ComplaintsforTri State Automotive
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have gave this mechanic shop over $10000 of my business over the years. I took my vehicle to this shop to get repaired. They fixed my vehicle and i paid my bill in cash to them. I noticed when i got in my vehicle that my after market stereo was not working anymore and it was working when i turned the vehicle off at the shop before i turned my keys into them to repair it. The mechanic shop owner looked at my fuses and told me he would go in depth to attempt to fix the issue. I was unaware that he was going to make me pay him $45 to look at my fuses for a problem his shop caused. I didnt blame them for blowing out my fuse on purpose but i told them that they needed to fix the issue and that i should not have to pay. I paid them the $45 anyway. I requested that i get my billing statements from all the repairs they have ever done to my vehicles. The owner of that store asked me why i needed those statements and i told him i needed it for my files. He didnt get back to me about getting my statements. So i went into the store to see about getting them. He told me he didnt know how to work his new "system" and that he couldnt get me those statements. I complained to the autocare company and all they did was refer my complaint to the mechanic store and didnt want to resolve the issue or get in contact with me. Which is why i am contacting the BBB.Initial Complaint
05/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I paid $482.61 for a service that was not completed or done correctly.. when I brought it to their attention the same day it was brushed off.. I was told I had to set another appointment that would be a week later.. when I took my car back at the time they opened at 8:30amI was told they have other customers to attend to and they would get back to me after lunch hours .. Im A mobile *************** I need my car to conduct business and provide a service to my clients.. and I have lost 6 hours of work due to Tri State Automotive.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.