ComplaintsforMichigan Schools and Government Credit Union

• Initial Complaint

  02/05/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Michigan government and schools credit union has scammed ** for 650 dollars and now they took another ***** and ***** . this is the third time in the past year. I find it strange that the money was pending and we called and told them that they were fraudulent transactions and they still released the funds. And it doesn't make sense that there wasn't enough money to cover the transactions but soon as I made a deposit they took the money out . We don't have over draft so I would like to know how it went through . I would like to know if Michigan credit union would be responsible for the funds because they released the funds after we told them it was fraudulent. I feel that it is some one within Michigan schools and government credit union . One transaction was made with my wife's debit card which she never uses so how would anyone get the card information . Could you please help me with this problem.

  Business response

  02/08/2024

  MSGCU has a robust fraud prevention program in place. ***** contacted this member,assisted with the dispute process, and **** continue to follow up relating to the filed claims.

• Initial Complaint

  07/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I just logged into my MSGCU account via a web browser to change my e-mail address from ****************************** for my account back to ********************** The website asked me to choose the motorcycle after entering the correct username and password. I chose it a few times. It kept telling me to try again. I properly selected the motorcycle, so there is no need for me to try again. It then asked me a few times to select the bicycle and told me to try again. Look, this isn't pre-k. I selected the right answers, but I'm not doing your homework for you. If you don't know what a motorcycle or bicycle is, look it up. It's not my problem. MSGCU can e-mail me or mail me once the e-mail address has been updated.

  Business response

  07/10/2023

  Thank you for letting us know about your recent experience and we apologize the additional steps were frustrating when logging in. Keeping member information safe is paramount here at MSGCU, and matching the picture as you describe is part of a security measure which helps protect members from unauthorized fraudulent logins. A team member has contacted you to assist in updating your contact information. Please do not hesitate to contact us at ************ should you need any additional assistance. We appreciate your membership.

  Customer response

  07/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  *******************************

• Initial Complaint

  02/06/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am not liable for this debt with ******** SCHOOLS AND GOVERNMENT CREDIT UNION an i do not have a contract with ******** SCHOOLS AND GOVERNMENT CREDIT UNION. They did not provide me with the orignal application like i asked and they have violated me an broke numerous laws here are only a few of them they broke 15 U.S. Code **** , 15 U.S. Code ***** , 15 U.S. Code *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩