Reviews
This profile includes reviews for University Islamic Financial Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
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Review fromRajaa S
Date: 08/13/2024
1 starPoor communication and lack of honesty in dealing, they didnt explain all the fees that associated with there loan, never help customers, very slow in processing and increased the interested rate 1 week before closing that didnt give an option to swap to another lenderReview fromArsalan K
Date: 06/09/2024
1 starVery pathetic customer service. Unreliable and untrustworthy in commitments to close a deal. I would give them zero star. Our Closing was delayed a week (29th April to 3rd May) due to ********************* (loan officer) *************** He did not lock the rate, share the closing disclosures, obtained the *** quote in a timely manner which led to delays and landed us near losing the deal. Our seller was kind enough to extend the closing date multiple times but the ****** was not able to meet his commitments. Any escalations to UIF main office, *************************** or ************************* did not help to meet the initially set or extended timelines as all referred and relied to *********************. Our closing attorney, real estate agent and seller sides people were all ****** of at UIF and would not recommend UIF to anyone in future. You want to know what my family had to go through? We had to vacate our rental unit by end of the month and stay in hour friends house with our little 15 months girl. Our Uhual was parked in front of seller's house, not allowed to unload for 5 days untill the closing. Fear of losing the deal being homeless haunted me and my family at nights. And yes we were looking for "shariah compliant mortgages" but did we sign up for this mental stress journey with UIF? You must at least explore other mortgage options: **** Housing, ******, Guidance, Mubarak Mortgage, Lariba, etc.Review fromAhmar Q
Date: 05/06/2024
1 starUIF customer support service is one of the worst and every person you speak with is rude and not at all helpful. I am surprised BBB has not noticed this and have give them A plus ratings. The approx. wait time is always longer the person answering phone is not knowledgeable and when request a call back from supervisor I get refused a call back. UIF has transferred the loan management to Midwest ************* Services and they do not respond. BBB should take this into account and please remove their A + ratings immediately. I have other friends who have same problems however no one make time to write or complain since they know nothing ever get done and the reason we are stuck with them is since there are very few options available in Islamic Financing.Review fromMichelle H
Date: 01/11/2024
1 star*****Beware of UIF******UIF, recently left me disappointed, disheartened, emotional hurt and frustrated with their unprofessionalism and lack of integrity. I submitted an offer for a property after receiving the pre-approval from 'MK' the area manager of UIF, I believed I was in safe hands. However, my optimism quickly turned into despair as I encountered numerous issues.After signing the contract and receiving consent submitted on a property from 'MK', I was taken aback when he informed me, days later, that the loan couldn't be funded. It turned out that 'MK' had made a grave error, according to his 'underwriter' they couldn't fund the loan. All these calculations were being reviewed after the contract was signed. This mistake left me with three options: find a co-buyer (which was unfeasible), increase the down payment by $30,000 (despite already paying a substantial amount), or search for a cheaper home altogether. The situation left me feeling immense pressure as I tried to recover my lost appraisal fee of $600 and $4300 of ******* money.Adding to my financial loss, 'MK' nonchalantly mentioned my new approval amount was cut to $255,000 without offering any explanation or further assistance on how I could recover the ******* money. Since that conversation, 'MK' has vanished. Needless to say, I feel utterly deceived by UIF and strongly advise others to steer clear of their services.It is crucial to note that not only did UIF fail to deliver on their promises, but they also charged higher interest rates compared to traditional banks. Despite marketing themselves differently as 'Islamic' the reality is that their interest rates are not competitive, as they exceed those offered by banks by at least **** percent. This misleading information further adds to the disappointment and frustration I have experienced with this company.********STAY AWAY**************
University Islamic Financial Corporation
Date: 02/13/2024
We sincerely apologize for any concerns expressed in your review. While we respect our customers' privacy and discretion in disclosing information, we are unable to provide full details publicly due to privacy considerations. Additionally, in situations where certain information cannot be verified, financial institutions reserve the right to decline home financing applications.At UIF, we are committed to facilitating successful transactions and maintaining the trust of our customers. With over 15 years of experience, we have assisted numerous satisfied clients in achieving their homeownership goals. We regret that we were unable to assist you in this instance.Our management team has been actively engaged in resolving the matter with you. However, without sufficient documentation, our ability to address certain issues may be limited.We appreciate your understanding and remain committed to providing exceptional service to all our clients.Sincerely,Review fromEric J
Date: 01/28/2023
1 starUIF is awful to work with. ************************** simply failed to communicate even the simplest items and would never answer a question when asked. Literally never. Like a bad politician. Beyond the communication issues, they wavered on multiple items in transaction and didnt seem to know what they were doing. It was a terrible experience.University Islamic Financial Corporation
Date: 02/07/2023
Our Managers are working with the Realtor and all other parties involved to resolve this situation. We hope that all parties will be satisfied with the resolution.
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