Credit Union
Digital Federal Credit UnionHeadquarters
Important information
- Customer Complaint:BBB with the use of artificial intelligence, analyzed the complaints on 6/26/24
BBB shared the findings and recommendations with Digital Federal Credit Union.
The findings appeared to show:
Frustration with Billing and Collections:
Frequent issues suggest customers are experiencing problems with account management, fees, or debt collection practices
Service Quality Concerns:
Recurring service-related complaints indicate dissatisfaction with the credit union's core offerings
Repair and Technical Issues:
Suggests problems with online banking, mobile apps, or other technical services
Customer Service Dissatisfaction:
Implies some customers feel their concerns are not adequately addressed
Digital Federal Credit Union on 7/21/24 responded to BBB with:
In addition to the frustration members may have with billing and collections and the service quality concerns
noted above, the BBB customer complaints analysis and recommendations report notes other trends including problems with online banking, mobile apps, or other technical services.
DCU has just integrated a new phone system and we are continually updating our digital banking and mobile
banking applications to meet the demands of today’s digital banking customer.
DCU is consistently reviewing our systems to ensure that we can deliver services that meet or exceed our Members’ expectations.
DCU maintains a complaint management program that ensures that each BBB complaint and other complaints are investigated and analyzed.
All fees and charges on billing statements are disclosed as required by state and federal law and regulation.
As part of our complaint management program, DCU reviews trends, spotlights and escalates issues, such as process breakdowns, inefficiencies, and system issues, and resolves such issues to prevent continuing negative impact to our members.
Complaints
This profile includes complaints for Digital Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 201 total complaints in the last 3 years.
- 69 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I discovered a fraudulent auto loan under my name with your institution. I am not your customer and never authorized this account. I request removal and confirmation of all actions taken.
Business Response
Date: 08/08/2025
To Whom It May Concern:
We reviewed the complaint submitted by Yocastilin ********** ******** concerning an Auto Loan with Digital Federal Credit Union (DCU).
The Complainant also submitted this complaint to **** ********** regulator, the Consumer Financial ***************** (CFPB), on August 7, 2024. As such, *** will be supplying a response directly to our regulator.
Sincerely,
*** Member ResolutionsInitial Complaint
Date:08/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I've been told I'm undergoing a "membership review" because my partner has written me several one cent checks as an inside joke because I paid sofi in one cent checks. *** has restricted access to my account, leaving me with no physical access to my money. Citing there is no timeframe for the review to be completed. I use *** as my primary bank and it concerns me greatly that I'm not being told much info or any timeframe, and that I don't have any access to my funds via a debit card. Please have someone review this and get back to me, this is my primary banking institution where I conduct all of my day to day banking. I am concerned with how this is being handled.Business Response
Date: 08/08/2025
To Whom It May Concern:
We reviewed the complaint submitted by ***** ***** regarding their membership review and accessibility.
DCU (Digital Federal Credit Union) has thoroughly investigated this matter, and a member of our ************************** communicated the resolution directly to ***** ***** via phone call on August 7, 2025. We consider this matter to be resolved.
Sincerely,
DCU Member ResolutionsInitial Complaint
Date:08/01/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint regarding the mishandling of my mortgage application (#********) by Digital Federal Credit Union (DCU). I have been a loyal member for over 10 years, with excellent credit (above 720), and a perfect payment history on previous mortgages. Despite this, ***'s mortgage department caused severe financial loss, emotional distress, and temporary homelessness.Timeline:July 1, 2025: Applied for a new mortgage to purchase a condo in ******* after finalizing my divorce and selling my previous home. July 2025: Received conditional approval after fulfilling all requirements.July 28, 2025: Four days before closing (scheduled for August 1), **** underwriter requested additional documents due to alleged condo association litigationsomething not raised during the month-long process.July 30, 2025: Closing postponed to August 8, causing hardship as I had already relocated and made arrangements.August 1, 2025: On the original closing date, *** canceled the loan, citing the property was not in compliance with guidelinesjust as I was about to move in.Key Issues:*** failed to perform timely due diligence, raising concerns only days before closing.Inconsistent application of guidelines; another unit in the same condo closed with another lender without issues.Last-minute denial caused significant disruption.Lack of consideration for my long-term customer history and current situation.Damages:Incurring hotel, living, storage, and moving expenses.Emotional distress following months of divorce, relocation, and housing instability.Lost opportunities and wasted time.Requested Resolution:Reimburse all documented costs resulting from this ****************** and improve internal processes to prevent similar actions harming other *************** Action:Due to the damages caused, I am consulting legal counsel for potential claims. This complaint will also be submitted to the Consumer Financial ***************** and the Better Business Bureau.Business Response
Date: 08/04/2025
To Whom It May Concern:
We reviewed the complaint submitted by ******* ****** ***** concerning their Mortgage Loan application with Digital Federal Credit Union (DCU).
The Complainant also submitted this complaint to **** ********** regulator, the Consumer Financial ***************** (CFPB), on August 1, 2025. As such, *** will be supplying a response directly to the member and our regulator.
Sincerely,
DCU Member ResolutionsCustomer Answer
Date: 08/04/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*******
Initial Complaint
Date:07/26/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an auto loan for my vehicle from ***. During the application process, I sent *** the paperwork from the **** dealership. I have sent *** my insurance at least ten times and *** keeps asking for it. I have uploaded, emailed, and mailed evidence of insurance showing the appropriate deductable DCU requires. *** keeps stating it has not received and has now force placed the insurance adding ******** to my loaon balance. *** also states the insurance doesn't cover me. A *** representative also has stated that *** should be listed on the Declaration Page. My insurance agent, Geico, states the lender does not get listed on the Dec Page but rather gets listed on the Certificate of Liability Page. I have uploaded Dec page showing the coverage and a Cert of Ins page showing DCU as lien holder. *** also is stating the loan isn't set up accurately. The loan is for my company vehicle and *** is trying to force me into retitling the vehicle to my personal name and sent me the title which is not what I want to do. The forced placed insurance is for a vehicle under my personal name which I do not own, my company owns the vehicile so this insurance policy is not covering a vehicle at all. The whole situation is such a mess and caused by ***. *** is trying to bully me into retitling the vehicle and is basically hitting me with a ***** penalty for not doing it. I plan on filing a case with Middlesex Superior Court so the court can determine appropriate action if we can't resolve this on our own.Business Response
Date: 08/04/2025
To Whom It May Concern:
We are writing in response to ******* ******** inquiry regarding insurance and title requirements for his auto loan.
As stated in Mr. ******** loan agreement (page 2, Property Insurance section), Digital Federal Credit Union (DCU) requires comprehensive and collision insurance coverage with deductibles not exceeding $1,000.Additionally, *** must be listed as the lienholder using the following address:
Digital Federal Credit Union
PO Box 25007
********************
This coverage must remain in effect for the full term of the loan.
When valid proof of insurance is not received, DCU is obligated to protect the vehicle by adding Collateral Protection Insurance (CPI). This is a standard procedure and is only implemented after multiple outreach attempts via email and mail.
Initially, Mr. ******** did not provide acceptable proof of insurance, including an incorrectly listed Vehicle Identification Number (VIN).As a result, CPI was added. However, once corrected documentation was received,a full refund was issued on July 31, 2025.
At this time, the vehicle title still reflects the business name ************************************** rather than Mr. ******** legal name.Because this is a personal auto loan, the title must be registered under the individual borrowers name. Failure to correct this may result in the application of a default interest rate of 18%, as outlined in the loan agreement.
If Mr. ******** is interested in commercial financing, he may contact **** ***************************** at ************.
This matter is now considered resolved.
Sincerely,
Member ResolutionsCustomer Answer
Date: 08/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
******* ********Initial Complaint
Date:07/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I'm writing to dispute inaccurate information reported on my credit report by Digital Federal Credit Union, in accordance with the Fair Credit Reporting Act (FCRA). Specifically, my account is incorrectly being reported as late, despite all payments being made on time each month. Additionally, I did not receive the required 21-day statement notice for these accounts, which violates **** regulations. Under 15 U.S.C. 1666b, a creditor must provide a billing statement at least 21 days before the payment due date. Digital Federal Credit Union failed to provide such notice, rendering any claim of late payment invalid. Furthermore, 15 U.S.C. 1666b(4)(5) requires accurate billing practices, which have not been followed in this case. Additionally, under **** Section 623(a)(1)(A), data furnishers like Digital Federal Credit Union are obligated to report accurate information to credit reporting agencies. The inaccurate reporting of these accounts as late violates this provision. Per 15 U.S.C. 1605(a), the determination of amounts owed must be accurate, and any discrepancies must be corrected. Finally, 15 U.S.C. 1681e(b) requires credit reporting agencies to maintain reasonable procedures to ensure the accuracy of reported information. I have reviewed my payment records and can confirm that all payments for the accounts in question were made on time each month. I request that Equifax, Experian, and TransUnion investigate and remove the inaccurate late payment notations from my credit report. Additionally, I request that Digital Federal Credit Union correct their records and update the information provided to all three credit reporting agencies. Please provide written confirmation of your investigation results within 30 days, as required by 15 U.S.C. 1681i. Thank you for your prompt attention to this matter.Business Response
Date: 08/01/2025
To Whom It May Concern:
We reviewed the complaint submitted by Mr. ***** ******* regarding the reporting of late payments on his personal loan account (Loan ********.
After conducting a thorough investigation, we have determined that the credit reporting associated with Mr. ******* account is accurate and fully compliant with the Fair Credit Reporting Act (FCRA). A Notice of Resolution regarding the Credit Report Direct Dispute was mailed to Mr. ******* residential address on August 1, 2025. Delivery is expected within seven (7) business days.
Additionally, our ********************** issued written correspondence on August 1, 2025, confirming that Mr. ******* was contacted multiple times during the delinquency period of both loans. These outreach efforts included telephone calls, email communications, and mailed past-due notices, all directed to the contact information provided on his account. It is the members responsibility to maintain current and accurate contact information in accordance with **** membership guidelines.
Mr. ******* has continuous access to his account statements via DCUs digital banking platform, which our records confirm he actively utilizes. As outlined in **** Account Agreement for Consumersprovided at account opening and publicly available on our websitethe following provision applies: Reporting Information DCU MAY REPORT INFORMATION ABOUT YOUR ACCOUNTS TO ********************** BUREAUS. LATE PAYMENTS, MISSED PAYMENTS, OR OTHER DEFAULTS ON YOUR ACCOUNTS MAY BE REFLECTED IN YOUR CREDIT REPORTS.
In accordance with this agreement and applicable federal regulations, *** will not request the removal or suppression of any accurate derogatory credit information.
This matter is considered closed.
Sincerely,
Member Resolutions
Initial Complaint
Date:07/07/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I have already disputed this account with you guys and you guys sent me a letter stating that this late payment was done in and error and it should be updated within 30 days however this has been over 3 months now yet you are still reporting on my TransUnion report that I am 30 days late . You are intentionally ruining my credit my reporting false information and have yet to update my credit with the proper information . I do not want to get the courts involved so please remove this late payment and update it immediately as paid on time never late at once or the courts will be involved !!!Business Response
Date: 07/14/2025
To Whom It May Concern:
This correspondence is in response to the complaint submitted by Ms. ***** ******** regarding the reporting of her loan account to the ********************** bureaus.
Upon thorough investigation, we have determined that the reporting of Ms. ********** loan account is accurate and in full compliance with the provisions of the Fair Credit Reporting Act (FCRA). Specifically, as of April 14, 2025, the late payment in question was removed from the ****************************** (DCU) has verified that TransUnion is not reporting any late payment associated with this loan.
The documentation submitted with the complaint appears to originate from a different financial institution and lacks verifiable timestamps, thereby rendering it insufficient to substantiate the claim. We recommend that Ms. ******** obtain a current copy of her credit report directly from TransUnion to confirm the absence of any derogatory reporting related to this account.
Should Ms. ******** identify any discrepancies upon review of her credit report, she may initiate a formal dispute by completing the enclosed Credit Report Direct Dispute Form and submitting it along with a copy of her most recent TransUnion credit report. Pursuant to **** guidelines, all disputes must be submitted in writing and mailed to our designated post office box to ensure proper investigation by the data furnisher.
Based on the information currently available, we consider this matter resolved.
Sincerely,
DCU Member Resolutions
Customer Answer
Date: 07/15/2025
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
I am rejecting this because you are still reporting 30 days late on my TransUnion report and this report was pulled on July 1, 2025 . I already received a letter from you guys stating that it will be removed within 30 days . And yet you are still reporting it on my TransUnion report please show me the prove that you reached out to TransUnion and they told you it is not reporting . This is a very serious matter because it is affecting my ability to gain credit if this matter is not resolved the courts will be involved for violating my consumer rights I will hire a lawyer .its no way you can send a letter confirming the mistakes and still leave the mistakes on my report and then say I have to make another dispute ? It is showing clear as day that its late only on my TransUnion
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQ
Regards,*****
Business Response
Date: 07/21/2025
To Whom It May Concern:
This letter is in response to Ms. ********** rejection of our prior resolution concerning the reporting of her loan account to the ********************** bureaus.
Following a thorough investigation, we determined that the reporting of Ms. ********** loan account is accurate and fully compliant with the Fair Credit Reporting Act (FCRA). Specifically, as of April 14, 2025, the late payment in question was removed from her account. ********************** (DCU) has confirmed that TransUnion is not reporting any late payment associated with this loan.
In light of Ms. ********** continued concerns, we have submitted an additional manual update to the credit bureaus to ensure the accuracy of the loan information and to confirm that no late payment is being reported.
We respectfully request that Ms. ******** obtain an updated copy of her TransUnion credit report next week to verify the correction. If the late payment still appears, she may initiate a formal dispute by completing the enclosed Credit Report Direct Dispute Form and submitting it along with a copy of her most recent TransUnion credit report.
In accordance with FCRA guidelines, all disputes must be submitted in writing and mailed to our designated post office box to ensure proper handling and investigation by the data furnisher.
We consider this matter to be resolved at this time.
Sincerely,
DCU Member Resolutions
Initial Complaint
Date:06/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with digital feed credit union. .I do not have contract with ***, they did not provide me with the original contract as requested.Business Response
Date: 06/23/2025
To Whom It May Concern,
We have reviewed the complaint submitted by ******* ***** regarding the request to correct his credit report.
After a thorough investigation, we have determined that the Personal Loan in question is being reported accurately. Therefore, no changes will be made to the credit report.
Our ********************** previously mailed a Validation of Debt Request packet via Certified Mail through the **************************** (****) to the address provided in the complaint, dated 2/16/24. According to **** records, the packet was successfully delivered on 2/24/24.
Additionally, a second Validation of Debt Request packet was sent today, 6/23/25, to the same address via Federal Express. This packet includes the following documents:
- A Resolution Letter
- The Personal Loan History and *************** Account History
- The Note and Loan Agreement
- DCUs Limitation of Services LetterBased on the information provided and actions taken, we consider this matter resolved.
Sincerely,
*** Member Resolutions
Initial Complaint
Date:05/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to express my deep concern regarding a serious issue with my business account at ***. Today, a check in the amount of $50,000 was paid from my account to an individual I do not recognize. I did not authorize this transaction, and it is alarming that such a large payment was processed without proper *************** a result of this incident, I had to cancel all my appointments and lost a critical opportunity to close a major business deal. I visited the bank in person to address this matter, which caused significant disruption to my workday and financial loss.I am requesting the following actions be taken immediately:Full reimbursement of the $50,000 to my account.A formal investigation into how this unauthorized transaction occurred.Compensation for the financial loss and inconvenience this issue has caused.Please treat this matter as urgent. I expect prompt communication and resolution.Business Response
Date: 05/29/2025
To whom it may concern,
Digital Federal Credit Union (DCU) reviewed **** *********** complaint regarding their NEW ************************************************ account.
We have thoroughly investigated **** Cerqueiras concerns and, on May 29, 2025, sent an email detailing our investigation findings and a copy of DCUs Business Account Agreement.
We consider this matter resolved.
Sincerely,
*** Member ResolutionsInitial Complaint
Date:05/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to notify you of a fraudulent account opened in my name with DIGITAL EFCU. I am a victim of identity theft and did not authorize this account. Below are the details of the fraudulent ******************************** Name: DIGITAL EFCU Opened Date: 7/22/2014 Account Number: **********High **********************: $39,085.00 Additionally, there appears to be another unauthorized transaction on 6/26/2024 for $2,000.00 under the same account number.I respectfully request that you close this account immediately and remove any negative information related to it from my credit report. Please provide confirmation of the account closure along with any documentation regarding the fraudulent activity.Thank you for your prompt attention to this urgent matter.Business Response
Date: 05/23/2025
To Whom It May Concern,
We reviewed the complaint submitted by *********** ***** regarding an Identity Theft claim.
We conducted a thorough investigation into this matter and found no evidence to support the Identity Theft claim. A letter detailing our findings was sent to the address provided by *********** on 5/22/25. We consider this resolved.
Sincerely,
DCU Member Resolutions
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Issue Type: Personal Loan ? Problem with loan application or approval process What happened:Im a long-time *** member with strong credit and payment history. I applied for a $25,000 personal loan with them about four weeks ago. I was initially approved, then counter-offered $15,000 which I accepted. I submitted all requested documents, including tax returns showing over $80,000 in income.Despite accepting the offer, the loan was eventually denied after weeks of waiting and confusing communication from multiple departments. I was told it had to go through a "tax department" and later another "loan department," but I never received consistent answers. If this process had been handled properly, the loan should have been approved and funded weeks ****** credit score is close to 800. I paid off a $10,000 loan with *** early and keep near-zero utilization on my DCU credit card. I was even told I needed to "step up slowly" which made little sense given my credit profile and relationship with the credit ************************* feels like my income was mishandled or misclassified by someone in the process. Ive always submitted documents promptly and done everything asked, but the loan was still denied after I had already accepted the counter-offer.What I want:Im requesting a full review of **** process in handling this loan, especially how income was assessed and why an accepted offer was reversed. I also want clarity on whether my information was reviewed accurately and ********* just a regular person trying to borrow responsibly. Ive built a good relationship with *** and expected to be treated fairly, but this experience has been incredibly frustrating and disappointing.Business Response
Date: 05/14/2025
To Whom It May Concern:
We reviewed the complaint submitted by ******** ******* (Complainant)concerning a personal loan application with Digital Federal Credit Union (DCU). The Complainant also submitted this complaint to **** ********** regulator. As such, *** will be supplying a response directly to the Complainant and our regulator.
Sincerely,
*** Member Resolutions
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