ComplaintsforGlen Rohan, Inc.
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Complaint Details
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Initial Complaint
09/11/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
I booked this hotel for our 10-year anniversary but unfortunately needed to cancel as I am pregnant and in the hospital as my water broke 9 weeks early. Despite ample notification (24 days) the hotel refuses to refund my stay despite these extraordinary circumstances. Is there anything you can do to assist? Greatly appreciated in advance!Customer response
09/22/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
The hotel issued a full refund after they were able to rebook the room. I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.