ComplaintsforEscape Room Zone
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Complaint Details
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Initial Complaint
11/15/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid for an escape room and t-shirts for 4 people and paid ****** on 10/3/22. When we arrived I was told they don't have t-shirts at that location and a refund would be applied- which was not done. I gave it a week before calling back. I was told no refund was done but they would do it that day. I gave it another week no refund. The last person I spoke to was ****** who said he was the manager and assured me he would do the refund that day. It has been 2 weeks and still no refund. I just want my $60 refunded for the t-shirts we never received from over a month ago.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.