Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/4/2024 I placed an order on ***************************************** (RepairClinic, ***** for a refrigerator door hinge cover, wheel, and rivet. The package was sent from ***************************** which is the address of repairclinic.com (RepairClinic, LLC). I got an email update saying that the new estimated ship date was 10/31/2024. My card was not charged and in December I tried going on their site to see what the status was, and I saw that something said cancelled so I assumed the order was cancelled. On 3/18/2025, over 5 months later, my card is charged and I get a notification telling me that my order has shipped. I no longer need the parts, and when I tried to go on to the website after a few page views the whole site gets blocked by **********. I've been trying to get on and some weeks later I was able to navigate to find their customer service number before getting blocked again. I called it and nobody answered and the recording asked to call me back when someone was available. I never got a call. Haven't opened the box yet. I've had enough of trying to contact them.

  Business Response

  Date: 07/09/2025

  We have refunded this customer in full for the order and do not need the parts back from the customer. Thank you. 

  Customer Answer

  Date: 07/16/2025

   
  Complaint: 23560822
  
  I am rejecting this response because:

  I called my bank today and they see the original transaction for $46.37 on 3/19/25 but they didn't find a refund.
  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 07/17/2025

  The original order total was $46.37. There appears to have been a tax issue and the refund we originally processed was for $47.57. Since the refund was more than the original total, that is why it was rejected. Our accounting team has fixed this mistake and submitted the refund again, today, for the amount of $46.37. Please allow 2-5 days to see the refund appear on your original payment method. 

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23560822
  
  Responding to keep the complaint open as I still need to verify with my bank.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:07/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June, 4, 2025, I ordered a main control board for my dishwasher. It arrived on June 10th, 2025. Repairclinic has a policy which allows refunds for 365 days. When this came, it was not properly packed, which is very important for electronic parts. It was wrapped loosely in bubble wrap and placed in a box which allowed a lot of movement. I only inspected it and it didn't appear to have the same coloring as parts on my control board, so I didn't trust it. I decided to let the company know that this part needed to be returned and sent it back. On July 4, 2025, I received an email which read: "Hello ******,We recently received your return here of the ************* on this order. Unfortunately, per RepairClinic.com return policy, electrical parts cannot have signs of testing with a meter, hooked up, mounted, or installed in the appliance to qualify for refund. This includes connections of wires or testing with meters. Electrical parts must not have been installed. Item must be returned in its original packaging including retail box and must include all accessories originally included with the item. Once a part has been tested with a meter, hooked up or mounted, or installed it becomes a used part and cannot be sold as new. We can do one of two things- we can return the part to you, provided you supply the return shipping label (from ********, ********* or *******) and e-mail it to *********************************** or we can toss the part out. We will hold the part for 2 weeks. If we do not hear from you in this timeframe we will dispose of the part." I didn't install this part, because it didn't appear to be the same. Therefore, I responded by email and phoned the company. I explained that I'd need a refund. The person on the phone stated that the refund **** wasn't available even though I had received an email just hours before. The part was unused and the policy makes it seem like you would have a lot of time to return a part, so this refund should be honored. Thanks

  Business Response

  Date: 07/07/2025

  Our records indicate that the part was refunded on 7/6 for the amount of $121.37. We have just refunded the shipping as well for the amount of $11.95. The customer has now been refunded the full amount of $133.32. 

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June ********************************************************************* doing so, I was asked to provide the serial number which I did. I was sent the wrong part. When I finally received a call back, I was told that I had ordered the wrong part and that due to health reasons they could not accept the part back for a refund. When I inquired as to how I could have ordered the wrong part when I provided the serial number during the initial order. The representative told me he could not see the serial number on my initial order. When I noted the serial number doesn't appear on the invoice for the current order, he became belligerent and hung up on me. I am requesting I be refunded $80.97 for the wrong part that was sent to me. I will incur the return shipping costs.

  Business Response

  Date: 07/07/2025

  We have spoken with this customer. We are getting the product back and refunding the customer in full. We consider this matter resolved at this time. Thank you. 

• Initial Complaint

  Date:06/17/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The seller provides parts for repair. On its website, customers enter the model number and the website claims to list compatible parts. However, its website is erroneous and the parts listed are not compatible. The seller refuses to refund shipping costs despite its error. I expect the seller to provide full restitution for its mistake.

  Business Response

  Date: 06/27/2025

  This customer has been refunded as requested. Thank you. 

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** Record

• Initial Complaint

  Date:06/16/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two weeks ago I placed a $ 64 order that was shipped by *** EX. *** EX lost the shipment and told me to report it to the shipper. I did this and after a couple of days and several phone calls I finally talked to a person. They verified the loss and **** a replacement would be sent out that day, that was 6/11/25. They said I would receive my shipment by 6/13. Today is 6/16 and I have not received my shipment. I have made several calls to customer service and the machine says someone will call me back right away. But that never happens. I wish to file a complaint and try to get them to send my package. They took my money.

  Business Response

  Date: 06/17/2025

  To whom it may concern,

  Here is the tracking for the order that shows it should deliver tomorrow: Wednesday6/18/25 by end of day Estimated between 11:40 AM - 3:40 PM

  ***************************************************************************************************************

  Thank you,

  Customer Service 

   

  Customer Answer

  Date: 06/19/2025

   
  Complaint: 23475867
  
  I am rejecting this response because:Fed EX can not tell me when package will arrive. It has been 36 hours since they have shown any movement and can not tell me anything. My shipment appears to be lostfoe a second time.
  
  Sincerely,
  
  *** *********

  Business Response

  Date: 07/07/2025

  We have spoken to the customer since the complaint was opened and we have confirmed that the replacement order arrived after the complaint. Thank you. 

• Initial Complaint

  Date:06/16/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When trying to use discount that was sent to my email by this retailer, their website never showed place to enter the code. Took order and personal info and went right to payment info. When you try to contact them, you cant, only email. Theyve removed any contact by phone, only to order. When you try to talk with order staff, theyre NOT very helpful and are rude. *** bought parts from them before, but I have never had any issues such as this. Seems like there has been a change in the business model, and it is not customer friendly or service. The problem with relying solely upon internet service, without individual customer service number, is ******************

  Business Response

  Date: 06/17/2025

  To whom it may concern,

  Thank you for your order.  I'm sorry you could not find the ***** box on the check out page to place the Father's Day Discount code in.  It's under the total on the shopping cart page.   I have went in and credited you the 10% discount on your order of $288.86 which is $28.89. It can take 5-7 business days to see that refund back in your account depending on your creditor.  

  Thank you,

  Customer Service 

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:06/08/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered a part 6/4/2025, when I checked out the date of arrival was 6/6/25. The day before my repairman was to come and fix our dryer. I paid and excessive $11.95 shipping for a part that did not arrive as it was stated at checkout. Not only did the chat not work to get answers when I received an email stating it would be delivered another date farther in the future, customer service now wants me to ship it back at my expense when returning it when it arrives. I have used this company for my needs in the past and never had an issue like this. Company states that the date is an estimate, whereas there is no such language at checkout. Funny thing is that I ordered a different, larger part for another repair two days ago and it showed up today as it was promised when I checked out two days ago. Makes no sense and this is not right for a company to do. Double paying shipping with no way to contact the company to get an explanation is a terrible way to run a business and keep customers.

  Business Response

  Date: 06/20/2025

  To whom it may concern,

  Looks like this part was sent back to us, customer did not receive to return it.  We had credited for the part on 6/11/25 for $42.48 and then on 6/13/25 for $12.67 for a total of $55.15 the original amount customer paid. 

  Thank you, 

  Customer Service 

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ****

• Initial Complaint

  Date:05/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Brought a glass shelf for my refrigerator from repair clinic based on information submitted to narrow the search I.e. model number. The part didnt fit and I was told by customer service that I must of put in the wrong model number bc their system didnt lock in my model number they said I didnt put in the right model number. Told I can return it at my own expense, no compromise and no ownership that their website made a wrong choice. The price from 2 return options were FedEx-$73 and **** $30 making my return about $12.60 Couldnt they have at least sent me a return label with the same cost of the original of $***** shipping charge. A compromise that would have at least gotten my original cost returned but instead *****, the customer service representative supervisor started berating me and told me it was my fault but I cant prove it bc the system didnt or dont lock in information submitted to the website so therefore repair clinic under no circumstances would pay for cost to return merchandise or give me the discount label to pay what I paid for shipping from them ( *****). I wish I had read the reviews but I believed their statement of 365 a day no hassle return. That is so Untrue and again customer service is a joke and very rude.

  Business Response

  Date: 06/06/2025

  To whom it may concern,

  Looks like the customer didn't use a model at the time of the order.  Customer states that she did, possible it was cleared at some point.   We will as a one time courtesy refund the customer for the purchase price of $57.11.  Return was processed today and can take 5-7 Business days depending on the creditor. 

  Thank you,

  Customer Service 

  Customer Answer

  Date: 06/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a refrigerator drawer labeled as a Meat Pan from *********** official parts website. Based on standard terminology and similar listings on their site, I understood this to refer to the top meat compartment drawer. However, the item I received was the bottom drawer.After contacting customer service, they claimed the product page indicated it was the bottom drawer. Upon review, I found that this description was added after my complaint. I have timestamped screenshots of similar product listings (e.g., Snack Pan and another Meat Pan) that do not specify drawer position, confirming inconsistent and misleading labeling practices.Despite multiple attempts to resolve the issue, including requests for a prepaid return label, the company refused to take responsibility. They quoted me $82 for return shipping, nearly two-thirds the cost of the item, making a return economically unfeasible. All responses were anonymous and failed to address the core issue of misrepresentation.Desired Resolution:Issuance of a prepaid return label for the misrepresented part.Full refund upon return of the *********** and correction of misleading product labeling on their website.

  Business Response

  Date: 04/24/2025

  To whom it may concern,

  I have went and refunded for the part in full for $141.81.  I have sent a prepaid label to send the part back to us and will have our parts team look into the proper description.   The credit was put through today and can take 3-7 business days depending on your creditor.

  Thank you,

  Customer Service
  

• Initial Complaint

  Date:03/06/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1st time ordering through RepairClinic. I chose to order my furnace motor because RepairClinic advertised the quickest delivery date (March 07 delivery date indicated on checkout prior to placing the order). I scheduled an HVAC tech appointment for this Saturday based on this advertised delivery date. Immediately after placing my order, when I checked my order status on Repairclinics website, I was surprised to see it now indicated arriving Mar 7 - Mar 10 (the March 10 date was never indicated prior to me placing the order). *********'s website is now showing my estimated delivery as March 12. This is at least 5 days/3 business day later than the date RepairClinic advertised prior to me placing the order.Before placing my order, I also received an email from "Max", offering an additional 10% off if I complete my purchase by clicking on the link in the email. Unfortunately the link provided was broken (tried various browsers/devices) and I did not get the additional discount. The customer service representative said you cannot get a discount on a discount (I have a PRO account). The email advertising the 10% off showed the PRO account *discounted* price for the motor I had previously added to my cart, making it quite clear that RepairClinic recognizes my account as a PRO account. Why advertise the additional discount if the system recognizes my account as a PRO account and does not qualify for it?I felt comfortable ordering from RepairClinic based on your brand and reputation. However, based on the misleading delivery dates/advertising, I will need to think twice about ordering in the future. RepairClinic has been in the industry long enough to be familiar with timelines for shipments including those shipped to ****** and I would hope that RepairClinic would show more accurate timelines for delivery dates instead of underestimating/overpromising and having the customer learn after paying that the delivery will be several days later than the advertised date(s).

  Business Response

  Date: 03/25/2025

  To whom it may concern,

  There was a very large gap of time from  3/6/25 to 3/11/25 where Purolator doesn't show movement.  Not sure if the package was lost or there was a backlog.  We do provide dates given to us from Purloator, however, the are estimates. 

  I have refunded the customers order in full $164.79 as of today.  Customer should see that refund in 7-10 Business days depending on their creditor.

  Sincerely,

  Customer Service
  

  Customer Answer

  Date: 03/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ***