was new as of May of 2024, really the entire 800+ sq feet of flooring should be done. I only asked for the corner where the damage occurred.

  Business Response

  Date: 05/20/2025

  Response to BBB Complaint Shelmandine, *********************start="203" data-end="206" style="color: rgb(45, 41, 38); font-family: proxima-nova, Helvetica, Arial, sans-serif; font-size: 16px; background-color: rgb(235, 244, 247);">Complaint ID: ********
  Company: Homedics
  
  Thank you for the opportunity to respond to this matter.

  The product in question was returned to our office and thoroughly evaluated by our *************************** After comprehensive testing, we can confirm that no defect was found and the unit did not leak during inspection.
  While we are unable to provide additional details regarding the specifics of this case, we have communicated directly with the consumer and offered the choice of either:
  -Receiving a replacement unit, or
  -Having the original tested unit returned.
  

  We remain committed to supporting our customers and ensuring their satisfaction within the scope of our product evaluation and service process.
  
  Sincerely,
  ****** *******************start="946" data-end="949"> Customer Support Team **********************

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally file a complaint against Homedics regarding their handling of a product return and warranty issue, which I believe is both unethical and potentially unlawful.I purchased a waterless diffuser from Homedics, and after only a few months of use, the product ceased to function. I followed their warranty process and returned the item as instructed. After receiving my return, Homedics informed me that the item is no longer in stock and, therefore, they would not be replacing it.However, rather than returning my original item so I could pursue a cash refund from the original retailer ********* Homedics has refused to return the product. Instead, they are offering only store credit in the amount I originally paid. This is not an adequate resolution, especially considering that to replace the diffuser now would require me to pay an additional $50 out of pocket.This practice appears not only to be unfair but borders on deceptive. Homedics has effectively confiscated my product without providing a suitable replacement or refund, and is leveraging the situation to drive additional sales through their website. I believe this conduct is immoral and possibly in violation of consumer protection laws.I respectfully request that Homedics either:Return my original item so I can seek a refund through ******, or Provide a full refund of the purchase price in the original form of payment.Please investigate this matter and take appropriate action to ensure that consumers are treated fairly and lawfully.Sincerely,****** ******

  Business Response

  Date: 05/13/2025

  Response to BBB Complaint ****** ******
  Complaint ID: ********
  Company: HoMedics
  
  Dear Better Business Bureau,
  
  Thank you for the opportunity to respond to Mr. ******* concerns regarding his recent experience with HoMedics.
  
  Upon review of this case, we can confirm that Mr. ******* returned diffuser was received at our warehouse on April 23, 2025. Unfortunately, the specific model he owned had been discontinued and was no longer available for replacement under our warranty policy. To resolve the matter, we initially provided Mr. ****** with a web coupon for the full purchase price of the item. This coupon was intended to allow him to select a comparable replacement product of his choice from our website. However, Mr. ****** expressed dissatisfaction with this resolution. In response to his concerns and in an effort to reach a mutually agreeable solution, HoMedics offered to send Mr. ****** an upgraded replacement unit: the ARMH-973 SereneScents diffuser. Mr. ****** accepted this resolution, and the replacement unit has since been shipped to him.

  Given that a suitable upgraded replacement has been provided and accepted, we consider this matter resolved and the case closed.
  
  We value our customers and strive to handle all concerns fairly and respectfully. Thank you for the opportunity to provide clarification.
  
  Sincerely,
  Daniel 
  Homedics **************************start="1538" data-end="1541">

  Customer Answer

  Date: 05/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a heat pad March 12 2024 from Homedics (actually the previous one died within less than a year, it was replaced by Amazon...). This heat pad has a 5 year warranty printed on the box. It just died last week (just over 1 year and outside ******'s policy but still within theirs) and I tried to contact Homedics on their website. I was on hold 20+ minutes trying to call their number. They gave me generic autoresponse emails and didn't send a replacement. Then they called outside of business hours Monday and left a generic message. It seems they didn't read my email or look at the invoice. They have not offered a replacement or repair. That's false advertising or negligent customer response, or both. I can attach you their generic email and a screenshot of the voicemail if that's helpful. I am guessing I'm not the only person this has happened to...

  Business Response

  Date: 06/03/2025

  Thank you for the opportunity to respond to Ms. ****** concerns regarding her recent experience with HoMedics. Upon review of the case, we can confirm that Ms. ***** contacted our ***************************** on May 4, 2025, regarding a massager that had stopped working. In addition to sending multiple emails (after receiving a case number), she also contacted our customer service line and requested several callbacks. Eventually, Ms. ***** provided all the necessary information to process her warranty. However, the product in question had been discontinued and was no longer available for replacement. As an alternative, HoMedics offered Ms. ***** a prepaid shipping label to return the massager in exchange for a web coupon equal to the purchase price from ******. This coupon can be used toward the purchase of another product on our website. Ms. ***** accepted the offer and used the prepaid ***** shipping label to return her unit. According to ***** tracking number ********************, the package was delivered to our warehouse on May 28, 2025, and is currently being processed. As explained in our email communication, the processing time for this type of return is typically 24 weeks from the date the unit is received. The web coupon code will be emailed to Ms. ***** once processing is complete, in accordance with the information she was previously provided. If Ms. ***** is still receiving calls from HoMedics, it may be due to multiple callback requests made by her

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23291253
  
  I am rejecting this response because:

  I have not yet received the credit the company promised.

  They estimated 4 weeks so we'll all have to wait until then I suppose.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought the Homedics Total Clean 5 in 1 Airpurifier from ****** Drugs on October 5, 2024. A couple weeks ago I was running it in my granddaughters room at bedtime and our dog must have accidentally knocked it over. This in turn scared my 6-year-old granddaughter to run into our room crying, saying the machine fell over and was making horrible noises. My husband in the morning took the machine apart and upon inspection the fan blades broke off the middle *********** contacting Homedics I did mention a couple really strong safety concerns with the unit: 1) Tips over very easily, 2) If the machine continues to run with blades broken off lying down this could possibly result in a fire hazard. I contacted Homedics and after many emails, they said they could not assist me because we no longer have the unit. We threw it out. There was no way a part being sent was going to fix it and we are in the middle of moving so why keep it? I just want my money back. I will never deal with a company that is supposed to stand for personal health and not bother to assist when their product fails.

  Business Response

  Date: 04/08/2025

  Thank you for reaching out and sharing your experience with the Homedics TotalClean 5-in-1 Air Purifier. We truly understand how upsetting this situation must have been, especially involving your granddaughter, and we appreciate you bringing your safety concerns to our attention.
  
  While we are genuinely sorry to hear about the incident and the damage that occurred, we do want to clarify that our warranty covers repair or replacement of units that meet the warranty conditionsit does not cover refunds. Since your purchase was made through ************, and you've since disposed of the unit, we recommend contacting the store directly regarding their return or refund policy.

  We recognize your concerns about the product's stability and safety, and we have shared your feedback with our product team for further evaluation. At Homedics, customer safety and satisfaction are extremely important to us, and we take all feedback seriously as we work to improve our products.
  
  Thank you again for reaching out, and we hope youre able to find a resolution with London Drugs.
  
  Warm regards,
  
  **** **********
  Manager Consumer Relations
  FKA Brands

  Customer Answer

  Date: 04/09/2025

   
  Complaint: 23150774
  
  I am rejecting this response because:

  This is not the fault of London Drugs.  The business needs to take ownership of a defective product and stand behind their company with morals and values and treat their customers like they matter. They are in the health business. I would strongly encourage them to do the right thing and either replace the unit with a sturdier product or return the money we spent on the defective, unsafe model.  The fact that they will bring my case to the production team of the business confirms there is a problem. 

  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a Homedics humidifier from Lowes less than 3 months ago and it stopped working. Contacted Lowes and they said it was covered by Homedics Warranty and to contact them. Contacted Homedics customer service for help at the email provided on their website ************************ and received an automated reply with a case number (Case CAS-*******-W5L0F0 CRM:0038531410). Waited 3 days then contacted again. 5 days later, still no response.From reading reviews, I imagine the customer service department is overloaded but they need to stand behind their product. I would like a replacement or instructions for repair of my product.

  Business Response

  Date: 03/13/2025

  March 13, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ****** ******
  
  Dear Ms. ******    
  
  Thank you for bringing this warranty issue to our attention.
  
  Upon reviewing our records, we found that the consumer submitted multiple emails, which inadvertently caused a delay in our response. As our system processes inquiries in the order they are received, each new email moved the request to the end of the queue.
  
  A representative has since been in contact with the consumer and has determined that a replacement is necessary. However, the consumer did not provide their address in the email correspondence or to the Better Business Bureau (BBB). We are awaiting the consumers response with the required information to proceed with the replacement.
  
  Please let us know if any further details are needed.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, **********.

  Customer Answer

  Date: 03/14/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  
  Better Business Bureau:
  
  The response from Homedics is disingenuous which provides meaningful insight to the corporate culture. The "multiple emails" that confused them were the two I mentioned - 1 initial and 1 follow-up email with the same case number. Following the receipt of the complaint from BBB, a *** responded and  indicated the initial step was troubleshooting - which makes perfect sense. Once he requested my mailing address for a ***lacement, it was supplied without delay.  
  
  At any rate, I am awaiting the mailing label for me to return the faulty product (required prior to them sending the ***lacement) and will consider this resolved once I have a working product in hand.

  Thank you
  
  Regards,
  
  ****** ******

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have emailed three inquiries to try to buy a replacement oil tray for my air purifier and I am getting no response. This is poor customer service and I would like this issue resolved please. Thank you.

  Business Response

  Date: 02/18/2025

  February 18, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ****** *****
  
  Dear Ms. ******     
  
  Thank you for bringing this matter to our attention.
  
  Upon reviewing the order details provided by the consumer (Order #**-12499-42728), we have confirmed that the item was purchased through ****. As a result, any warranty service requests or the purchase of replacement parts must be handled directly through ****, in accordance with their policies.
  
  Given this information,we recommend that the consumer reach out to ***** customer service for further assistance.
  
  Please let us know if any additional information is required.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, USA LLC.

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I emailed home medics on 12/29/24 about my air purifier AP T40 6 months ago it fell over and the fan blades broken which they replaced it with no problem well it fell over again and once again the fan blades broke nothing else the bulbs for the uv nothing just the blades which it fell over on the carpet it shouldnt of broke from just falling over now they wont replace it or fix it even though they have a 3 yr warranty fans fall over their blades dont break I just want this item replaced or fixed free since I havent had it over 3 yrs yet please help me get this fixed they fixed it before with no problems which was 6 months ago I just want it fixed I send the photos they asked for and it clearly shows no damage to it only the blades r broken inside the unit

  Business Response

  Date: 01/23/2025

  January 23, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ***** *****
  
  Dear Ms. ******    
  
  Thank you for bringing the recent warranty replacement complaint to our attention.
  
  According to our records, the consumer first contacted a HoMedics Consumer Relations Representative on June 27, 2024, reporting that while cleaning the filter, the unit tipped over, causing the fan blades to break. As a courtesy, the representative arranged for a one-time replacement of the product.
  
  On December 29, 2024,the consumer reached out again, stating that the replacement humidifier had fallen over, and the blades were damaged. Unfortunately, the product warranty does not cover accidents or misuse, and as such, the representative was unable to authorize another replacement.
  
  Since we do not offer repair services for our products, we regretfully cannot provide a replacement in this instance.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, ***********
  

  Customer Answer

  Date: 01/24/2025

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  They never told me they were replacing it as a curiosity as a 1 time thing as I believed it was warranty for the product CRM:0093028490
  
  *************************************************************
  ToJones, *****
  6/28/2024
  
  Jun 28, 2024 at 5:27 PM
  ******************************
  Thank you for your continued communication.
  
  In order for us to move forward, please provide a copy of your purchase receipt in order for us to validate the warranty.
  
  If you no longer have the receipt, please tell us where and when (the approximate month and year) you purchased the product.
  
  Once we have this information, we will be happy to advise you further.
  Thank you,
  Consumer Relations

   

  as u can see from this it states warranty never did they say it was a 1 time thing

  
  

• Initial Complaint

  Date:01/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 11/25/2024 Item# EM-JT304-SB Amount Paid: $191.42 w/ tax.Item purchased was a Revolution Turntable w/ speakers. The item only has sound out of 1 output even though it comes w/ 2 speakers. I've tried contacting customer service at this ********************** via email multiple times and get no response. When you call the customer support line nobody picks up.

  Business Response

  Date: 01/17/2025

  January 17, 2025
  
  
  
  Ms.  ******** *****
  Better Business Bureau
  ****************************** Ste 202
  **********, *******; 48076-6409
  
  Re: File ******** ***** ********
  
  Dear Ms. ******     
  
  Thank you for notifying us about the recent complaint regarding a warranty replacement.
  
  According to our records, the consumer contacted a House of Marley consumer relations representative on January 13 and 14, 2025. The representative provided a return label for the product, allowing for a refund to be processed.
  
  Once the product is received and processed, a refund will be issued, and this matter will be resolved.
  
  Sincerely,
  
  **** **********
  Manager of Consumer Relations
  HoMedics, *******.