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Business Profile

Sporting Goods Retail

Team Fitzgerald Marketing LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is an email I have continually sent to the company. I have either received an automated email, or told that my item wasn’t ready yet, because they used a local embroidery shop and they were running behind. I ordered in November, and it is now April and I have yet to receive anything.

    Hello, I placed my order on November 6th, 2024. I have still not received my hat from the deer dander and vk killin hat package. I was told it would be 2 more weeks in December 3rd. When is it coming? If you could contact me that would be great.

  • Initial Complaint

    Date:08/15/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order merchandise (deer dander) in October 30th, 2023 for $68.98. It never receive an email or tracking number in 3weeks. So, I emailed the several times and I kept getting the same striped email every time. They company was saying all stock is running 5-7 day behind. Then I emailed the company in May,June, July and August 2024. I have been asking for my money back and they never respond. I have all emails from me and Fitzgerald sent lures.

  • Initial Complaint

    Date:08/13/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7/2/24 I made a purchase for hunting products. After a week with no response I followed up with the company in email regarding my order. They claimed they shipped it and to check that it was delivered. I responded making them aware I never received anything. The following week they claim it was shipped. After another week the emailed me and said I would receive it by 8/3/24 on 8/5/24 I informed them I have received nothing and I have not received a response and it is now 8/13/24

Team Fitzgerald Marketing LLC is NOT a BBB Accredited Business.

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