Business ProfileforHome and Office Movers

I strongly advise against hiring Home and Office for any moves. The company breached their contract and the staff are rude, purile and make false accusations. The facts are as follows: 1. I agreed to a quote of approximately USD 1700 for a move of eight pieces from a warehouse cross country (i.e., approximately 300 miles according to Eagle Moving Group). I need the move to be a direct delivery because I was leaving the country on a certain date. The quote was explicitly for direct delivery. 2. I agreed to have a direct delivery only for the items where the pickup window is December 29 and December 30, 2022. 3. Home and Office were hired by Eagle Moving Group Inc to make a direct delivery of the items on December 29/December 30, 2022 where pick up and delivery were on the same date. 4. Home and Office failed to pick up the items on the original dates and I was requested by Eagle Moving Group Inc whether December 31, 2022 was an ok date for pickup. 5. Home and Office again failed to pick up the items on December 31, 2022. 6. Eagle Moving Group Inc then told me the pick up would be January 05, 2022 and that is the earliest for Home and Office. Home and Office already breached the contract (i.e., promise to perform) and their delay in the pick up caused me to incur multiple storage fines of USD 258.72. When I spoke to Danielle and asked politely for a reimbursement of the amount of USD 172.48 over the phone, she was blunt, coarse and lacking any professionalism and said "no we are not paying for that." She acted as if it was my responsability that she failed to pick it up. 7. On January 05, 2022, they picked up the items and told me that it would not be a direct delivery. Rather, my delivery would be January 06 or January 07, 2023. 8. At mid-day January 07, 2023, the manager, driver and the rest of the team at Home and Office do not answer my number even though this was the day of the delivery. I finally got through to Danielle and I was told that I would receive the invoice on January 07, 2023. 9. As of this moment, there is no date confirmation on when my delivery will occur only that Danielle the manager "thinks" the delivery will be made this week. The manager Danielle is extremely rude when I explained about the multiple breaches of our agreement and that I will be leaving the country so I need certainty about the delivery. Danielle made inflammatory and false accusations, including making statements that Eagle Moving Group Inc's employees made insults stating that I have "plenty of time in the world" and that calling to check the status of my order constitutes harassment and making employees feel unsafe. 10. On two occasions, Danielle and another employee tried to get me to pay two amounts which were not what we agreed, first Danielle stating on January 07, 2022 that my balance was approximately USD 2,100 (I already paid over USD 700) and Nicole stating on January 08, 2022 that I had a remaining balance of over USD 100. 11. I believe that the bill of lading and terms of Home and Office were intentionally drafted to manipulate and allow Home and Office an out when it comes to pick ups and delivery dates. Whatever is said in the billing of lading does not matter because I never agreed to the terms and there were multiple promises for performance which negate whatever is in the bill of lading, not supplement. 12. As of today, I have no confirmation on a delivery date. I want my items to be delivered as I am flying to Europe on Friday and I want a reimbursement for the storage fees incurred as a result of Home and Office not performing as agreed. As the amount I paid for was only for direct delivery, and its been nearly two weeks without pick up or delivery as agreed, I was a reduction in the fees as well.