Reviews

Review Details

• Review fromSusan C

  Date: 04/22/2024

  1 star
  Horrible customer service, rude, unprofessional, talks over you, tells you you ordered the wrong part like you don't know what part you ordered. And then charges you to return it. Run away from spa. Daddy. There are many other companies who know how to treat their customers well and courteously and know the meaning of customer service.

• Review fromPhilip W

  Date: 09/01/2023

  1 star
  Horrible service and shipping. Order was sent back to sender, no notification given. Called after a week of not seeing or hearing anything and the lady who answered the phone was very rude right off and just got worse as I tried to explain what I ordered and that I have not received or heard anything about it since I placed the order. She kept cutting me off and refused to let me talk to her manager. She told me that they will give me a call 4 days later due to a holiday weekend. It's 12:30 on a Friday so I get it, your company is off for the holiday, nice. What's not "nice" is the way the lady on the phones handled it. Basically told me to F off because they are going on a holiday weekend and didnt have time to deal with the issue. Very rude while answering the phone. This is before I ever even said hello!!! I highly do not suggest dealing with this business. Very unprofessional when speaking over the phone and they did not keep any kind of correspondence with the customer. Note for the Spa-Daddy:You should probably fire the lady answering your phones. I see this is a reoccurring issue with multiple people. Glad I'm not the only one.

  SpaDaddy.com

  Date: 09/06/2023

  We received the call from this customer at 3:52 PM ET on September 1 after the carriers that we use had already picked up for the day. The issue was (as was attempted to be explained to him by our CSR Manager as she was trying to pull up the information about the order/shipment) that his package was sent out via the **** on 8/24. This was the same day the order was placed with us on our site. A tracking email was sent to the email address that the customer supplied on that same day and the package was addressed with the address that was entered on the order that was placed.The customer apparently did not read our site shipping information that states that we use the **** and *** for shipping (**************************************), nor was there any response to the tracking email that was sent on August 24th. Usually when customers know that their local PO will not deliver to their physical address, they will notify us of this problem when they receive the tracking email and we will get a new shipment sent out to them to a deliverable address that they supply. Or, to avoid this issue entirely, they place a note that on their original order and give us an address (almost always a PO Box, but sometimes another physical address) that the **** will deliver to. There were no such notes on this order.The address that we were supplied turned out to not be a valid **** deliverable address, but we did not know this until the customer contacted us on the 1st as we are not able to monitor every step of tracking for all of the orders that we ship out. The customer would have known on the day of the shipment from the tracking email that was sent to them on the day of the shipment. As previously stated, this has happened in the past and usually we get the package back and have it re-sent to another address that is supplied by the customer that the **** does delivery to without any of the drama. Most of what is stated in this complaint is less than factual. And the biggest omissions would be the actual demeanor of the customer when they called and the fact that a full refund was issued to the customer during the phone conversation once our CSR manager found out that the package was being returned to us.