Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *Internet never, worked correctly.*Attempts to use travel services, no responses.**2022 Services sold to another company Leisure Time (represented by *****************), paid $2500.00 **Today 3-19-24.... 2024 Services sold to another company Member Getaway (represented by *****************), asked to paid $2k+ But because we just paid in 2022, it didn't sense to pay again. Went back into my old email and saw the same ***************** was the same middle man between Island Trader-Leisure *********************** Funny how **** failed to mention our earlier connection.*** There a major conflict of interest when the same guy is running the company seeking more monies from three different companies. Scam and/or fraud *** I sincerely hope folks read this and are able to connect the dots. I now see why these interviews are done solo and not in a group session.

  Business Response

  Date: 04/08/2024

  Thank you for alerting us to complaint ID ********. We have put this account on hold and they should not receive anything further from **.

• Initial Complaint

  Date:07/25/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We joined Island Traders in 2013. We paid the initial entrance fee plus the $199/year dues. After 2 years we decide we were not getting value from the membership and cancelled our membership. We also cancelled our credit card from which the yearly dues were paid at that time. We did not hear again from Island Traders until 2022. They then claimed we owed them dues for all those years even though they were doing nothing for us. We also checked our contract that we signed. It clearly stated if dues were not paid, all services would stop. I also checked ******** law. Our contract had no stated end date, making it an open-ended contract. As a result, either party could cancel the contract at any time according to ******** law. We cancelled in 2015. Island Traders has now turned our account over to a collection agency, *****************************. They are threatening to report the forgiven debt to the **** At the same time Island Traders is still sending us bill for yearly fees which are now $498 or they want us to pay $498 to terminate the contract.Island Traders has not provided any services to us for the past 7 years, and have also not provided any type of travel information in any form during that time period. We are left wondering if ******** Services of ******* is part of the Island Traders scam.Both these companies need to drop making any contact with us. We have not had a contract with them since 2015

  Business Response

  Date: 08/09/2023

  Member has received yearly ********, re-********, calls. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account. 
  
  We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

• Initial Complaint

  Date:07/23/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Regards,

  ***********************

  eived an invoice from Island Trader Vacations but with a PO Box as their mailing address, asking me to pay $698.00 as a mutual settlement & release. There is nothing to settle!

  Business Response

  Date: 08/04/2023

  Member(s) received a mailing in error, as they purchased from another company, we took over the servicing, for this specific member they did not enter into a contract term with us. The account has been closed/cancelled. 

• Initial Complaint

  Date:07/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]

   

  These are lies. We booked one vacation with these scammers. They must have us confused with someone else. They will not get another ***** from us.
  
  Regards,
  
  *************************

  Business Response

  Date: 07/03/2023

  Member(s) timeshare has nothing to do with us and is not connected with this, as member(s) contract paperwork states it is a separate transaction and will be treated as such. We simply work off the contract paperwork member(s) have with us where they agreed to all terms and conditions. Member(s) have also booked 7 trips through us and paid their dues until 2019. 

  Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account. 
  
  We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

• Initial Complaint

  Date:06/22/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]
  
  Regards,
  
  **********lease help us stop this harassment.Thank You

  Business Response

  Date: 06/23/2023

  Member(s) "free" gifts have nothing to do with us, nor the contract that was signed with us, member(s) received the free gifts regardless if they purchased the membership or not. That should have been addressed with the sales office within the first year. Member(s) continued to pay dues for several years after purchase and booked a hotel and a Townhouse through our ****************** and received the after travel bonus (cashback). 

  Member(s) have not attempted to close account by mail phone or email. in 2023 so far member has received 7 statements from us and member(s) have failed to respond. Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account. 
  
  We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

• Initial Complaint

  Date:06/19/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid the upfront cost and several years of "dues", but only used the service a few times. It was ************* to get a better price without using the Island Trader service. A few years ago, we tried to cancel because we hadn't used the service for a while, but they said we couldn't cancel and kept sending invoices. We stopped paying the dues, because we didn't use or value the service. Now they sent a fraudulent letter supposedly from a collections agency that looks pretty fake. The phone number in the letter connects to Island Traders, not the collections agency. I just wish they would stop the harassment. I'm sure some people fall for the intimidation, otherwise they wouldn't do it.

  Business Response

  Date: 06/20/2023

  Member(s) have not attempted to close account, on the communications we have had with member(s) the line has simply disconnected, member(s) are receiving statements from our connected office, they are simply our recovery agency, as most companies have multiple departments. 

  Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account. 
  
  We are not harassing member(s), we are simply collecting on a debt owed to the company. We are here to help the member in resolving the account. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

• Initial Complaint

  Date:06/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  I disputed the charge with my credit card timely. The credit card company reached out to the company, and successfully removed my charge when I found out the same day that this company had misrepresented the service provide.  I never used any service and immediately tried to cancel.  ************ is very uncooperative and is making false claims while trying to get money.  This supposed debt that say that I owe for cancellation is beyond the statute of limitations.  When I have called to stop the letters and threats, the individuals use unprofessional language and sometimes profanity.  The latest threat with the collection company, which seems to be a related company, is now threatening reporting the forgiven debt that I do not owe to the *** without even a sum certain.  The letter just says hundreds of dollars.  *********** is just trying to see what they can get from a consumer.  This business should not exist because I am sure that they are preying on *********************************************************this debt is forgiven and that I will have to pay on the income as it is in excess of $600.00. I don't believe this to be true, since I don't think this company has any information than my home address to continue to extort money from and harrass me.

  Business Response

  Date: 06/08/2023

  Member(s) purchased their membership on 03/15/2014 signing a contract with us at that time agreeing to pay annual fees each year. Member(s) were placing travel request a month later, which is after their recission time of 3-5 days. Member(s) continue to receive the benefits, per the contract they signed, it is up to the member to utilize the benefits they purchased. The statement that the closed it as soon as they returned home is an invalid statement. 

  Member(s) have not requested to close their account out by mail, phone or email. Member has received yearly ********, re-********, calls, and emails until the email address returned invalid ********************** We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account. 

  We have done our part in trying to help member(s) resolve debt, they have failed to complete a Mutual Release. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

  Business Response

  Date: 06/08/2023

  Member(s) purchased their membership on 03/15/2014 signing a contract with us at that time agreeing to pay annual fees each year. Member(s) were placing travel request a month later, which is after their recission time of 3-5 days. Member(s) continue to receive the benefits, per the contract they signed, it is up to the member to utilize the benefits they purchased. The statement that the closed it as soon as they returned home is an invalid statement. 

  Member(s) have not requested to close their account out by mail, phone or email. Member has received yearly ********, re-********, calls, and emails until the email address returned invalid ********************** We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account. 

  We have done our part in trying to help member(s) resolve debt, they have failed to complete a Mutual Release. These members are no different than other members who have failed to pay as agreed and had previously never requested to cancel.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations. 

• Initial Complaint

  Date:05/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your rejection of the business's response. 
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of why I am rejecting this response appear below:
  
  [You must provide details of why you are not satisfied with this resolution. Please type details here:]I wish to close the account retroactive to the time when Island Trader took over from the *********** I was dealing with I-don't-know-how-many-years ago.  ********* was run by a married couple, ******(sp?) ?????? and his wife.  I reiterate that to the very best of my knowledge I have never done business with Island Trader Vacations, at least not in its present form.  I note that numerous other people have experienced the same problems I am experiencing with this club -- ******** for services never rendered. I do not want or need their services.  What I need is for them to leave me alone!
  
  Regards,
  
  *************************

  Business Response

  Date: 05/31/2023

  Member(s) purchased in 2014 and paid dues in 2019, member(s) also booked 18 bookings through our ***************** and received after travel bonuses (cashback) from their bookings. Member(s) stating that they have never doing business with us is a false statement. 

   

  Member has received yearly ********, re-********, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has been no response on the members part to resolve the account. 

   

  These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.