Reviews

Review Details

• Review fromscott r

  Date: 07/22/2024

  1 star
  Reliable Respiratory's customer "service" is virtually non-existent. We believe our rating of ONE is extremely generous. The arrogance, stupidity and incompetence of nearly EVERYONE at Reliable Respiratory is overwhelming. ***********************************

  Reliable Respiratory, Inc.

  Date: 07/23/2024

  Thank you for your communication with the Better Business Bureau (BBB). We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. 
  
  After receiving notification of the complaint, this issue was promptly escalated to our Management Team for further investigation. 
  
  Reliable Respiratory always strives to provide the best possible care to our clients and are thankful when encounters such as these are brought to our attention. Please feel free to contact us directly with any future feedback. You can reach us by email at ********************************** and/or by phone at ************.  Thank you. 

• Review fromrich r

  Date: 02/25/2024

  1 star
  This company is a rip off. I bought ResMed Series 10 from CPAP.com for about $400. They wanted OVER $1000. Stay away from this company

  Reliable Respiratory, Inc.

  Date: 02/26/2024

  Thank you for sharing your feedback. There are many different machines available on the market with varying levels of functionality. The device offered on CPAP.com may not have been available through Reliable Respiratory at the time of purchase. We strive to offer fair and competitive pricing based on the device type. We appreciate you allowing us the opportunity to investigate this further. Please do not hesitate to contact us directly at ********************************** for future matters.

• Review fromTim H

  Date: 09/26/2023

  1 star
  They charged me $234.21 for a simple plastic CPAP water reservoir (for ResMed 11) for which everyone else is charging $29. That's eight times as much as everyone else.

  Reliable Respiratory, Inc.

  Date: 09/27/2023

  Hello, Thanks for sending this review. My goal is to fix any issue you may be having. After a thorough review of your account, I am having a hard time reconciling/verifying your complaint. I would be happy to talk through this issue with you to see where the problem lies. I can be reached directly at ************. Thanks, ****

• Review fromCharlene R

  Date: 04/26/2023

  1 star
  I am so tired of dealing with the incompetence at this company. I cant believe they are still in business. Something needs to be done, not fair what you have to go through to receive my c-pap machine. 6 mts and still waiting.

  Reliable Respiratory, Inc.

  Date: 04/28/2023

  Thank you for your communication with the Better Business Bureau (BBB).  We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations.  After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols.

  After reviewing this case it was found that we were diligently working with your physician's office to obtain the necessary information to ensure proper insurance coverage for the equipment. This order is currently awaiting scheduling and you will receive a call today. 

  We always strive to provide the best possible care to our clients and are thankful when encounters such as these are brought to our attention.  Please feel free to contact us directly with any future feedback.  You can reach us by email at ********************************** and/or by phone at ************.  Thank you. 
  

• Review fromJustin L.

  Date: 03/03/2023

  1 star
  No matter how hard I tried to understand everything I still fell victim to their fraud. Was told they needed a debit card and promised I WOULD NOT BE CHARGED. Fast forward to when they bill a portion of the cpap device and directly debit my card without my knowledge. I found out later they signed me up for auto-pay without any notification whatsoever. The first person I spoke with in "billing level 2" said this was straight up fraud and should not have happened. *By the way, anyone in "billing level 1" is a call center in India that has no knowledge of this company or their operations and are as helpful as a bag of rocks. Never heard of *******. Always go straight to billing level 2.I went on assuming all is well and things would be straightened out when they do their job and file for insurance reimbursement. Along the way they made up various technical disqualifications that all amounted to them not keeping track of my information. After waiting 10 business days I called again. I was told that the "supervisor" was dragging their feet and will send out the refund shortly, please wait another 10 business days. 10 business days go by, the conversation changed into no refund coming at all from the money they fraudulently obtained until they finished their job of filing the insurance claim. Completely unacceptable. I've already submitted a fraud report about this company. All over $398 when I'm sure they could get more than that if they behaved like competent human beings.

• Review fromCarole Anne P

  Date: 01/13/2023

  1 star
  Been a CPAP customer since 2016. Received a call advising they couldnt refill supplies because the modem in my machine ran on 3G. Need to get new machine. Call my doctor and get prescription, conducted FaceTime appointment with them, received insurance approval at 100%. Call to schedule delivery and they wont deliver unless I give them a credit card. Since 2016, never needed a credit card and it 100% covered. Refused to give credit card so they cancelled my order. Need to find new supplier who can be trusted.

  Reliable Respiratory, Inc.

  Date: 01/17/2023

  Thank you for your communication with the Better Business Bureau (BBB) on Friday, January 13th, 2023. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operations and customer service-related protocols. ********************** has a credit card policy in place for all rental equipment. After reviewing this case, the Credit Card Policy was waived, order reinstated, and the order shipped today. We always strive to provide the best possible care to our clients and are thankful when encounters such as these are brought to our attention. Please feel free to contact us directly with any future feedback. You can reach us by email at ********************************** and/or by phone at ************. Thank you.

• Review fromMrs B

  Date: 11/15/2022

  1 star
  Very unreliable! I had to spend twenty minutes listening to their employee, who was working from home, lecture me why I should be considerate. Two months and I still have not received my supplies. I guess it's their way of telling me that they do not want my business. So very unreliable. This company gets an F++

  Reliable Respiratory, Inc.

  Date: 11/15/2022

  Thank you for your communication with the Better Business Bureau (BBB) on Tuesday, November 15th, 2022. We appreciate the information you provided and hope you will continue to share feedback about your experiences so that we may improve our operations. After receiving a copy of your feedback, this case was promptly escalated to our Management Team and they immediately took the time to examine our current operational and customer service related protocols. After reviewing this case, we have identified that tracking information was provided on November 10th, 2022 with a delivery date of 6:59am November, 15th, 2022. The supplies were successfully delivered today. We always strive to provide the best possible care to our clients and are thankful when encounters such as these are brought to our attention. Please feel free to contact us directly with any future feedback. You can reach us by email at ********************************** and/or by phone at ************.