ComplaintsforWest County Equipment Rentals, LLC
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Complaint Details
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Initial Complaint
06/17/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Date of rental delivery was May 28 Cost of rental was $17183.00 I originally scheduled a five day rental. I called off the rental on the second day and told them it was ready for pickup due to extreme mud conditions and the fact that the thumb was not working on the excavator. (When picked up it was discovered that the hydraulic valve was turned off for the thumb). Was told they would leave equipment on property until they were able to pick up which ended up being a week later. Contract says you are billed until rental is called off and I was told that after calling off rental, I would no longer be charged for days after. I was billed for the full 5 days because according to company the GPS shows that the equipment was moved on my property after calling off the rental. I was not given any credit back or consideration after many attempts calling company to voice my complaintsBusiness response
06/25/2021
Consumer Response /* (2000, 8, 2021/06/24) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Contact Information
Business hours
Today,7:00 AM - 4:30 PM
MMonday | 7:00 AM - 4:30 PM |
---|---|
TTuesday | 7:00 AM - 4:30 PM |
WWednesday | 7:00 AM - 4:30 PM |
ThThursday | 7:00 AM - 4:30 PM |
FFriday | 7:00 AM - 4:30 PM |
SaSaturday | 7:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.