Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car dealer when I toured vehicles said two cars had the major feature I was looking for adaptive cruise control. It turns out the car selected does not actually have that it just has lane keeping assist. When I picked up the car the manager on duty said there was nothing he could do because it was already registered to me. The car is not what we need but they gave me no choice. The worst part is I have the budget to afford the trim level that does have the right features but the sales guy did not bother to know what cars had what features. He also said this trim level had heated seats when I go to pick it up, no heated seats either. Total bait and switch.

  Customer Answer

  Date: 07/07/2025

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 07/14/2025

  Customer wanted a specific feature on the vehicle purchase and after agreeing to the price it was not available on the model she bought.
  We offered to trade out of it and move into a model that has this feature, and will still do, but it a considerable increase in price.

  Customer Answer

  Date: 07/15/2025

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  The manager on duty when i picked it up said it wss not possible to switch because they already registered the car to me. He also was like oh you had a limited budget and laughed. Which again was not true, the agent lied to us about the features of the car, and yall laughed at us and never called me when you said you would to offer to resolve it no one offered to price it or resolve it. We had a budget of 600 or less we are paying 515 or something. There was room and the other car we were considering upon online research does have those features we asked for when we asked for what the differences were when we got the quotes the sales agent said " one is bigger and has a tail gate lift the rest is the same" so we chose the one we liked the look of best. That *** a lie no one told us the truth and the business has never reached out did not offer to make it right and still has not made a meaningful effort to make it right. *** if it is more expensive and said so and the manager told me to just enjoy my new car cause it was already registered to me so there was nothing they could do. Price out options that have the correct features offer a real apology for lying and let's resolve this. Businesses who sell cars need to be honest 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Lexi

   

   

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ADD TIRE AND WHEEL PROTECTION TO MY NEW HYUNDAI *************************

• Initial Complaint

  Date:12/20/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested to be removed from this businesses email list several times and I am never removed. I have replied unsubscribe, clicked unsubscribe, and now blocked their email but there are several accounts. I have never been to this dealership and live several states away.

  Business Response

  Date: 12/24/2024

  We have reached out to this Customer and we are working with her to resolve her complaint.

  Customer Answer

  Date: 01/02/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. Despite still seeing emails from this business as of 12/20 -- after repeatedly requesting to be removed -- I see that they replied to the complaint on 12/24. I understand that by choosing to accept the business response that my complaint will be closed as resolved, however, if I continue to see emails from this business I will file another claim immediately.
  
  Regards,
  
  ******* ********

• Initial Complaint

  Date:10/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 11th, 2024, I purchased a 2016 ***** CRV for $20,000 from McGovern Dealership in **********, **. The dealership promised a detailed cleaning of the car, but when I went to pick it up on September 21st, the car was dirty and smelled bad. The manager, ****, claimed the cleaning service didnt do its job properly but allowed me to take the car, promising to clean it later.On September 24th, I had the car inspected at MIDAS, where they found several mechanical issues, including squeaky brakes, engine leaks, and a need for brake fluid replacement. I informed ****, who agreed to fix these problems but said he needed approval from management. He provided a loaner car in the meantime.**** later confirmed via text that the dealership would fix the leaks, change the brake fluid, and clean the car. On October 2nd, I picked up the **** but there were no receipts, and the brakes were still squeaking. On October 4th, MIDAS rechecked the car and confirmed that none of the promised repairs were done.Frustrated, I tried contacting ****, but he avoided my calls. Despite multiple follow-ups, the dealership has refused to fix the issues or refund my money.

  Customer Answer

  Date: 10/19/2024

  I have not heard from the business in response to my complaint.

  Business Response

  Date: 10/21/2024

  We offered to buy the vehicle back.
  
  Best regards, 

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****** *****

   

   

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a car (Kia ********* 2020) from Mcgovern hyundai RT93 store on 05/15/2023. they only made the car available on 05/23/2023. On the same day we took the car, it had defects on the panel, many lights suddenly came on. we soon notified Mcgovern Hyundai RT93 of the problems. Within a period of 48 hours the car manifested more problems that made it impossible to leave the place, we called a tow truck that took it to our house. Mcgovern hyundai RT93 took the car to be repaired on 05/25/2023. they returned the car on 05/26/203 saying it was fixed. on 05/27/2023 the car had problems again and even worse when it suddenly turned off while in motion, making it very difficult to turn the steering wheel to put the car on the side of the road it was a terrible moment because my whole family was in the car, my three children and I being pregnant.they picked up the car again on 05/30/2023 to fix it and returned on 06/16/2023 saying it was fixed. when we tried to start the car it would not start. again they went back and changed the battery. We no longer accept to continue with the car after so many problems, we went to McGovern Hyundai Rt93 and talked to "***************************" and they said that the car was in perfect condition, despite two dashboard lights being on. he was rude and turned his back as we inquired about returning the car. We returned home, during which time the car had not been inspected. On 06/20/2023 I took the car for inspection and it failed. after leaving the inspection the car failed once again shutting down completely putting my life at risk. After several negotiation attempts, I don't have a response from the dealership. The lack of a car is causing financial losses because I depend on it to work.

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been affected by McGovern H31313936383332**31**H skirting the borders of business ethics.. We bought a Certified Used Car from McGovern H31313936383332**31**H on Jan.26, picking it up on Jan.28. We viewed the car on a gloomy Jan.20, with snow falling, and then on Jan.28 at dusk. On the first sunny day at home (Jan.29) we discovered collision damage to the rear end, with poorly done repairs [including several layers of paint overspray, lift gate ***** and not opening completely, improperly aligned panel fittings on interior of lift gate, and glued-on badges]. We phoned McGoverns Used Car Sales Manager *************************** and told him about this undisclosed body damage. We asked for a Buyback so that we could purchase a car without body damage. ******************** was abrupt: Its a used car, what do you expect!, and The registration and title have already been issued; its too late! You are now the owner of this car, and I CANT HELP YOU ANYMORE WITH THIS CAR! as he slammed down the phone. The statement from ******************** that was the most untrue was We were unaware of the damage. H31313936383332**31**H advertises proudly that on all H31313936383332**31**H-Certified Used Cars they perform a 150-Point Inspection. That inspection would have revealed the body damage described above with Inspection Points #***********************, and #**.[Another issue that should have been picked up on the 150-point inspection (#**) is that the headlight wand has a faulty connection; the Auto selection is non-functional, and setting it to Auto will NOT lead to headlights turning on at dusk.]An issue that is much worse than unethical: On Jan.20, when we paid a $1,000 deposit, *********************, Finance Manager, asked us to sign the Odometer Disclosure Statement, which stated mileage of ******. We did not go outside to check the accuracy before signing, but you can see that the photo of the odometer taken that snowy Jan.20 shows ******. McGovern H31313936383332**31**H has not followed ethical business standards. We want a Buyback.

  Business Response

  Date: 03/13/2023

  We have contacted **** and have asked him to bring the vehicle in so he can sit and resolve all the issues with the General manger. It appears to be a service issue. Today I will reach out to him to handle this matter swiftly.

  Customer Answer

  Date: 03/22/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   We have attached 2 documents:  1) A copy of our BBB complaint and our longer Attorney General complaint, which we emailed to McGovern AT THEIR REQUEST.  2) McGovern's reply to BBB, stating that "this appears to be a service issue" [which it definitely is NOT - it is an undisclosed damage issue] and "Today I will reach out to him to solve this matter swiftly" - which he did NOT.  We have heard nothing from McGovern since we sent the copies of our complaint.  We are dismayed that a manager would say so boldly things that are so NOT accurate.

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 07/12/2022 I purchased and financed a 2017 ***** From McGovern Hyundai in ********** ** for $34,277.81. The passenger wheel rear wheel was damaged and I was told by ****************** rep that if I purchased Tri-Pac coverage (Tire and wheel warranty) I would be able to get it fixed. The Tri-Pac coverage cost $1,495.00 and was added to financed loan with TD Auto Finance. After I tried to get the wheel fixed, I was advised that the warranty does not cover Crome wheels. I cancelled the Tri-Pac warranty on 09/23/2022. On 09/22/2022 I refinanced my loan from TD Auto Finance to ******* ********************* ***** advised me that a check was cut out to TD Auto to be applied to the loan. I have contacted Both banks and they have received no check. I ask to have a check made out to me. I'm getting the run around. I call the ****************** and no one picks up. Each person I talk to is giving me different answers. ***** told me if they track the check and its not cashed I would be able to get a check made out to me. I talked to a salesman ****** who advised me that a check can not be made out to me I told him that contradicted what the finance department told me. No one seems to know what's going on. The Sri-Pac agreement number is **********. Vehicle Vin is *****************.

  Customer Answer

  Date: 11/11/2022

  I have not heard from the business in response to my complaint.