Complaints

This profile includes complaints for The Springs Apartment Homes's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  The Springs Apartment Homes

  30995 Springlake Blvd. Novi, MI 48377

• 

  The Springs Apartment Homes

  44565 Bayview Ave Clinton Township, MI 48038-6297

• 

  The Springs Apartment Homes

  7000 Lakeview Blvd Westland, MI 48185-8135

• 

  The Springs Apartment Homes

  2083 S Telegraph Rd Bloomfld Twp, MI 48302-0248

• 

  The Springs Apartment Homes

  504 Maplebrook Ln Waterford, MI 48327-2306

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This management company request that you alert them in advance for moving and give a forward king address, at first they tried to say I did not. Or Dou them I hade the letter of notice and an email copy as well. When this did not keep them from returning the security deposit they said I had a11.42 cent for not leaving a forward address, which by the way I stop at the office and spoke with and given keys to an African Descent agent at the faculty and we closed everything out, once they got 11:42 cents from me because the agent didnt do what was required an update I given them the 11:42 cents but this was a ploy to use it later to say I forfeit on the security deposit. This company is scrupulous, money hingry and deceptive, will not return my security deposit

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I had an incident where the property assistant manager by the name of BrittanyBritton entered into my unit without my permission or consent. I was violated because two men were with her at the time of her doing so and I did not have any clothes on her. Her only excuse for entering in my unit is that she saw that I read her email. She was rude and condescending and unapologetic for the incident. When the property manager by the name of ****** was informed of the incident she dismissed it and said oh we went off a previous work order to enter into the unit.Still to this day my carpet is not fixed. I also have an even bigger situation now at hand. There was a flood back on March 12 of 2024 my apartment flooded due to the negligence of the maintenance team. They did not get to my unit on time nor did they fix the issue on site water stayed running into my unit for almost an hour or more. My insurance claim would not pay for the damages due to this being the second time that this has happened because of their negligence, I have videos and pictures of proof of all my allegations against the property. Now, currently as of yesterday, I found mold in my front room closet, which is do to the moisture from the flood that they did not remove from my apartment unit when it was being ventilated so this has been a very traumatic experience for me and my daughter and I have been sick for the past couple of months and now I see why. My damages were over $5000 and now I have to go to therapy because of those men seeing me in my unit without clothes on so Im just completely traumatized and I just need help with this situation.This company does not care about the tenant or my rights being violated.The flood happened March 12th 2024 The entry without consent was 10/30/24 The mold mildew was found on 11/14/24 Today the maintenance crew came to the unit and sprayed chemicals on it and left. The property Manager was very dismissive and blamed the mold on me.

  Business Response

  Date: 11/27/2024

  Good Afternoon *****,
  
  We received a notice indicating concerns you have faced during your stay at **************************. In the details you indicated felt violated by unauthorized entry of your apartment for service. We do acknowledge that there was a misunderstanding between the service requests put in on 6th of October for 'carpet is rising' and the service put in on the 18th of October for 'carpet still needs to be fixed'. The first service request had notes indicating permission to enter and the second request had a note stating 'call first to schedule'. After multiple attempts to reach you by phone and email with the schedule date for service, the assistant manager believed the correspondence was sufficient to permit entry. Even though there are conflicting statements as to what occurred upon entry, we still apologize for the discomfort it may have caused. We rescheduled the carpet repair with you on the first date you permitted during the work week, the 21st of November, and the service was completed at that time.
  
  You also mentioned in your statement that you had a flood on the 12th of March in 2024. From our technician notes, it appears that the toilet was overflowing due to a clog as well as damage to the wax ring. This is not considered negligence, rather deterioration due to age. On the same date of the incident, one of our carpet cleaning contractors was called out for water extraction in your apartment to remove the water. Our plumbing contractor was called out to auger the toilet so that it was able to flush. This did not stop the leak from the wax ring. The technician confirmed the water was clear and there were no signs of sewage backup. Due to the carpet still being damp after the initial water extraction, another carpet cleaning contractor was called out on the 12th as well to complete a second extraction. At that time, the vendor completed an extraction and antimicrobial treatment in the hallway, bedroom closet, bedroom, and living room. They also added air movers - one in the hallway for 2 days, one in the bathroom for 3 days, one in the bedroom closet for 2 days, three in the bedroom for 5 days, and three in the living room for 1 day to ensure the area was thoroughly dried. They also removed the cove base and kickplate in the bathroom to promote drying, and a dehumidifier in the bedroom for 5 days. Our maintenance supervisor came back on the 12th to replace the toilet. At that time, you requested that they come back the following day. When the technician arrived on the 13th to complete service, they were informed that it was not a good day for them to come in. You permitted entry on the 15th of March so our technicians were able to replace the toilet and wax ring, as well as the cove base and kickplate in the bathroom, completing service at 3:15PM on the 15th. The carpet vendor was also able to reclaim their air movers and other equipment during this time indicating the apartment was thoroughly dried. 
  
  Even though the prior property manager requested a report of any damaged items from the toilet overflow, nothing was received. We also don't have any claim numbers from your insurance nor any contact from your insurance adjuster to indicate that you submitted a claim. The lease also reminds residents that 'Owner has no responsibility whatsoever for the loss or destruction of Resident's property, unless loss is caused by Owner's willfully or grossly negligent act and is not otherwise covered by Resident's insurance.'From our review of the timely services performed by our technicians and contractors, it does not appear that any willful or gross negligent has occurred. 
  
  In the statement, you mentioned a mold concern in your front room closet. We received your service request on the 18th of November and our maintenance technician arrived on the same day to assess the concern. He indicated that the apartment was very hot, humid, and the air felt sticky. The closet showed signs of surface mildew which he treated proactively the same way our team would treat mold. He thoroughly cleaned the area with a bleach cleaner to remove the mildew from the walls and ceiling. He also left a dehumidifier in the apartment for a few days to remove excess humidity. There were no signs of leak in the closet although the carpet was damp. The property manager did make contact with you after the service was completed to remind you of the residents' expectations set forth in the 'Mold Policy'.  She made a request that you take proper measures to discourage the development of mold by maintaining the proper humidity. You were also advised if high humidity continues in an unventilated space, such as a small entry closet that contains multiple items, there could be concerns in the future. Please note that the closet affected by high humidity and mildew was located in a section of the apartment separate from the areas affected by the toilet overflow incident on the 12th of March.  
  
  We understand that these types of situations can be traumatic and uncomfortable. Our team took every necessary measure to address your concerns in a timely manner to prevent any further damages to your apartment home. It is our intention to keep the apartment in good condition and honor reasonable requests for services in the order of which they are received. When there are emergencies, as indicated in the lease, our team has shown its responsiveness by visiting your apartment on the same day to review and address the situation. At this time, the requests for your apartment have been resolved,please continue to reach out to our team for any further requests or follow-up on service as needed. 
  
  Thank you

  Customer Answer

  Date: 11/27/2024

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Was overcharged for carpet replacement

  Business Response

  Date: 09/16/2024

  ****** ******* was charged for carpet replacement due to it being stained beyond normal wear and tear. The carpet was new at the time of move in and ****** ******* was the only resident to ever reside on this carpet making Jorell responsible for the stains and replacement cost. The charged for carpet billed to Jorell was depreciated to account for he carpet being two years old. We are charging 80% of the actual cost for new carpet. This is a standard depreciation of carpet and was not overcharged as the complaint notes.

• Initial Complaint

  Date:04/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Currently a resident of The Harbours. I have made several complaints against my upstairs neighbors even having to call the police on them twice. He threatened me and tried to come in my apartment. This man can get violent at random times. He has severe anger issue. He and his family don't care how loud they get because they have gotten away with it for so long. They retaliate if you try to get them to stop. The *************** is doing nothing to handle the situation. The fact this man is still living in this complex or hasn't been transferred to another unit is beyond me. It shows that the office doesn't care and they accept violence on their property. I shouldn't have to keep calling police because you won't do your job and get rid of the people that are causing the problem. It shouldn't matter if they have kids. They're all causing the problems. The father just escalates it. He's an alcoholic which is no excuse for their behavior. If something isn't done it won't long until it gets worse and someone is going to get hurt.

  Business Response

  Date: 04/22/2024

  As a Resident of The Harbours, you are following our procedure on calling in noise complaints. All residents must abide by the rules and policies set forth in our lease. We have in fact received your calls and our on call team has verified some of the noise and some has not been verified. The ones that are verified do get followed up with a noise violation letter that indicates a lease policy has been violated. At some point, we, as management will execute a notice to quit on the apartment if the violations did not put a stop to the noise. Unfortunately, this process takes some time to go through the court system. Please continue to call in our noise complaints as they occur but we can tell you we are aware of this situation, and are doing our due diligence to remedy the situation. If you find yourself in a threatening situation please call the police immediately. We also can contact the police if you call our on call emergency number. In addition, please feel free to follow up with management to verify your complaint was confirmed. 

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 15th I called to give my 60 day notice to continue my lease at the Briarwood Apartments. I was told over the phone that I would not be allowed to renew my lease with no written notice of the decision until after the 60 day mark ***** 19). When I asked why, the property manager, *********, hung up the phone on me. I went to the front office and ********* said there was "nothing to discuss" and slammed her door. I talked with *** in the front office and she threatened to call the cops on me so I left. I called several times after and the phone was hung up on me each time. I received the letter June 25. *****, the regional manager, offered to personally deliver the letter, but then said that he "wasn't a courier" and would not bring the letter. I was then sent a court summons for non payment of rent even though all of my rent was up to date and paid for. I went to court and my case had already been dismissed, but I received no notice. I moved out a day before the end of my lease on August 13th and turned my keys in. I received a phone call from Pat on August 16th in which she began yelling at me and told me I needed to send an email to release the things I'd left behind so they could be disposed of. When I asked for the email address to send it to, she said "I'm not going to do this" and then hung up the phone. I called back and left a message on August 17th. 5 days later and no one had returned my call so today (August 23) I called the corporate office. I was informed that I didn't need to send a letter and my items would be disposed of. When I called the Briarwood leasing office to confirm, *** stated that since I "can't give the name of the person I talked to at the corporate office she didn't believe that I called" and then she hung up the phone on me again. Management at the corporate level does not seem to care either. Called to complain 3 times and they yelled at me as well. I would like my full security deposit back in the amount of $300 for the harassment

  Business Response

  Date: 09/13/2023

  A non-renewal letter was mailed to Customer on 4/27/23, due to lease violations for multiple noise complaints and for maintaining an unauthorized dog of a prohibited breed in the apartment without any corrective actions for either.  

  Notes indicate Customer called on 6/5/23 to discuss the unauthorized dog.  Conversation evolved to Customer inquiring how he could break his lease.  It was explained to him that he had been issued a non-renewal letter and his lease would end on 8/14/23.  Steps were explained to him on how he could break his lease earlier if he wished.  Customer became ****** argumentative; Manager ended the call.  

  Security Deposit was withheld due to the 14 days of occupied rent for August being unpaid.  Also, Customer left a unreasonable amount of items behind in his apartment when he moved.  Additional charges were assessed for the items to be removed.  There was no harassment.  Security Deposit will not be refunded.   

   

   

• Initial Complaint

  Date:08/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ac unit not been fix keep getting the run around about a contractor coming to look at the unit, but unfortunately I have not see no make contractors come out look at the unit. I was informed in a email about what ************* contractors was supposed to come out and they never did. I am so frustrated at this point.

  Business Response

  Date: 09/01/2023

  e sincerely apologize for the inconvenience you've faced due to the delay in addressing the issue with your air conditioning unit. We understand how frustrating it can be when things like this happen, and we want to assure you that we take your concerns seriously.
  
  We've taken immediate action to resolve the situation. A new contractor has been scheduled to visit your apartment this coming week to assess and repair the air conditioning problems you've been experiencing. We are committed to ensuring that this time, the issue is resolved promptly and efficiently.
  
  Once the repair is completed, we hope you'll notice a significant improvement in your air conditioning unit's performance. Our goal is to provide you with the comfort and satisfaction you deserve as our valued resident.
  
  If you have any further questions or concerns, please feel free to reach out to our leasing office team. We're here to assist you and ensure your experience with us is a positive one.
  
  Thank you for your patience and understanding. We look forward to resolving this matter and providing you with a comfortable living environment.

• Initial Complaint

  Date:08/15/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When comes to fixing the a/c unit I feel like the apartment complex doesnt take it seriously. Even if you call corporate on their lack of letting know what going I would not recommend any to stay here.

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment was rented was from 2019-2022. Paid a deposit. When moved out it was claimed the carpet was replaced throughout apartment and kept part of deposit, due to damage claimed there was pictures of visible stains but wouldnt show them when asked to see! We have a video that the carpet was not damaged and no stains.When moved in, the carpet was not new as tack strip was exposed in front of bathroom and was reported on initial inspection all they said about it was noted and did no repairs.

  Business Response

  Date: 01/17/2023

  ************************* concerns over the carpet replacement charge have been looked in to and it has been determined to waive this charge and refund this amount to her. This is the desired settlement she was seeking, so believe this should close out this complaint. 
  
  The refund will be processed this week.

  Customer Answer

  Date: 01/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  When should I get a refund?

   

  Regards,

  *******************************