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Complaint Details
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Initial Complaint
08/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business uses unethical business practices to sell their product. January 2023, I agreed to a stream mortgage terms that started at **** percent and was to stream line to 3% after making 6 on time payments. I was told I already paid upfront for this product and as long as I maintained on time payments that this would be guaranteed. I have fulfilled my obligations. This company has now informed me that they aren't able to follow through on the promises and guarantee of the stream line to 3%. I feel this company's unethical practices may have affected more Veterans than myself and should be invested as to their practices.Customer response
02/08/2024
RMF made false claims to sell a VA mortgage product. They guaranteed that I would be placed in a 3% product after 6 months. RMF stopped communicating with me when the time came to initiate the VA irrl to the 3% rate. This mortgage company has violated ethical business practices and ALL of their VA loans should be investigated to protect the consumers who signed on for this product. It is best to contact me via telephone for a more accurate statement related to this matter. My phone number is ************.Customer response
02/08/2024
I already made a statement. For more statements related to this issue, please contact me via telephone at ************.Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Do not use this company at all. They will string you along will B.Sh??? all day. Rapid Mortgage operates like a scam.
Business response
11/07/2022
Hello,
We successfully closed this file and provided the client with excellent customer service. It seems the client is upset because the amount he got back in escrows from his previous lender was different than what he had hoped for. We do not have any control over this but we apologize for any inconvenience it may have caused.
Initial Complaint
10/18/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Company is calling my phone up to 10 times daily. I have requested on multiple occasions to pleas stop and remove my name from their calling list. 10/18/22 they called 7 additional times.Business response
10/19/2022
We apologize for any inconvenience but this phone # was placed on the Do not Call List on 10/18/22. You should not receive any additional calls from us.Initial Complaint
10/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 7 2022 a gentleman called me inquiring as to refinance our home. We had been looking into the options so I told him he could run a soft pull and tell me what they could do. He proceeded to run a hard inquiry which I got the alert to on my credit monitoring I figured no harm no foul since *** had just had our credit run for the same reason by another company so it wouldnt hurt. However after promising they could do something for me, as soon as he ran my credit the man ghosted me and never returned any of my calls. We decided not to refinance at that time and I put it out of my mind. Than on Sept 23 2022 a lady called me and apologized about his lack of service and said he had since been let go from the company and she would like to make it up to me and see if they could do something on the refinance. I told her we had decided not to do it because the appraisal we got back on the house wasnt as high as we thought it would be and I didnt want my credit ran cause were trying to rebuild. She proceeded in telling me that she could run a soft pull only and it wouldnt affect my credit plus they had a way of adjusting the appraisal for a higher amount. I clarified with her that I was not authorizing a hard pull and only a soft pull would be all I would agree to. She promised me it would only be a soft pull and would call me right back. Her exact words I wont leave you hanging like the last guy did. Within ten mins of getting off the phone I got the alert of a hard inquiry to my credit and my score dropped. She wouldnt answer my phone calls and she never called me back like she swore she would. I gave it a week or so and I emailed and called her company never getting ahold of her and the person I talked to said he was the office manager, *******, and didnt seem to care about my complaint. I did receive an email from the president of the company, ***************************, who would not acknowledge the wrong doing and basically brushed it off. He ghosted me after that.Business response
10/21/2022
Hello, per our company ********** ****************************** the borrower had given us his verbal consent to pull his credit.Customer response
10/21/2022
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
I gave them verbal permission to do a soft pull on my credit so not to hurt my credit. I specifically said do not do a hard pull, yet she immediately after swearing to me she wouldnt do a hard pull still did a hard pull and my credit score immediately dropped. This also has followed with countless calls from other companies harassing us daily 20+ times a day. I will not be satisfied unless they remove the hard pull from my credit and admit their wrong doing by falsely assuring me only a soft pull would be done and than doing the opposite. I am not denying giving verbal consent to pull my credit. What I am denying is that I gave them verbal consent to pull a hard report of my credit when I specifically said, DO NOT do a hard pull and she specifically said I will only do a soft pour. I will not do a hard pour and I will call you right back then she never called and left me hanging out in the wind Wondering what in the world is going onRegards,
***********************Initial Complaint
07/02/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Despite for asking this company to stop calling us they repeatedly call me and my wife at least once a week. They are relentlessly calling us to try to pitch their sale.Business response
07/16/2021
Good afternoon ********,
We wanted to reach out to you regarding this complaint.
We had reached out to Mr. ****** regarding an inquiry we had received. We have since removed him from our calling list.
Thank you,
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Contact Information
Customer Complaints Summary
10 total complaints in the last 3 years.
8 complaints closed in the last 12 months.