ComplaintsforMonster Worldwide, Inc.

• Initial Complaint

  03/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Last year I tagged my account to indicate that I was no longer in the job market and that I wanted account to be tagged as inactive. I completed the action my closing my account. The problem is that I am still being contacted by recruiters daily. Attempts at contacting Monster.com have been in vain. I cannot log on to my old account. Attempts at recovering a password proved fruitless, and there appears to be no customer service contact that I can access. I simply want my personal information to no longer be accessible to recruiters.

  

  Business response

  03/29/2024

  Monster has reviewed its database for any records regarding the complainant.  We found a **************** case from 8/15/2023 where the Complainant inquired about updating the email address on his Monster account.  Our Service team provided the steps for him to do it himself.  No other contacts were made to Monster **************** by the Complainant before or after that date.  

  It appears that he eventually deleted his Monster account.  ******************** could find no records under his name, telephone number or email address. The persons contacting him now are probably using old information that they saved when he had an active public profile.

   

• Initial Complaint

  01/03/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  on July 18th I tried putting a free add for job at MONSTER.COM. They instructed me that the Ad is good for 72hrs. They asked for my credit card info even though it was a free advertisement. On the 20th of July I called them to cancel the add and spent 20 minutes on the phone with them because it was not a simple straight forward process to do that. I was told it should be cancelled and there would be no charges on my credit card. It took their word and never paid attention until I was looking at my credit card statement from November and a charge was posted from monster.com. I called my credit card company and they said there was charges of every month starting from July. When I called them in July that I didn't have any interest in keeping the add I had a feeling that they would charge me because they were making it difficult to cancel. And by the way I had a similar Ad with Zip Recruiter at the same time which they had no problem cancelling it. I don't Understand why would a company want your credit card info for a trial other that they want to charge you or think you are going to forget that you handed them your credit card info so they charge you.This is the customer service response when I signed up for the trial.************************* <**********************************************>Wed, Jul 19, 2023, 11:36?AM to me Hi *****, This is ******************* with Monsters e-commerce team. We wanted to contact you regarding the Monster trial youve signed up for and offer any assistance with the job ad(s) and resume search being utilized during the trial. If you have any questions or concerns at this time we would love to hear from you.Thank you for your time,-*********************** E-Commerce Sales Main: ************

  

  Business response

  01/09/2024

  Monster has reviewed the customers complaint regarding its subscription to Monster services and the claims made by the customer that they tried to cancel the subscription.  Monster has no record of the customer attempting to cancel the subscription until December, 2023.
  
  Monster **************** has gone through its call log from July of 2023, but was only able to find 3 calls that matched the 3 phone numbers we have for the customer.  One call on July 18th was to assist with completing the purchase. One call on July 20th was a bad connection and they called back.  The third call was a request for a password reset.  Monster found no evidence that the customer spoke with **************** on the 20th (or thereafter) for assistance in cancelling its account or the job posting. 
  
  The customer contacted ******************** in December 2023 requesting a refund of all charges on the account.  ******************** then cancelled the customers active subscription as of 12/20/23.  Although we have no record of the customer requesting cancellation until December, as a good faith gesture, Monster has also offered the customer a credit of one month of services, but has never heard back from the customer regarding the offer of a credit. 

   

  Customer response

  01/11/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Moeen

   

   

  

  Business response

  01/12/2024

  Monster has reviewed the customer's response, which seems to be limited to attaching a generic phone log without any detail.  Monster's records show that (i) the customer's first request for cancellation of its subscription was made and acted upon by Monster in December, 2023, and (ii) the customer still owes ******************** for the remainder of its subscription.  Monster's offer of a credit equal to one month of services is still available, but the customer must bring its account up to date for that offer to be implemented.

  Customer response

  01/18/2024

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Moeen

   

   

   

   

  I/18/2024

  This is the communications pasted under this message with ************ in regard to the trial. I didn't understand why they would require me to give them my credit card for a trial. In normal purchases the business would not confirm a purchase until the customer confirms the order. Maybe they were wanting to not cancel the trial and use the card for charges.

  I have never contacted them after signing up for the trail.  Never looked at their site after the trial.  this is the communication their agent sent me but I never responded back to them because i was never intending to continue after the trial.

   

  Regards

  Moeen

   

   Your Monster Trial
  
  
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  ************************;<**********************************************> Jul 19, 2023, 11:36?AM
  
  
  to me
  
  
  
  
  Hi *****,       
   
  This is ******************* with Monsters e-commerce team. We wanted to contact you regarding the Monster trial youve signed up for and offer any assistance with the job ad(s) and resume search being utilized during the trial. 
   
  If you have any questions or concerns at this time we would love to hear from you.
  
  Thank you for your time,
  
  -***
  
  *******************
  E-Commerce Sales
  Main: ************
  NOTICE:
  This message, and any attachments, contain(s) information that *** be confidential or protected by privilege from disclosure and is intended only for the individual or entity named above. No one else *** disclose, copy, distribute or use the contents of this message for any purpose. Its unauthorized use, dissemination or duplication is strictly prohibited and *** be unlawful. If you receive this message in error or you otherwise are not an authorized recipient, please immediately delete the message and any attachments and notify the sender.
  
  
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  monster

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Monster job desrch website is selling applicants information without consent. I applied on this site one time and they got all my information and sold it to third parties. I am getting endless calls, job offer scams just because this business has no ethic values. I demand that they stop selling my information and delete it all!

  

  Business response

  12/11/2023

  Monster could find no record of this person in its system based on the name and telephone number provided.  If an email address is available, Monster could also check its records based on that additional information.   

• Initial Complaint

  11/25/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I put an ad on monster to hire for two positions for my company. I signed up for a $299.00, per month plan, with help while setting up the account from a ********************** employee to assure I got what I was paying for. If you look at my profile on the site, it also states that I signed up for the $299.00, per month plan. My first charge from monster was for $539.24. I sent email complaining but they refused to make any adjustments. I immediately closed all my accounts with monster, this month again they charged my credit card $87.37. Two fraudulent charges. It's the old bate and switch with monster. This is truly a scam business, and I am surprised they are still in business.

  

  Business response

  11/28/2023

  Monster has reviewed your account and the charges made to your credit card.  Based on your emails to Monster, and the BBB complaint, you believed that you had signed up for the Monster + Pro plan for $299 per month.  In reality, you signed up for the Monster + Standard plan.  Monster + Standard is billed monthly based on chargeable actions the postings receive. The charges against your card are all valid under the Monster + Standard plan.

  Based on your misunderstanding of the product that was purchased,Monster has decided to offer you a settlement of a $299 payment and a refund of the remainder of the charges made to your card, totaling $337.61.  Please let us know if this would be acceptable.  Thank you.

  Customer response

  11/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  *****

  This is a pure lie by monster.com.  I sent BBB two documents, the first one is monster.com home page showing the $299 plan, the second is my profile sheet on monster.com with my company name ***** and the plan I chose, the $299.00 plan.  When setting up the plan, I had an employee of monster.com walk me through it, be assured I had chosen the right plan, $299,00, per month.

   

  

  Business response

  11/29/2023

  Monster will be refunding the $337.61 charged to the customer's card over the $299 monthly fee.  Monster considers this matter to be closed.

• Initial Complaint

  10/03/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I cannot access my monster account (used above email), as it requires uploading my resume (again). However, many scam /phishing attempts with my email and personal information (phone) have been made that seems to receive my PII specifically from this source. However, since I cannot seem to access /contact monster.com in a reasonable timeframe I cannot try to (again) change settings to close my account and scrub my PII from any and all of their sites and databases. Scared and stressed due to all these international "fake" jobs that take time away from finding legitimate work as well as knowing all of my PII! Additionally, I do not know and cannot track if my (older) resume or changes are made to my resume that prevent legitimate employers from considering me for roles due to excess submissions or misinformation that *** be placed about me. I'd like a customer review and to keep this private so my unique name is not posted, if possible!

  

  Business response

  10/04/2023

  Monster can confirm that this persons account and information have been deleted from the Monster database as requested.  

• Initial Complaint

  07/25/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I originally set up an account searching for jobs but was flooded with constant calls, texts and emails from alleged recruiters. Attempts at deactivating or changing contact settings were useless. I was so inundated with spam that I finally decided to delete my account. However, I am still receiving these communications from recruiters associated with monster as well as independent ones. They even cite that they found my resume on monster.com. I do not receive this kind of influx of unwanted junk mail from other job sites. I emailed them in May 2023 in an attempt to stop communications but only received instructions on how to change my settings and delete my account but I have still received calls, texts, and emails. I want my information completely removed and my account officially deleted so that i no longer receive these.

  

  Business response

  07/26/2023

  Monster has deleted the job seeker's account, which was still active, and has taken down the active resume on our site.  Unfortunately, we have no control over future actions taken by recruiters who may have copied the job seeker's information while the resume was still active.

  Customer response

  07/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  *************************

• Initial Complaint

  07/21/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The product and service have never been available as described, outlined, and promised since the commencement of services in November 2022. Through multiple follow up calls and discussions, the situation remains unresolved. There have been multiple communications since November 2022 - present pertaining the services and product that have never been provided as described. Communications have been made with *********************, ***************, and ***********************. There was acknowledgement of the services not as described with no resolution, however they have refused to cancel based.I have yet to receive a response which appears to be very typical from Monster reflective of the non-services that have been received to date. This issue requires urgent attention and is still pending a response from Monster. I have reached out continuously to you and your colleagues to no avail.To reiterate, the services have member worked. There has been constant and consistent communications pertaining this fact to you and your colleagues. It is a product that has been deficient and non-functioning according to the services that were promised. The lack of customer service, technical support, and functionality with these deficiencies have remained unaddress, unresolved, and unimportant to Monster. Despite numerous attempts at a resolution, I receive automatic spammed messages for payment demands only. The service has been unable to be used since the beginning. I have complained numerous times of this fact as well. The sent messages, were not sent to applicants in the system. Applicant views were inaccessible and messages were unavailable to be sent or received. Sourcing has been impossible. The functionality is not as was described and the service has been unusable. Access to the system was unavailable the first two months. This has been made clear since the onset of the service and thus has been unusable. Despite efforts to resolve the issues, they have continued to go unresolved .

  

  Business response

  07/28/2023

  Monster has been attempting to solve issues brought up by this customer consistently since the contract was signed, as shown in many of the email strings attached to the BBB complaint.  However, the customer has often been vague regarding the specific problems she has been experiencing.  Monster acknowledges that early on there were login/password issues, but the Monster Account Manager worked directly with the customer to solve those issues in late November 2022.  In an effort to improve communications, Monster changed Account Managers in March 2023, but the customer never responded to the new Account Managers emails or phone calls.

  The services have always been available to the customer, but she has not used most of them.  The customer searched the ******************** resume database from January through March 2023,but has only used 19 resume views out of a possible ****** and has not posted any of her 24 available job ads.  The Monster Account Manager offered to train the customer on how to use the products and services but received no reply. The Account Manager has also offered to exchange the products purchased by the customer for alternative ******************** products and has offered to extend the services for three additional months due to the issues that have come up, but that offer has been rejected.
  

  Monster has attempted to work with the customer in good faith and has offered a number of alternatives to move forward but has been rejected each time.  Monster contracts do not include a cancellation or termination for convenience clause, so Monster will continue to work with the customer to solve whatever specific issues are presented to us.

  Customer response

  08/03/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

• Initial Complaint

  04/12/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had my resume professionally written, including a ** page update, about a year or so ago. Still, I am attempting to change careers, so I wanted both rewritten to focus on the new career path. I purchased the resume writing ************ bio packages from Monster and uploaded my current resume as the system required. I also had to fill out an extensive questionnaire about my employment and work history, summarizing what my positions and including pertinent details. After 4 days, I got an email from someone saying they were writing my resume and had a question; I responded to the email answering the question, then got another email from them stating my email response was blank, and I needed to follow the instructions correctly. I had no instructions and contacted Monster, who had the writer reach out again. She did so, stating she was doing so per Monster because of MY problems. The next day I got the resume, and it was literally just a ************ of my questionnaire answers into a Word document! Anything that wasn't in the doc the writer made up, even though the correct info was in the original resume I provided! The writer also kept changing how long I had to make changes and how many revisions I was allowed! I didn't even bother looking past the first page of "their" resume or at the cover letter or the ** stuff. Probably a huge waste of time!THIS SERVICE IS A SCAM - YOU WRITE YOUR OWN RESUME & PAY THEM TO PUT IT IN A WORD DOC - **********************! I want my money back! I am not interested in writing my own resume, or I would have done so from the start. Yet that is what they are making me pay them to do!BEWARE - If you are looking for resume services, I recommend going to ** and getting a referral from there, then researching reviews on them.

  

  Business response

  04/14/2023

  Monster has reviewed the customer's account and there seem to have been some communication mishaps between the resume writer and the customer.  ******************** offered the customer additional revisions and a new writer. That offer was refused by the customer.  ******************** will process a refund based on the communication mishaps between the customer and the resume writer.  

  Customer response

  04/14/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response advising a full refund will be issued does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Please note, I will re-open this complaint if the full amount, for both the resume writing and the ** updates is not provided.
  
  Regards,
  
  ***********************************

• Initial Complaint

  04/04/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I opened an account with Monster long ago and started get emails and phone calls for jobs. Years later, I don't even have a resume on Monster, yet I receive but people keep emailing me and calling and texting. There are so many people emailing and texting that I went back to Monster to ensure that my resume was deleted/disabled/removed. It's gone from the site for a very long time now (a year+). Yet, I still receive tons of emails and calls specifically from

  

  Business response

  04/06/2023

  Monster **************** did a search and found that the email address provided by the complainant still shows a live account on Monster, although the resume(s) under the account are not currently active.  Monster has completely deleted the account since it appears the complainant believed it to already be deleted.  

  Customer response

  04/10/2023

  Better Business Bureau:
  
  I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
  
  Regards,
  
  ***********************

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Registered with Monster.com seeking a job. After posting my resume, I immediately began being inundated by scam calls, emails, and text messages. So much so, that I had to delete my account and remove my resume from Monster. I have seen just used Indeed and have not received any scams at all. It seems ******* of Monster to knowingly continue to allow this to happen to people that are vulnerable to these scams.

  

  Business response

  03/17/2023

  It is regrettable that the response to your resume included contacts from scammers. Resumes in the Monster database that are set to public can be seen by all Monster users with a license to search the database. Please note that to avoid contacts from scammers, Monster job seekers have the choice to set their resume to private which removes the resume from the public database. The private resume can only be seen when it is sent by the job seeker to an employer in response to a job ad.

  Customer response

  03/29/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  I currently have my resume on four other career sites with my resume public and I have not had any issues or scams.  I believe that Monster should take more accountability especially when the other sites just has popular, if not more, are capable of have security measures in place. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ****

   

   

  

  Business response

  03/29/2023

  Scamming or fraudulent activity is something that Monster takes very seriously. Any suspicious or fraudulent activity should be reported immediately to our Compliance team at ************************************* All complaints and concerns will be investigated and action will be taken if any recruiter working for a Monster customer is acting outside of the ******************** terms of use. Please supply Monster Compliance with all relevant information, including the recruiters name, email address, company name, and any emails received from the recruiter.
  
  In these cases, we strongly encourage job seekers to make their resume private so that only the employers they choose to apply to will see their contact information.  If a recruiter saves the job seeker contact information while a resume is public, it is possible that they will continue to use it after the job seeker has changed resume status to private or even terminated their Monster account. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩