Business ProfileforD.N. Vanlines, Inc.

I contacted  DN Van Lines on 2/10/23 to schedule a move for 2/17/23. They confirmed availability for 2/17 and I scheduled it. I got a call from them on 2/14 to confirm the move for 2/17 as scheduled.On 2/15 I got a call from them saying that they were on the way. When I asked why they were coming on the wrong day, they told me it had always been booked for the 15th. I was then told that a contract was emailed to me to confirm the move and that I would be responsible for a cancellation fee of $338, an initial deposit of $169, and another $169 deposit would be required to reschedule.I never had the chance to validate the information or confirm a contract for 2/15. I explained this to the employee and she referred me to management and she asked I rebook for the date I originally requested.After speaking with management, I was told that even though I did not accept the original contract, that it was binding, and I would still be liable for all fees associated with the contract. Nobody was able to provide me a copy of the contract with my confirmation. I was then told that the 2nd appointment I made would not be honored unless I agreed to pay the fees associated with a contract I did not confirm. I asked the business to provide the confirmed contract, and at that time I would sign the appropriate paperwork. They were unable to provide it to me. They answered my questions by saying that they were following the terms and conditions of a confirmed contract for the 2/15 move, but still did not share a confirmed contract. At that point, I expressed that threatening not to honor a confirmed contract until I honored an unconfirmed one was bordering the line of extorsion and I would just like to honor the contract that was confirmed. This is when their sales manager, Dan C, said they would not be coming to my property on Feb 17th as scheduled, and that they would be keeping the second $169 deposit associated with that confirmed contract.Total Damages: $500+