Customer ReviewsforDevoted Health, Inc.

Make sure you check with the doctor's ****** first before your visit or any major issue you have & ask if they are contracted with Devoted Insurance. The doctor & the facility I visited were both listed as being in Devoted's network. However, I was told by the surgery coordinator/scheduler that even though Devoted was listed, Prisma was not contracted with Devoted, therefore my surgery would have to be paid out of pocket. I reached out to Devoted & was told that didn't sound right & to have her contact them directly. So, I called the ************* & asked her to call Devoted & the surgery scheduler told me she was just being honest & upfront with me because she didn't want me to end up with a huge bill that I would be responsible for paying like another one of their patients who insisted on going through with his surgery after being told by Devoted it would be covered & it was not. I asked why they were listed as being in network then & was told it was Devoted's responsibility to remove themselves from the list. I am still confused & to make matters worse, my insurance agent who signed me up for this plan will not return my phone calls.

Wow! Had I reviews before signing up during last yr enrollment I NEVER would have. Was going to use the as second insurance. Like my previous UHC ******** Advantage. I have BCBS MEDICAL ONLY with my employer. Gave ******* who signed me up every detail & told him I have NO ALTERNATE DRUG COVERAGE. Gave all *********** on BCBS card & still Devoted denied my 2 routine meds. Talked to so many Devoted Reps it literally wore me out. I ran back to UHC !!! Had no problem getting my prescriptions filled cause UHC understands how to verify Insurance. Am filing a complaint with ******** too.

Devoted OTC is terrible. Sent wrong order. Had to call and read back order manually. Finally received correct order. Ordered this quarters order and received box with no packing. Stuff just shaking around inside. This health coverage is no better than any other plan that I have had. Same old service and nothing changes. May look else ware next year. Less availability of PCP in my area compared to other plans I have had.

Devoted is the third advantage plan I've tried, to match my needs. It's official now: These plans are made for those who use name brand remedies, as opposed to wellness and prevention products. Every single item I use to keep my body healthy, is not covered. I will just have to continue purchasing all these items independently and find other uses for the card. Frustrating.Navigating care providers: All kinds of hoops to jump through and provider's who take the insurance, but require a preliminary appointment, which must be paid for out of pocket, in full, at time of service.A clinic may have a single doctor on staff who accepts Devoted. This translates to being billed, when someone else steps in for your provider. Plus out of network provider's cannot give referrals.I am saddened that we cannot have Single Payer Healthcare.

Switched to Devoted for it's robust dental coverage that i badly need this year. Unfortunately they require preauthorization for me to receive meds I have taken for year. Now my Doctor needs to justify why i need these meds and instead of 90 day supply of meds they limit it to 30 days. That means every month I have to go to the pharmacy, walk to the back of the store and wait in line with no place to sit, even though I have severe chronic pain and mobility issues making it impossible to walk or stand for more than 5 minutes. Instead of trying to solve these issues I am told they understand how I feel but this is what i have to face. My Cpap was purchased through my last insurance but I still have 5 payments before i own it. My provider for the machine and supplies is not in network with Devoted. My ************ for the last payments of my machine are to choose to pay higher copays for the out of network company or switch to the in network provider, return my old machine and get a new one with the in network provider and begin the payments all over again. How is that the right way to handle things. Oh, yes, it makes more money for the in network provider while taking money away from a senior on social security, without savings to fall back on. Devoted talks about caring for the patient but so far all they've done is hurt me, in several ways. I cant stay with them and survive the additional pain, poverty and anxiety they are causing.

Do not switch to this company I have never had a problem with my medicine until this. They tell ya yes covered covered covered then once deny deny deny. Being a diabetic I have has several cases. I had to almost go to the er. Stay away from this company. They mislead you. Lie to you. Then treat you like your on trial

Not happy with their OTC benefit plan. I ordered $70 worth of items that were shown as backordered by the carrier, **** 8 weeks later, still no items. Devoted says they cant credit my account. They tell me to contact CVS; CVS says to contact Devoted. So Im out $70 that I could have used for medical items. Also, I had a wisdom tooth pulled and was told by Devoted that it was covered and there would be no charge. Afterwards I was billed $250. I called them from the **************** and they said they couldnt do anything about it. So free dental does not mean its free.Also, had issues with the eye coverage. I was told by Devoted that the Dr I wanted to see near my home wasnt in my plan. The Dr told me he was. Devoted gave me the name of another Dr that was an hour away from my home. Later I found out I could have seen the Dr I wanted to see who is 10 minutes away.So for now Im stuck with this coverage until next year when I can switch plans. I do not recommend Devoted. You get a different answer from one rep to the next. They really need to better train their reps who handle the calls. And they need to endure what they offer in their plan is accurate.

Thinking about sighing up for Devoted Insurance. ( Should I ) Really not sure

This company is a total scam.My parent was automatically assigned to devoted by a predatory insurance agent who gets commission from their numbers. My parent received no services and every time he asked for them, he was denied in a myriad of ways. There is no dental coverage in *******. There were no actual medical services offered. And they took all of his digital medical records and refuse to delete or destroy them. As the *** for my parent, I complained and was treated weirdly. I am so angry at, and sick of this countries insurance companies. Devoted.com is 100% a scam.