Business ProfileforUmass Memorial Medical Center

-12/7/22 I had a vein ablation and phlebotomy surgical procedure to my right leg by Dr. D****** Jones - UMass Vascular Clinic. Leading up to the 12/7/22 surgery I was never verbally informed about a potential DVT complication. - Had 4 additional appointments post-op( 12/15/22, 12/28/22, 1/6/23, 1/9/23) aware of a DVT complication, all follow-up appts were with NPs (Nurse Practitioners). During 12/28/22 appt told by NP some patients get excited so that's how DVT can occur, imaging was not clear, so had to go back on 1/6/23 redo all over again. Put on expensive blood thinner, Eliquis - $170/mo. I requested Billing to waive/refund all charges due to issues with imaging, which I was told they did. However, I never received my copay $45 refunded. -My work time was greatly impacted having to use up to 2 vacation days to account for missing work for postop appointments. -I never got the same response from each of the NPs on how DVT happened. -During my 1/6/23 appointment with a NP, I mentioned that my frustration that Dr. Jones never called or set up any follow-up appointments w/me and never verbally explained before 12/7 of a potential of DVT. NP notified Dr.Jones. Dr. Jones called, said when doing the ablation procedure there can be a blind spot, so this DVT can occur. I asked why he didn’t verbally mention DVT prior to 12/7, he said I perform so many of these procedures I may have missed telling you that. I should’ve recorded the call as he documented the call differently. I followed up commenting on the UMass portal about the call - at no time leading up to 12/7 was DVT mentioned verbally to me. -I feel I did not get proper verbal explanation of DVT before 12/7/22, didn’t receive proper care/explanations, treated unprofessionally on 12/28/22, appointments continued with NPs instead of Dr.Jones, excessive time missed from work, expensive med prescribed. I feel I should be refunded the $45 they were supposed to for 12/28/22 and waive the additional copays billed of $90.