Customer ReviewsforLightRx

The Company is a a very big ripoff, I dont loss anything I spend ***** thousand dollars for nothing I want my money back.

Very disappointed ! They are more about pushing the services than making customers happy!I signed up to receive the laser treatments for broken capillaries and pigmentation. I've had different lasers before and I was surprised when the manager told me after my last treatment the pigmentation would be 100% gone. I asked if she was sure and she said sometimes patients may need a 5th session and if so they would offer it to me as they want their customers to be happy. After each session i barely noticed any improvement and every time I went they had a sale and they were asking if I wanted more sessions. I repeatedly told them I'm not comfortable paying for another package until I see results. Then after session 4 they take pics and asked me what I thought. They did point out some improvement in skin texture but I told them the pigmentation was still pretty visible and the capillaries weren't gone either and I reminded them of the 5th treatment but I told them based off the little progress after each treatment I had little confidence I'd be happy after the 5th. I also asked them why they told me they would be 100% gone and the manager told me for most clients after 4 treatments they are happy. She also told me she didn't tell me they would for sure be gone. I shook my head and told her I didn't appreciate the dishonesty. She also told me the damage must just be too deep with my skin and it isn't the laser not working. Really? I've had treatments before. The pigmentation ALWAYS come back. This one touted minimal discomfort and they told me no scabbing. That is what interested me BUT unfortunately minimal results. :(They advertise the membership with a free hydrofacial and a discount on botox. Do your homework first. They gave me the most botox I've ever received so even with the discount I paid MORE than i have elsewhere. The girl doing the botox was also pushing another product. I'd recommend finding another place to go don't let their sale prices pull you in

To Whom It May ************* my name is *************************, from ********* **. I join LightRx on April 12, 2023.. I really love the employee who work for your company. Everyone treat you well. The only problem I had was once my time was running out , I expressed to them that my low part of my stomach was still hanging the same way it were when I join. Later on I was told that it really was lost skin. I just wish that I could have been told up front that it was all lose skin and if I was going to pay $3,800.00 I could have added a few more thousand dollars and had a tummy tuck done. Or took that $3,800.00 and had other work done. I hate to write this email but it been on my mind for over two months. That's not a little bit of money to me. I will pay the bill because I work to hard to have great credit. I didnt know how to express my concern to the Manger who approved me. It's just hurt me so much because I look the way I came in. Yes I lost weight because I walk two hours Monday thur Friday. I just wish I was told up front would the be able to help me get that off. If not I could have had other work done for that amount of money. It's took so much for me to write this email. I just couldn't shape it off, so I decided to write because I know that was the only way I was going to feel right in my spirit. Very Unhappy. Thanks *************************

I purchased a package to freeze away. I was coached along the 1st session through intense pain. My package was 11 sessions with 2 sessions free. The total cost was set at $8010 with 3 payments of ****. 1st payment made day of initial service. I pondered over the thought of i wanted to continue with this type of brutal treatment. I then contacted the company. Being told instantly if I used 1 session from the package I was ineligible for a refund. I wanted to speak to a supervisor of higher authority. I called on several different occasions to have my name and number taken with no return call from anyone. Finally several attempts to speak with management 7m later I spoke to ***** who was said to be management. ***** explains to me that because of my use of the one season I was not able to get but $200 of my money back. That in all that one session cost altogether $2470. She said she would have her higher up to contact me to explain it better since I didn't seem to understand. I never recieved that call. I would never do business or seems anyone to do business with this company. I'm thankful I didn't pay the full amount, but I truly want my money back. It's ridiculous to have a customer go through so much, having to do rating reviews because there are not any professional leaders in the company to assist the customer. It's very scandalous. If I need to sell legal representation to resolve this I will.

They are a scam. They are trying to charge me for $2000 worth of treatments and I never received one treatment. Please do not go to this place and definitely don't sign for anything.

Was given ***** dollars in credit. I pay my bill every month on time, and pay OVER the recommended amount to pay! Come to find out they REMOVED ***** dollars of my ***** credit line without warning, or letting me know they were doing this. An employee told me they did this to everyone. This put me in the negative available credit line on my balance! Also, one of my services was the ******** procedure, which was supposed to help reduce my rosacea. I spent over ***** dollars on this, which didn't help me! I won't use this company again! They have put a very bad taste in my mouth!

I am not at all happy with the results I received from LightRx. I went for a consultation and instead signed up as a client and got financed for $6,650.00 without any adequate explanation and without fully comprehending the program's details. However, I was impressed and interested when she presented the before and after pictures of the abdominal treatments. I was expecting more information such as the nature of the treatments, potential side effects, guarantees on results, pre- and post-treatment instructions, none of which were discussed. Then, on May 2, 2023, I returned for my first scheduled treatment and at this time information was disclosed about the ********************* pre and post instructions. I was instructed to adhere to the protocol of staying hydrated and engaging in physical activity, information that was not provided during consultation. Nevertheless, I did adhere to the protocol. On August 17, 2023, the manager informed me that I was no longer receiving treatments. I told her I was not satisfied with the results, which did not match the expectations created during my initial consultation. Despite my reservations and based on her proposal, I agreed to complimentary treatments on the Legacy. However, during my last treatment, I did not observe the expected improvements and only experienced increased sagging skin and wrinkles rather than the firm and smooth appearance I had been led to anticipate. Due to these circumstances, I believe I have been misled and deceived by LightRx. I'm deeply disappointed and dissatisfied with the treatments I received. I made good-faith efforts to address my concerns with the manager and UAS, but they yielded no satisfactory resolution. I regret spending my time and money on something that didn't work. So, I wish to cancel my UAS account and discontinue the automatic payments of $247.20 as soon as possible. I'm not requesting a refund; primarily want to cease any further financial obligations associated with LightRx.

Dishonest! I was forced to pay $4,000.00 for one session. I could not tolerate the equipment used for weight loss. I informed the Administrator within 24 hours that I would not be returning but they still billed my credit card for $4000.00 and would not return my money. I am stuck making monthly payments for a service I did not receive.

Their negligence cost me a trip to urgent care. The esthetician wrongfully applied a chemical sunscreen to my face where it was noted in my initial consultation & file I’ve had allergic reactions to. They claimed it was the post laser treatment of Aerolase which was only targeted on my jawline/chin. It was clear that my eyes & face were swollen/red which didn’t onset til hours later to the next day. Then they claimed they never used a sunscreen post treatment and that it was the transformation cream, but I’ve already been using that for two weeks and never had a reaction. Isn’t it standard practice to apply sunscreen after any laser treatment anyways so were they lying to deny accountability? Then they said I signed a consent form which is a lie considering they haven’t responded when I asked for the copy which I never received or was made aware of a consent form after four visits. They keep digging their hole deeper instead of taking ownership. Read their employee Glassdoor reviews, they’re unhappy and unethical.