ComplaintsforThelen Mazda Subaru Volkswagen Audi
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Complaint Details
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Initial Complaint
03/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
A bullet went thru my rear bumper and into gas tank. Took to ****** to have repaired. They took care of bumper then after 2X took care of gas leak. ************ was not working after.. They had me take it to their other location to diagnosis it (then wanted me to pay for diagnosis). They found a defective sending unit. Said they could order it and would supplement claim. Now they won't call me back,or respond to e-mails.i don't want to run out of gas again! I am a senior citizen & need help!Business response
03/23/2023
****************,the bullet that pierced the fuel tank did not come in contact with the fuel pump we have photos of the fuel pump, therefore the insurance company will not pay for the pump. This has been explained to ********************* multiple times, since there was no damage to the fuel pump externally ********************* is responsible for the repairs.
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****** Thelen
Thelen Auto Group
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Office ************Cell ************
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Customer response
03/27/2023
[A default letter is provided here which indicates your rejection of the business's response.
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:
[You must provide details of why you are not satisfied with this resolution. Please type details here:]
Regards,
***************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.