Business ProfileforCR Motors of Adrian, Inc.

I worked with *****, who was wonderful. However, *********************** is who we worked with for the financing. We purchased the warranty because she told us that if we didnt use it, at the end of the loan term it would be returned to us. I checked into this with ***** and they said that wasnt true. So we cancelled it and were supposed to get $3,000 back. This was in September 2023. In January I called because this was never credited back to our loan. I was frustrated and even apologized for being frustrated to ******. She kept threatening me that I wouldnt get very far with her. So, I apologized, explained I was frustrated that we were told wrong. She proceeded to tell me that they sell vehicles all over the country and she wasnt wrong about the warranty. She also asked me if I even understood how interest works. I explained that I did (Im a former commercial credit loan analyst) and I explained to her that it wasnt about the interest, but about constantly having to follow up. She said she would request a new check to be mailed by *****. Its now almost March and still nothing. So, I called Mopar myself. They said she never reported the check lost and never requested a new one. So, she clearly made good on her promise that I wasnt going to get anywhere with her. Im at a loss as its been six months without results. I dont know if I need to reach out to an attorney, but I supposed I will have to weigh that option. ***** said they cant send me the check to send me bank, it has to go to CR of Adrian.

I reviewed this account and realized that the check was sent to Ally and unfortunately returned to us but was never sent back out to the correct address. I apologize for this oversight and lack of communication. I sent the ******** to Ally to via ACH, which I have included a copy of. This should reconcile with Ally tomorrow. Effective Date Other ACH AB ACH Daily Record Report 02/26/2024 (*********) $0.00 02/26/2024 02/27/2024 Misc From Dealer: Confirm Payment Your request has been successfully processed. Transaction Type VIN Appl Nbr Amount Description Cancel Aftermarket Products ***************** ********* ******** *** ****** CANCEL.