ComplaintsforNorth Shore Bank
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Complaint Details
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Initial Complaint
12/27/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a check drawn on northshore bank I was told that the check cleared and the funds were available for withdrawal I don't know what happened after the withdrawal but I'm on check systemsBusiness response
12/27/2023
Good Afternoon,
We have no record of this customer name or address. We are the ******************** based in *************.
There is another North Shore Bank based in *********.
Could you please have ************** check the bank location?
Thank you,
Initial Complaint
04/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This financial institution has allowed numerous fraud charges to my account, 2 within a span or 6 months. They do not have any basic fraud alert in place and even after they were notified of the fraud charge and after I was told they would put a stop payment on it, they did not. This resulted in many bounced checks and surcharge fees being charged. You should be able to trust your money is safe when using a bank and clearly this bank is not a secure place to put your money intoBusiness response
05/02/2023
We received your complaint on April 27, 2023, from the Better Business Bureau and have reviewed your case.
Although we realize debit card fraud can be frustrating, North Shore Bank does have multiple layers of fraud prevention and alerts in place.
For the prior debit card fraud you mentioned in December 2022, there were multiple pending charges from a merchant that appeared on your card history. Debit card dispute paperwork was filed, but none of these transactions ever posted to your account. This card was stopped and a new one issued.
For the current debit card fraud issue, the Banks fraud service reached out to you to question the debit card transactions on April 26, 2023. Our call was returned on April 27, 2023, confirming the fraud. Unfortunately, once a debit card charge has been pre-authorized, a stop payment cannot be placed on the transaction. However, as required by federal regulation, the Bank then followed ****************** resolution procedures to dispute the transactions.Provisional credit was provided to your account that same day and the one insufficient fee that was charged to your account was also reversed.
At North Shore Bank, our goal is to keep you informed about our practices involving your account. Please refer to our website for Debit Card Fraud Protection information, along with helpful tips and alerts in the **************** We do apologize for the inconvenience this fraud issue has caused you. If you need any additional information, please do not hesitate to contact **.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.