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Review from Alan M
1 star10/02/2022
Crooks,Stole 200 from me driving 5 minutes down the rd doing 5 minutes of work Promising they would do service call for free Owners is a price ****** Steal from old people living in melrose living off his grand father legacy ***** will catch up dont worry
Gray's Appliance, Inc. Response
10/03/2022
*************** purchased a dishwasher and an extended warranty from us almost 5 years ago. He is still covered under that extended warranty for any functional failure of the dishwasher itself. He scheduled a service call and was told that he was still under that warranty. The findings of my service tech was that a power switch under the sink had been turned off. That is not a failure of the dishwasher that would be covered by the warranty company. He then charged the customer the service call fee. $199. Our technician had forgot that in this circumstance we will do this for no charge. **************** has been called, a voicemail left, saying that we have pulled his check aside and changed his invoice to no charge. Our apologies to ****************, that is not the way we do business. In the future, please call us directly, we are always willing to work with a customer who feels they are not receiving the service they have come to expect from ****** Appliance. Thank you, *************************
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