ComplaintsforDJ Heating & Air Conditioning
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Complaint Details
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Initial Complaint
08/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Please refer to the complaint attached in the supporting documents section as this complaint is longer than the allowed **** words. We thank you in advance.Business response
08/30/2022
i did every effort to help them out and they wonted the outdoor unit replaced, and the manufacture will not do that after 2 years that is York warranty. (i attached the manufacture warranty) and i always will honor a manufacture warranty they wanted to go with another company so I could not help them out as far as the service calls i didn't supply the thermostat that had malfunction so that waws not my fault and the hot water heater didn't work because the drain plugged up which is a normal service problem, they stated that they also didn't want me to go out there and fix the issue i have owed my biasness for 17 years and always resolved customer issue unfortunately i couldn't resolve this issueCustomer response
08/31/2022
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
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Contact Information
Business hours
Today,7:00 AM - 6:00 PM
MMonday | 7:00 AM - 6:00 PM |
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TTuesday | 7:00 AM - 6:00 PM |
WWednesday | 7:00 AM - 6:00 PM |
ThThursday | 7:00 AM - 6:00 PM |
FFriday | 7:00 AM - 6:00 PM |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.