ComplaintsforIsland Trader Vacations

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Initial Complaint
03/19/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
*Internet never, worked correctly.*Attempts to use travel services, no responses.**2022 Services sold to another company Leisure Time (represented by *****************), paid $2500.00 **Today 3-19-24.... 2024 Services sold to another company Member Getaway (represented by *****************), asked to paid $2k+ But because we just paid in 2022, it didn't sense to pay again. Went back into my old email and saw the same ***************** was the same middle man between Island Trader-Leisure *********************** Funny how **** failed to mention our earlier connection.*** There a major conflict of interest when the same guy is running the company seeking more monies from three different companies. Scam and/or fraud *** I sincerely hope folks read this and are able to connect the dots. I now see why these interviews are done solo and not in a group session.
Business response
04/08/2024
Thank you for alerting us to complaint ID ********. We have put this account on hold and they should not receive anything further from **.
Initial Complaint
07/25/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We joined Island Traders in 2013. We paid the initial entrance fee plus the $199/year dues. After 2 years we decide we were not getting value from the membership and cancelled our membership. We also cancelled our credit card from which the yearly dues were paid at that time. We did not hear again from Island Traders until 2022. They then claimed we owed them dues for all those years even though they were doing nothing for us. We also checked our contract that we signed. It clearly stated if dues were not paid, all services would stop. I also checked ******** law. Our contract had no stated end date, making it an open-ended contract. As a result, either party could cancel the contract at any time according to ******** law. We cancelled in 2015. Island Traders has now turned our account over to a collection agency, *****************************. They are threatening to report the forgiven debt to the **** At the same time Island Traders is still sending us bill for yearly fees which are now $498 or they want us to pay $498 to terminate the contract.Island Traders has not provided any services to us for the past 7 years, and have also not provided any type of travel information in any form during that time period. We are left wondering if ******** Services of ******* is part of the Island Traders scam.Both these companies need to drop making any contact with us. We have not had a contract with them since 2015
Business response
08/09/2023
Member has received yearly ********, re-********, calls. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.

We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Initial Complaint
07/23/2023
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Around 2008 I purchase a vacation membership with *************** ***, LLC. On June 13, 2011 I received an email from *************** informing me that they had to shut down their business and that they had made arrangements for Island Trader Vacations to service *************** clients. The email goes on to say "Only with your pre-authorization will any future dues be charged for continued travel benefits with the replacement travel club". I DID NOT authorize Island Trader to service my contract and I have never used their services. I sent them a Cease and Desist letter but it came back as undeliverable. I also sent a Cease and Desist letter to *****************************, a collection company hired by Island Trader, who received it yet they are still sending me collection letters, on behalf of Island Traders. Island Traders need to stop their harassment and desperate attempt to try and scam people out of money that is not due to them, and stop wasting people's time. I also just received an invoice from Island Trader Vacations but with a PO Box as their mailing address, asking me to pay $698.00 as a mutual settlement & release. There is nothing to settle!
Business response
08/04/2023
Member(s) received a mailing in error, as they purchased from another company, we took over the servicing, for this specific member they did not enter into a contract term with us. The account has been closed/cancelled.
Customer response
08/04/2023
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
07/02/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On 09/04/2013 we were invited to attend a meeting held by Island Trader Vacations whereby they promised they could make arrangements to have ** released from our timeshare which had been gouging us for years. They also offered a vacation alternative whereby we would buy and and they would provide us all the services we needed to get more economical vacations. We paid them $5093.00. We only used the service once because they were never able to accommodate us in our vacation plans. We paid their yearly fee of $199 until we told them they were not providing what they promised. Since then they have harassed us with calls, threatened us with letters and collections. They are a timeshare and nothing more. They are a scam.
Business response
07/03/2023
Member(s) timeshare has nothing to do with us and is not connected with this, as member(s) contract paperwork states it is a separate transaction and will be treated as such. We simply work off the contract paperwork member(s) have with us where they agreed to all terms and conditions. Member(s) have also booked 7 trips through us and paid their dues until 2019.
Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.

We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Customer response
07/06/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

These are lies. We booked one vacation with these scammers. They must have us confused with someone else. They will not get another ***** from us.

Regards,

*************************
Initial Complaint
06/22/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 2013 my wife an I attended a presentation for Island Traders Vacations. We paid $6,995.00 to join and we were promised to receive 2 round ******** vouchers along with 2 all expense paid cruises. We ever received any vouchers for the airline or cruise. We booked one vacation to ** in 2014. No discounts were issued and services were no different than a ****************** service. I attempted to cancel their services and was told that if we did not use the plan we did not have to pay the annual fee of ******. But, if we ever wanted to use them again we would have to pay the past dues. We never used them again or had any contact with them or from them.2 months ago we started getting harassing letters and phone calls stating that we owed thousands of dollars for past dues and if we didnt pay they would turn us over to a collection company. We are elderly and on a fixed income and cannot afford to pay for services we did not receive. We feel we have been scammed and continually harassed.Please help us stop this harassment.Thank You
Business response
06/23/2023
Member(s) "free" gifts have nothing to do with us, nor the contract that was signed with us, member(s) received the free gifts regardless if they purchased the membership or not. That should have been addressed with the sales office within the first year. Member(s) continued to pay dues for several years after purchase and booked a hotel and a Townhouse through our ****************** and received the after travel bonus (cashback).
Member(s) have not attempted to close account by mail phone or email. in 2023 so far member has received 7 statements from us and member(s) have failed to respond. Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.

We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Customer response
06/26/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]

Regards,

**********
Initial Complaint
06/19/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We paid the upfront cost and several years of "dues", but only used the service a few times. It was ************* to get a better price without using the Island Trader service. A few years ago, we tried to cancel because we hadn't used the service for a while, but they said we couldn't cancel and kept sending invoices. We stopped paying the dues, because we didn't use or value the service. Now they sent a fraudulent letter supposedly from a collections agency that looks pretty fake. The phone number in the letter connects to Island Traders, not the collections agency. I just wish they would stop the harassment. I'm sure some people fall for the intimidation, otherwise they wouldn't do it.
Business response
06/20/2023
Member(s) have not attempted to close account, on the communications we have had with member(s) the line has simply disconnected, member(s) are receiving statements from our connected office, they are simply our recovery agency, as most companies have multiple departments.
Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.

We are not harassing member(s), we are simply collecting on a debt owed to the company. We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Initial Complaint
06/08/2023
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had purchased during a hire pressure sales seminar the services of Island Trader ************** When I returned home, I did my research and quickly disputed the charge of about $5,000 over seven years ago. I never used these services. About three years ago, I began receiving letters from Island Traders with false information that I owed them money because I did not cancel properly. The letters also inaccurately said that I have been receiving benefits from their company, which is totally not true. I have contacted the company to let them know that I immediately cancelled within 24 hours and never paid a cent, including the annual fee. When I call, the customer service representatives are extremely rude and say that I did not cancel in the proper way and owe them money. Now I am constantly receiving letters almost on a monthly basis, which I discard. Yesterday, I was threatened by a debt collection agency on Island Trader's behalf saying that they will report me to the *** if this debt is forgiven and that I will have to pay on the income as it is in excess of $600.00. I don't believe this to be true, since I don't think this company has any information than my home address to continue to extort money from and harrass me.
Business response
06/08/2023
Member(s) purchased their membership on 03/15/2014 signing a contract with us at that time agreeing to pay annual fees each year. Member(s) were placing travel request a month later, which is after their recission time of 3-5 days. Member(s) continue to receive the benefits, per the contract they signed, it is up to the member to utilize the benefits they purchased. The statement that the closed it as soon as they returned home is an invalid statement.
Member(s) have not requested to close their account out by mail, phone or email. Member has received yearly ********, re-********, calls, and emails until the email address returned invalid ********************** We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.
We have done our part in trying to help member(s) resolve debt, they have failed to complete a Mutual Release. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Business response
06/08/2023
Member(s) purchased their membership on 03/15/2014 signing a contract with us at that time agreeing to pay annual fees each year. Member(s) were placing travel request a month later, which is after their recission time of 3-5 days. Member(s) continue to receive the benefits, per the contract they signed, it is up to the member to utilize the benefits they purchased. The statement that the closed it as soon as they returned home is an invalid statement.
Member(s) have not requested to close their account out by mail, phone or email. Member has received yearly ********, re-********, calls, and emails until the email address returned invalid ********************** We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.
We have done our part in trying to help member(s) resolve debt, they have failed to complete a Mutual Release. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Customer response
06/13/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

I disputed the charge with my credit card timely. The credit card company reached out to the company, and successfully removed my charge when I found out the same day that this company had misrepresented the service provide. I never used any service and immediately tried to cancel. ************ is very uncooperative and is making false claims while trying to get money. This supposed debt that say that I owe for cancellation is beyond the statute of limitations. When I have called to stop the letters and threats, the individuals use unprofessional language and sometimes profanity. The latest threat with the collection company, which seems to be a related company, is now threatening reporting the forgiven debt that I do not owe to the *** without even a sum certain. The letter just says hundreds of dollars. *********** is just trying to see what they can get from a consumer. This business should not exist because I am sure that they are preying on *********************************************************
Initial Complaint
05/31/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
To the best of my knowledge, I have never done business with this travel club. I did business -- I think -- with the travel club which preceded this one. That was several years ago. I have never signed up to be a member of Island Trader because I don't want or need their services. They keep billing me to the point of harassment, and I want the billing, and the reminders, and the threats to cease.
Business response
05/31/2023
Member(s) purchased in 2014 and paid dues in 2019, member(s) also booked 18 bookings through our ***************** and received after travel bonuses (cashback) from their bookings. Member(s) stating that they have never doing business with us is a false statement.

Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.

These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Customer response
05/31/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:]I wish to close the account retroactive to the time when Island Trader took over from the *********** I was dealing with I-don't-know-how-many-years ago. ********* was run by a married couple, ******(sp?) ?????? and his wife. I reiterate that to the very best of my knowledge I have never done business with Island Trader Vacations, at least not in its present form. I note that numerous other people have experienced the same problems I am experiencing with this club -- ******** for services never rendered. I do not want or need their services. What I need is for them to leave me alone!

Regards,

*************************
Initial Complaint
05/16/2023
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
We purchased this alleged vacation membership and never used it. let them know we no longer wanted it in 2014. In late 2022, they began to harass us stating we owed them money and now we received a letter from an alleged bill collector threatening us to report us to the ****
Business response
05/16/2023
Members claim of cancelling the account in 2014 is invalid, as they paid dues for years after that, in late 2022 we did speak with member and attempted to help them resolve their debt to close. Member(s) refused to resolve the balance owing. Therefore; the account remains open.
Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account.
We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
Customer response
06/05/2023
[A default letter is provided here which indicates your rejection of the business's response.

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:

[You must provide details of why you are not satisfied with this resolution. Please type details here:] We have NEVER received any ********, re-********, calls (until recently, meaning within the last 6 months), e-mails (as we don't use nor have e-mail), nor have we received any newsletters much less any containing specials and offers. We've heard ABSOLUTELY NOTHING from this entity since 2014. We suddenly began receiving phone calls, then threatening and harassing letters and have hired an attorney that has sent this entity a letter. Despite our attorney's letter, they continue to call and harass us which violates our rights. We do not owe them anything and until approximately 6 months ago, believed this account to have been closed in 2014. This business is underhanded, dishonest and devious.

Regards,

******* & *********************
Initial Complaint
04/14/2023
Complaint Type:
Order Issues
Status:
Unanswered
The business failed to respond to the dispute.
My husband and I signed up for Island Trader ************* (ITVC) in 2013. When we tried to find a deal, nothing was available so within 30 days after signing up we contacted them to cancel. We were told when we purchased Island Trader ************* that if we did not use the service we did not have to pay yearly dues, but should we ever want to use them we would have to pay past dues. We canceled our membership. About six months ago we started getting letters that we owe thousands in debt for dues. When we were under the assumption from our dealings with ITVC nearly a decade earlier that the contract was canceled. We never received annual letters for past due yearly dues. We have now gotten letters from two different companies ********************************* and the most recent ********* Services of *******, both based in **********, **. I believe the statute of limitations has expired and they are violating the Fair Debt Collection Practices Act.

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