Customer ReviewsforMonster Worldwide, Inc.

Dishonest with people about tactics for selling personal information. I applied to ONE JOB via website and 4 months later I am still getting at least 7 to 8 calls and 3 texts a day from recruiting agencies when I opted to not have my contact information available, only to realize u have to manually opt out of allowing ur company to sell applicants information ** it automatically defaults to giving permission and the setting to turn it off was found in the deepest darkest hole of my account. Shameful. I have literally been nonstop harassed since applying to a job through that site

I listed my resume on Monster and was immediately inundated with calls from unintelligible ****** recruiters. The offers were for positions only scantily related to my work experience, often having taken a single keyword from my resume and compared it to a job description. Many of the positions I was called/emailed/texted about didn't relate at ALL to my experience. I listed my resume on several other employment search websites and had no similar issues. I tested this by creating a ****** voice number and only listing it on monster after removing my actual phone number from the same site. All of the nuisance calls now came through the ****** voice number. I first marked my monster profile as inactive or not looking, and then I made my information private. I then deleted my account with **********************. Over a year later, I am still receiving calls from NEW recruiters for positions I have repeatedly denied any interest in. I recommend never putting your information on Monster and using other tools or websites in your job searches.

Monster has reviewed its database and can confirm that the referenced account has been deleted from our system.  Unfortunately, it is likely that recruiters saved the contact information from the resume before the account was made private and eventually deleted. We are sorry for the inconvenience that you have experienced.

Awful customer service. Reached out for help for nearly a month w/ our account and got no responses. Ignoring emails and calls from good paying customers is just dirty.

We have reviewed the account to determine if Monster has not responded in a timely manner to the customers calls or emails. Unfortunately, the customers sales rep left Monster in mid-June 2022, and we believe that some of the customers messages may have ended up on unattended phone and email accounts. We know that our business relationship with this customer was positive up to that point as an email that was sent to the sales rep on 6/15/2022 stated that the rep had been great and that the customer appreciated his support. ******************** apologizes for any delay in responding to the customer due to the sales rep leaving our company. When the customer directed an email to ******************** **************** on 7/14/2022, the email was immediately forwarded to the ex-sales reps ******* who responded to the customer one day later. ******************** will work to ensure timely responses moving forward.

Posted my resume on here and started getting scam job offers as well as people "returning" calls suppusedly from my number saying someone had left them messages about fraudulent purchases on their accounts. So not only did no legitimate job leads come from here. Scammers are now spoofing my number to scam people with. Never had that problem before posting my resume with this website/ app.

Monster has reviewed its system and can find no account or resume under the name or email address provided by the reviewer. Monster also reviewed customer service records and can find no instance of ever being contacted by the reviewer.

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Unfortunately, Monster does not understand this review. Please clarify the issues being presented. Thank you.

If I could leave 0 stars I would. PLEASE *** FROM MONSTER.COM!!! The company is losing the job search platform market against Indeed and ************ and that's why they lock people into one year contracts while other companies do month to month. My company signed a one year contract with Monster on March 12, 2021 and it has been the absolute worst. We put a job post up and no one applied. We spoke to our sales rep and he said let him look into it. He never called us back. A few days later we call him back and he said he is still looking into it, give him a few more days. We call him back a week later (still no one applied to our job post) and he said Monster is having a company-wide glitch all over the world making candidates unable to apply to a job post. He said give him two weeks while Monster try to resolve this issue. Two weeks go by and our sale rep did not call us back. Now a month has past and Monster charged our business account for a month service. We reach out to our sales rep for weeks and he kept dodging our calls. We called him from a different number and he answered and told us the glitch has not been fixed, give him another two weeks. Since signing the contract on March 12, the sales agent has been telling me Monster has a glitch and it is still being worked on. Now it has been two months (Monster still charged my account every month) and I still do not have a working product according to Monster customer service and my sales rep. We tried again to get in touch with our sales rep to see how to get out of the contract and once again he was dodging our calls. We left a Facebook complaint about the service and our sales rep. Monster responded by sending the same nonresponsive sales rep to try to resolve our issue. We ask the sales rep to get out of our contract since Monster could not provide us a working product and he said he cannot do that since we signed a one year contract. He apologized for the inconvenience and stated he would be willing to start our yearly service contract over on the day the glitch gets resolved, but we still have to continue to pay until that day. We asked him to escalate this to his boss and he said he would. We called him back a week later and once again he didn't answer or called us back. We called customer service and they provided us with his supervisor phone number and just like our sales rep he hasn't answered or called us back. At this point, we just want out of our contract and Monster can keep the two months (about to be three) of free payments they received. "

Monster customer service has been in contact with the customer and explained that the agreement that the customer signed did not include an "out clause" or right to terminate for convenience. The customer was adamant that Monster cancel his contract. Monster escalated the complaint to management who contacted the customer. Monster then offered a fresh start to the customer with full inventory restored going forward from a new start date. The customer declined the offer. As the customer was given demos of the services and had a trial period to use the services before starting their contract, Monster believes it provided reasonable guidance to the customer on how to use the services. As there are no performance guarantees in the customer's contract, Monster will not cancel the contract due to dissatisfaction with the services.