Business ProfileforDavid E. Eisenberg, M.D., P.C.

My husband and I had eye exams on Jan 10th 2022. We decided to purchase glasses from the Optometrists office. We were brought to a back room where the lighting was not very good and told here are the ones that we could choose from. They were very limited, so I asked about another section that was under lock and key. The girl went and got the key, and we chose a pair each from that section. We went into the office on Friday Jan 21st and picked up our glasses, they were handed off to us at the reception desk and we were forced to try them on in the reception area with no assistance. There were no mirrors to look to see if we liked them on and how they fit, no assistance to see if we could read out of them nothing. We took the glasses home to do our own assessment because we couldn't really tell in the office it was very dingy with old overhead lighting. We decided we did not like them and wanted to return the glasses. When I called on Monday Jan 24th I spoke to the receptionist (who also fitted us for the glasses and handed them off to us at pick up) to let her know we wanted to bring them back. At that point she told us there were "ABSOLUTELY" no returns, that we could not return the glasses. I was told the office manager would be in on Tuesday Jan 25th I went to the office to speak to Angela in person and she was out, and I could not return them. They now have our glasses and our money. I had to wait for the office manager to return my call today to see what could be done. She also informed me that they have a no "cancelation" policy, I said this is not canceling the order we don't like the glasses, we want to return them. She (Angela) informed me that yeah we have a no "return" policy. I told her we never saw, and no one ever told us or pointed out to us that there was a "no return policy". Angela stated it is on the wall in the backroom where the eyeglasses are kept. I want to be refunded the $533.25 that we spent to purchase glasses we cannot wear or use.