Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am forced to use Priority Waste as a resident in ****************, but this company is so inconsistent with their Waste pick **** I put yard waste at the curb and they didn't take it, tried to file a complaint and they didn't contact me back, but the following week they took the same exact bags. This week they didn't take my yard waste again, but the neighbors had a whole tree at the curb and they took that. My other neighbor put a dresser at the curb which they didn't take, but they took a whole couch from across the street. I cant make sense of what's acceptable.I finally got on the phone with a customer service *** and they said they'd reroute a truck (which they didn't do) and then she hung up on me. I've had no luck getting back in touch with this company.I'm at a loss as to what waste is acceptable to a waste removal company. It's disheartening that I have no other choice in company too.

• Initial Complaint

  Date:05/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Garbage has been left in *************, ** on both Hill ***************** And NOT PICKED UP ON IT'S REGULAR DAYS FOR 2 CONSECUTIVE WEEKS AND I AND VERY...VERY... CONCERED RESIDENTS IN THIS **** HAVE SPOKE WITH SEVERAL PEOPLE AT YOUR CUSTOMER SERVICE PHONE NUMBER AND WAS TOLD THAT THEY APOLOGIZE FOR THE INCONVENIENCE AND IT WILL BE ADDRESSED AND LIED TO BY SEVERAL EMPLOYEES AT THE CALL CENTER AND THE CORRODINATORS WHO HAVE TOLD SEVERAL EMPLOYEES THAT THIS TYPE OF RESIDENT NONE COMPLIANCE IN *************, ** WOULD BE ADDRESSED AND STILL!!!!STILL!!! THE NEXT WEEK WE HAD GARBAGE LEFT AND TRASH FLYING ALL!!! ALL!!!.. OVER OUR BLOCKS IN THE **** OF ******************* AND ***********. AND ********. IN BETWEEN **** ***** AND LOG CABIN!! THIS IS VERY..VERY...UNSANITARY FOR THE RESIDENTS AND RATS AND CATS AND MICE AND BIRDS AND POSSUM ARE JUMPING IN THE RESIDENTS GARBAGE AND DISTRIBUTING THE GARBAGE ALL!!! OVER OUR STREETS!! PLEASE!! BBB GET INVOLVED. I ALSO NOTIFIED THE GOVERNOR OF MICHIGAN FOR HELP!!

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past twelve months we have not been receiving are trash service on the day we are supposed to most of the time for example we have not been serviced till two days after for 5 out of the last 7 weeks today when leaving my house they left a huge mess I reached out to there supervisor *** Carmagno to address this and am getting no response why are we not being services on our proper day or being serviced the next day instead he is discriminating against the modular home communities not just mine when ever there is issues it is always the Modular home communities that are pushed back for days with out even trying to service us (old Dutch farms, *******************, country estates, )

• Initial Complaint

  Date:05/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Priority Waste took over for GFL as the waste collection company in my neighborhood in July 2024. The service was severely interrupted and we switched waste collection companies. Since Priority Waste was not answering their phones at this time, the only other method of contact was sending them a message through their "contact us" portal on their website. I sent a cancel our service message on 7/15/24 through this portal. A few months later a statement for the October-December billing cycle was received in October from Priority Waste, so I sent another message through their "contact us" portal informing them that I had already sent a cancel our service message back in July 2024 and to remind them to cancel our service again. In May 2025 we received an account suspension notice from Priority Waste seeking payment of our outstanding balance. I contacted them via phone and later via email to reiterate that we were not their customer and they have not picked up our trash, ever. GFL was the previous waste collection company and they were the last to pick up our trash back in July 2024. Priority waste keeps telling me that sending messages through their "contact us" portal was not a "formal" cancellation and they are unable to reverse any charges. I am not sure how 2 separate messages sent through their website "contact us" portal is not something they seem to be willing to honor. Especially since at that time in July, that was the only means of contact since they were not answering their phones.

  Business Response

  Date: 05/30/2025

  Hello,

  I apologize for your experience. If you have any proof of cancellation, or even the automatic response which is generated after every online submission so we can trace back the original email, please contact our office at ************** to speak with an account specialist and provide that documentation.

  Once we receive it, we will review the information and make any necessary adjustments to your account.

  Thank you.

  
  

• Initial Complaint

  Date:04/28/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I quit services in June of 2024. They picked up my cart and I was paid up. There services were poor from missed pick *** to going several weeks without a pick up. Months , almost a year later I get a bill for $611.28 for services never rendered. They had me on their books when I was using a different service all together. I want them to stop trying to bill me

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The garbage is not being picked up when scheduled. Today 4/24/2025 the bulk truck passed up houses that had bulk at curb. Somme of which has been there now 3 weeks. Also the gentleman that picking up the items dropped a piece of glass and broke it and let the broken glass in the middle of the street. He said that he doesn't get compost but I showed him none of it was compost. The female driver told him to leave it. This is terrible service.

• Initial Complaint

  Date:03/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the 3rd quarter of 2024, I became aware through neighbors and the media that Priority Waste had acquired GFL trash services, soon after I had already paid my trash bill in full for the coming quarter. I received no prior notice from GFL or Priority. Throughout the 3rd quarter, the trash services provided by Priority were extremely poor. This included missed pick *** for weeks in a row, inconsistent pick up of either trash or recycling, recycling being mixed with the trash pick up, and general lack of communication/response. Early in the 4th quarter of 2024, I received a 4th quarter bill from Priority after the date due. At that time, I began the difficult attempt to speak with a ***resentative at Priority. Phone calls went unanswered, were disconnected after a wait, or a callback option was forced after a prolonged period. I also sent communications via my personal email and Prioritys website via both the message and chat options, none of which were ever responded to. I finally did receive a callback from a *** who cancelled my services as requested effective the 4th quarter with no payment owed, as I had moved on to a more reliable trash provider and prior services by Priority had not been consistently rendered up to that point. The *** stated they would send me a confirmation email, which never happened, but that seemed par for the course. I have received no communications from Priority since that point and believed all was set. My current trash provider (******) has always been on time and responds to communications same day. Fast forward to March 2025 and Im now receiving a bill for the upcoming 2nd quarter of 2025. Mind you, I have not used GFL/Priority in almost 6-months. I am at a loss for how to cancel my account and remove ******************** and their messy acquisition from my life. I dont have ample free time to waste with unanswered calls/messages to try and make this happen. Priority needs to make this right.

  Business Response

  Date: 03/27/2025

  Hello,

  We sincerely apologize for any inconvenience this has caused. Your account has been closed, and any outstanding balance has been removed.

  Customer Answer

  Date: 04/03/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me at this time.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:03/14/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a statement Invoice From priority 3/13/25 (note: only took over our area end of last year). This is The only second invoice Ive ever received. It states I missed a payment of September 1 of 2024 December 1 of 2024 and most recent March 1 of 2025. I received only the one for March 1 I never received one for September or December. And theyre charging me late fees due to that even though Ive never received invoices. I am now behind on three months of payments due to their lack of sending invoices properly. I am not able to pay the full amount on front due on three Invoices which will continue to give me a late charge. I need the company to make sure I receive no late payment fees, and I can slowly make small increments until paid in full. And I would like September 2024 of $49.50 waived for the lack of consideration and business ethics and inconvenience to me.

  Business Response

  Date: 04/03/2025

  Hello, 

  Thank you for reaching out to us. Our billing cycle remains consistent with your previous trash provider, occurring every three months.

  Though, we do understand your concern regarding your invoice. According to our records, it was mailed to the address on file, as no other delivery method was selected. While we are unable to issue refunds or waive late fees, we want to offer additional ways to access your invoices to avoid any future issues.

  If youd like, we can add your email to your account so you receive invoices electronically in addition to mail. We also have an online portal where you can view invoices as soon as they are issued and make payments conveniently. You can sign up for the portal through our website. 

  Please reach out to us directly if youd like to add your email for electronic invoices or if you need assistance with the online portal.

  We appreciate your business and hope you have a wonderful day.

  Customer Answer

  Date: 04/03/2025

   
  Complaint: 23066077
  
  I am rejecting this response because:
  I have my mail scanned by **** delivery system for these kinds of situations. There was never any scanned. 
  and since it is your business the late and first quarter billed can be removed, but just refuse.

  remove the fees.

  
  Sincerely,
  
  ******** ********

  Business Response

  Date: 04/07/2025

  Hello,

  I understand your frustration. However, as previously stated, we are unable to offer any refunds or credits. Our billing cycle and due dates have remained consistent with your previous provider. Invoices are mailed to the address on file unless another delivery method is selected, and we offer multiple ways for customers to access and view their bills to help avoid missed payments.

  To help avoid any similar issues in the future, we offer the option to receive invoices via email and to access them through our online customer portal, where they can be viewed and paid as soon as they are issued.If you would like to take advantage of either option, wed be happy to assistjust reach out to us directly.

  We appreciate your understanding and hope you have a wonderful day. 

  
  

• Initial Complaint

  Date:01/30/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  95 gallon GFL Garbage cart was taken from the street during collection by priority waste and not returned. Priority Waste says we are responsible. Neighbors have video.

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A long Story, full of disappointment and lack of professionalism.The summary: In the summer of 2024 I ordered a new trash bin from the Priority Webpage.After 2 months without having the bin delivered, I called and was told they were running late, I waited another month. In September I called to get the operation cancelled. I was told it would be cancelled and my money returned under my original form of payment, after weeks of that didn't happening I contacted my credit card company and disputed the charge ( ****** usd). On my next billing priority is still charging me for a trash bin that was never delivered. I contacted them several times via phone and with their website. Explained the situation multiple times, to multiple people from their customer service team. They always said they would need to review it with their management. Nothing happened. They keep asking for the money of a product they never delivered. This is FRAUD and Extorsion.

  Business Response

  Date: 01/30/2025

  Hello,

  We apologize for the inconvenience you experienced regarding the refund for your cancelled order. After reviewing your account, we confirmed that a merchant credit card chargeback was issued for the amount of $135.68. This chargeback was consented to due to the non-delivery of the container, allowing the amount to be credited back to your original payment method.

  Your Priority account has also been updated to reflect this cancellation, and all future invoices or statements will no longer show this balance as pending. While we prefer not to upload proof, with your personal information, on this public platform, please feel free to contact us directly at ************** for confirmation. You can also check your Priority Portal account, where the updated information should be reflected.

  Again, we apologize for your experience, please feel free to reach out to us if you have any further questions.

  Customer Answer

  Date: 01/30/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. 

  While this actions solves the issue, it was bad that It had to be escalated with a BBB complaint. 

  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  **** ******