We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Map Publisher

Historic Map Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Map Publisher.

Complaints

This profile includes complaints for Historic Map Works's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Historic Map Works has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/05/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a large map for my husband for Christmas. I screenshot my order confirmation on the website once my payment went through which stated I should be receiving an email confirmation with my tracking number. It said I could also resort to their website for tracking. There was no available page for me to track my order and my multiple emails went unanswered. I messaged the owner on ******** multiple times asking about the status of my order but was ignored. She read one message but still didn't respond. I finally got a response once I threaded to make a report to BBB and order a charge back. Her response was absent of any apology or explanation. I'm really disappointed as I wanted to support small business, especially one with such a cool concept.

      Business Response

      Date: 12/08/2024

      We are sorry to hear that Ms. ******** was disappointed with her order that was placed 11/21.
      We are a custom print shop and clearly state during the ordering process as well as final screen of the shopping cart: Shipping Notice -Please expect up to 4 weeks for our restoration artists and print specialists to complete your order. We thank you for your understanding. Your order will be completed in the order it was received.
      She apparently tried to reach out through ********, rather than the many Contact Us email and phone number notes throughout the website, and we only recently noticed it. The ******** page is more for our customer base to interact with each other, we do not have a ******** marketplace.
      Of course we will honor her request for a refund, and wish her well this busy holiday season.

    • Initial Complaint

      Date:03/16/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 4, 2023 I order a map from historicmapworks.com. They immediately credited my online payment for the purchase of the map. However, in the eleven days since I placed my order with them, I have not received any information from them acknowledging my purchase of the map or whether the order has been processed. They have no phone number where I can contact them. Further, I have tried numerous times to log into their site only to be told that my password does not work, and when given a redirect to an online link to a password update, I end up with a dead link--it goes nowhere. I would like the map that I have ordered to be shipped to me, but if they cannot fulfil this order in a timely manner, then I would like a refund.

      Business Response

      Date: 03/17/2023

      *******, we are so sorry for the issues you had with our system last week.    We had an unexpected Maintenance issue last week at the time of your order, 3/8 10:50 am MST, and had to reboot a part of our website.   Apparently your order was not completed during this period.    We are so glad you brought this to our attention! 

      We have created your order, #*****, and will be processing it.     Your research print will be shipped today, as we ship those immediately;   the Fine Art ***** is with our Restoration artists and should be shipping next week.         

      Here is a link to track how it is proceeding through ********* Production process .... ************************************************************************************

       

      Again, we are so sorry that your order was not processed correctly.

       

    • Initial Complaint

      Date:12/11/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 

      Regards,

      ***********************

      Business Response

      Date: 12/12/2022

      *****,

      It appears our digital downloads are not working currently ... we are so sorry for this inconvenience (we completed major server upgrades 11/15 and need to repair this)... I have already refunded your credit card. 

      I am sorry for the delay in getting this to you.   I have been catching any digital download orders each day, and refunding right away.   I never saw yours ... and in reviewing our past emails, never saw any from you either from this email.   Weird.   So sorry,  I am glad we received a note from the BBB letting us know, so we could rectify it for you.
       

      Again, we are so sorry for this inconvenience ... 

    Historic Map Works is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.