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Complaint Details
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Initial Complaint
12/05/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 21, 2022, I paid this business a $70 deposit for a tattoo that was supposed to occur on Wednesday, November 9, 2022. The day before the tattoo appointment, I was contacted by my artist saying that they had left the business effective immediately and would not be returning to do my tattoo. They also informed me that Haven body arts would be calling me to inform me about the cancellation themselves and should be offering to reschedule me with another artist. After about a week of not hearing from the studio, and I decided to call them myself And let them now that I would like my deposit back because I didnt want to reschedule with a different artist of theirs. The receptionist took down my name and phone number to leave a message because they couldnt process my deposit themselves, And informed me that I should be getting a call very soon to discuss it. After another two weeks of not hearing anything, I decided to call again to try to speak to the owner, Penelope. I was told to email Scott to inquire about my deposit instead. I emailed Scott on November 25, 2022 and still have heard nothing. I called Haven a couple more times this week to try to speak to the owner, but she is either too busy to take my call or is not there. I truly believe that they want to hold out for me to give up and have no real intention of ever getting back to me. It is almost been a month since my original tattoo date, and I have heard nothing from them whatsoever. This is just completely unacceptable. I held up my end of the tattoo agreement. Had the cancellation been my fault, I would understand that they would not want to give me my deposit back. However, They could not hold up their side of the bargain, and the cancellation was on them. Below I have attached my credit card statement from July to provide proof of the transaction. I just want my deposit back so we can go out separate ways.Business response
12/15/2022
The client has been issued a full refund.Customer response
12/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.