Business ProfileforChurchill's Oil & Gas Company

I received a **** for a finance charge from Churchills Oil and Gas, *************.for $13.36 of which 4 gallons($13.99) of gas was over pumped in to my propane gas tank. I was quoted a certain amount of $$ for 75 gallons (minimum amount of gas to order) from an employee from ******************************, I made a check out to that Quoted amount and left it for the gas delivery man as I have done for the past 35 years as a resident in ******** ****. ***********************. I was never contacted about the over pump of 4 gallons, and the finance charge of $13.36. In speaking of this matter to the manager *** i was told of the over pump I am now asked to pay for the over pump as well as a finance charge. I called and spoke to an employee of this matter and was redirected to the "manager ***". *** told me that the over pump has happened before and again I was not told about this and they just assume that they can add this amount to the next delivery charge and I will again be charged a "finance fee". I feel that I should not have to pay for their error. I would think that the pump operator would have to dial the amount in the delivery truck ( 75 gal ) to avoid this over pump and charges. I must say that *** was good enough to cancel the finance charge $13.36 but remained adamant that I pay the $13.99 over pump. I wonder how long this has been happening to me and how many others like me! To me that is a money making move on their part. I was dissatisfied with my service with him and I asked if there was anyone above him that I could talk to and I was told there was no one above him that I could speak with, I asked him if HE owned ******************************, he said no and then I asked to speak with his boss and he said I could not contact them. I was not given any other way to address this issue. I am very dissatisfied with the way this was handled by the Manager of this office. I would greatly appreciate your assistant in this matter, Sincerely, ***************************** Cell # **************.