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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/24/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I moved from living in ******* to my new address now back in March of 2021. I have been trying to cancel the gym membership an have gotten no re turn to my calls. I was promised an email regarding a way I can cancel my membership without physically go to the gym. I finally got in touch with the owner after my fianc called and spoke with a staff member. They sent a couple emails regarding certified mail being sent for a cancellation. ***** the owner has yet now three days later to send an email back saying what information I need to provide to cancel the gym membership. I physically cant get down to the gym an cancel the membership. An ***** is refusing to cancel my membership cause of the policy. I didnt know when I moved it would be this awful trying to cancel my membership. Yet he still is take $30 a month from me for a gym I can no longer attend. All I would like to do is get my membership canceled.
Business response
08/29/2021
At B Fit Norton our policy on cancelations are extremely clear and written in our contract. This way to avoid disputes like this. I want be clear we have never received a call or email from our member *****************. We have been contacted by a stranger to us *******************************. We have no idea her relationship to **** and she can not legally cancel his membership he signed. Attached are her emails by ****** and none from *****************.
I did state 2x in my emails on 08/21 **** just needs to send certified letter asking to cancel.
We make our cancelation policy extremely easy as it's the written on the first page of the contract everyone signs.Customer response
08/29/2021
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
***********************Thank you for getting resolving this issue.
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