Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I made a purchase at this company's website. I purchased, or thought I was going to purchase pipe/temp clamps for my HVAC gauges. Made purchase and paid for expedited shipping. During this process or on the website page where purchase was made, it says no where part is not in stock, might have to special order. So I made my purchase thinking item was in stock. After purchase was made I get email 15 minutes later saying part will have to be ordered and won't ship from factory until 26th of May. Instead of stating that they didn't have part in stock and allowing me the choice to seek out someone else for purchase, they take my money and have to wait 7 business days to get a credit back for purchase. They are misleading customers and taking away option to purchase elsewhere since they have my money tied up. Shady business practice and others need to be aware of how they operate.
Business response
05/16/2023
Our stock was recently depleted for the item ordered. Our website did not indicate item was in stock. The customer was not charged for the order. There is no refund to process because we did not ever obtain the customer's funds. We attempted to discuss expediting his item once restocked and also offer alternative items; however, the customer was rude and combative.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.