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      Country
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          Find a Location

          D.N. Vanlines, Inc. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Please enter a valid location.
            • D.N. Vanlines, Inc.

              2 Beeman Rd Northborough, MA 01532-2048

              BBB Accredited Business
            • D.N. Vanlines, Inc.

              15 St. Mark Street Auburn, MA 01501

              BBB Accredited Business

            Business ProfileforD.N. Vanlines, Inc.

            Moving Companies
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            4 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 1/6/2006

            Years in Business: 21

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            DN Van Lines Moving & Storage is a moving and storage company conducting local relocations in Massachusetts and Florida, as well as long distance moves anywhere in between.

            Products & Services

            According to the information provided by the business their services are:

            Moving Services
            Packing Services
            Storage Services

            Business Details

            This is a multi-location business.

            Find a Location

            D.N. Vanlines, Inc. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • D.N. Vanlines, Inc.

                2 Beeman Rd Northborough, MA 01532-2048

                BBB Accredited Business
              • D.N. Vanlines, Inc.

                15 St. Mark Street Auburn, MA 01501

                BBB Accredited Business
              BBB File Opened:
              1/6/2006
              Years in Business:
              21
              Business Started:
              12/1/2002
              Business Incorporated:
              1/24/2003
              Accredited Since:
              1/6/2006
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Corporation
              Number of Employees:
              50
              Business Management
              • Mr. Oded Carmi, General Manager
              Contact Information

              Principal

              • Mr. Oded Carmi, General Manager

              Customer Contact

              • Mr. Scott Rosenberg, Sales Manager
              • Mr. Oded Carmi, General Manager
              Additional Contact Information

              Fax Numbers

              • (508) 281-8273
                Primary Fax

              Phone Numbers

              Email Addresses

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              4 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/16/2023

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I contacted  DN Van Lines on 2/10/23 to schedule a move for 2/17/23. They confirmed availability for 2/17 and I scheduled it. I got a call from them on 2/14 to confirm the move for 2/17 as scheduled.On 2/15 I got a call from them saying that they were on the way. When I asked why they were coming on the wrong day, they told me it had always been booked for the 15th. I was then told that a contract was emailed to me to confirm the move and that I would be responsible for a cancellation fee of $338, an initial deposit of $169, and another $169 deposit would be required to reschedule.I never had the chance to validate the information or confirm a contract for 2/15. I explained this to the employee and she referred me to management and she asked I rebook for the date I originally requested.After speaking with management, I was told that even though I did not accept the original contract, that it was binding, and I would still be liable for all fees associated with the contract. Nobody was able to provide me a copy of the contract with my confirmation. I was then told that the 2nd appointment I made would not be honored unless I agreed to pay the fees associated with a contract I did not confirm. I asked the business to provide the confirmed contract, and at that time I would sign the appropriate paperwork. They were unable to provide it to me. They answered my questions by saying that they were following the terms and conditions of a confirmed contract for the 2/15 move, but still did not share a confirmed contract. At that point, I expressed that threatening not to honor a confirmed contract until I honored an unconfirmed one was bordering the line of extorsion and I would just like to honor the contract that was confirmed. This is when their sales manager, Dan C, said they would not be coming to my property on Feb 17th as scheduled, and that they would be keeping the second $169 deposit associated with that confirmed contract.Total Damages: $500+
              Read More

              Customer Reviews

              0 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Local BBB

              BBB Serving Central and Western MA and Northeastern CT

              BBB Reports On

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