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Complaint Details
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Initial Complaint
11/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made an appt with the service at Emerson Toyota for Thursday. Dropped my vehicle off the day before. Never heard anything from them until I called the following Tuesday and they had not even looked at my vehicle yet. When the appt was made full details were given about problem and truck. Also we had been there before and bought a vehicle. They said they would me back with details never called I finally called then the next week and they said it would be done a couple days. Nothing was ever explained of what they were doing. When ifinally picked my truck up the bill was for $1100 stating 6hrs labor to change a wire. This seems in excess. No explanation was given.
Business response
12/02/2023
Service manager reached out and explained the billing along with charges. The billing was already discounted by 4-5 hours of diagnostic time.Initial Complaint
04/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
on 4/20 my car was seen at emerson to fix a door. I made an appointment to fix it and when I picked up the car Emerson Toyota told me it was a latch facing the wrong way, that they fixed. I paid 70$ for the fix. Then on 4/21 the car door did the same thing. I bought it to go get fixed again on 4/21 @ 2 pm and I was told they couldn't fix it. When I asked for a refund from 4/20, they told me that it was a fee for diagnosis not repairs and that i cant get it refunded.If it was for diagnosis, then why did they fix it?Business response
04/24/2023
Customer was aware that the door that was not working was and is heavily damaged and that the fix was a temporary fix but they needed to go to a body shop- Regardless we are refunding the $70 to the customer.Initial Complaint
10/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I asked to get a diagnostic on my truck for the four-wheel-drive to figure out why its not engaging, after that supposedly had been completed I asked for a brief description of what they did, they said its on the paperwork. I read the paperwork all it said was transfer case actuator tampered with replace actuator on transfer case. After reading that I called a mechanic friend he said ask for more information on what they did to come to that conclusion. Went back inside asked to speak to the technician that worked on my vehicle to find out what they did they searched around for 10 minutes or so came back and said no ones available I said well I need to know what you guys did because reading the description there is none. So then we converse back-and-forth then they started making up answers I said from what youre telling me it sounds like you have a bunch of monkeys that dont know what theyre doing back there but I wouldnt know because you cant tell me what you did on my vehicle and I just paid $140. The guy then said you need to leave I walked out and then walked into the maintenance day asked politely if I could speak to whoever done the work on my truck. the head technician came in said you need to leave Im not telling you anything you dont need to know what we did and kicked me out of the shop. He chased me into the parking lot and was putting his hands on his hips and pushing his chest out while trying to stand over me where I am only 5 foot seven and he was over 6 foot and weighed at least as much of three of me. Very disappointed but this is not the first time that this technician has done the same thing last time he had a lot more words and actually walked out to my truck and started speaking to me very disrespectfully. Would like an apology from the owner and a full refund plus compensation for the hassle and the disrespect from all persons involved. I have also given them 3 weeks to resolved.?called several times and nothing.Customer response
11/10/2022
I have not heard from the business in response to my complaint, No phone call or email from them. Only thing I have received from them was something saying my service is over due.Business response
11/16/2022
Customer was asked to refrain from yelling at a service advisor after not liking the explanation of the diagnostic charge. When he would not stop he was asked to leave, prior to leaving he attempted to go into the service bay to continue his belittling of an employee. There has been a refund issued to the customer for the diagnostic charge.Customer response
11/17/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Though I do not agree with what they said happened because it is not the truth, I did not bully anyone and I was not yelling. Their head technician on the other hand was bullying. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
********************Initial Complaint
10/15/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I was looking for a white car with real leather seats. I went to H32383430303*33303030H in Auburn. I tried out a car that wasn&#**;t what I wanted. It had fake leather which I didn&#**;t like. The H3432343*37**3*333431Hman, ***********************, said that a white car with black leather seats was coming in on October 8th. I was given papers to take home. When I got home, one paper said a white car had black Softex interior. On the second page, it said Sport-Softex-trimmed front seats with fabric seat inserts. I saw a car&#**;s interior at the dealership and the seats & inside was very cheap looking not like real leather. So I went looking for another car, and I found a white one with real leather seats and liked it and bought it. I&#**;ve been trying to call the manager called Nick * times & have been unable to talk to him. I&#**;ve talked once with the ***********************.Business response
11/02/2021
We have reached out to ************** offering a refund of her deposit- The vehicle was ordered to her specifications due to short supply and vehicles taking loner then expected she found a vehicle that was more to her liking. She has no email address on file and only a home phone number to be reached at. We will try and use the information we have on file to refund her deposit but more then likely will need the card present to refund the deposit.
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