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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I would like for these corrections to be made on my credit report
Business response
11/10/2022
This matter is no longer with our office. The request to have this removed has been sent and should be processed within the next 30 days. Please call ************** if you have any questions. We are open Monday - Friday from 8:00 AM to 7:00 PM EST.Initial Complaint
11/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I would like for these corrections to be made on my credit reportBusiness response
11/10/2022
This matter is no longer with our office. The request to have this removed has been sent and should be processed within the next 30 days. Please call ************** if you have any questions. We are open Monday - Friday from 8:00 AM to 7:00 PM EST.Initial Complaint
08/16/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
In August of 2022, I was reviewing my credit file & came across numerous collection which I did not recognize, know existed or authorize. I contacted the companies to inform them of the issue. They instructed me to file a complaint with bbb.org & credit an bbb complaint report for their records. The following information listed is inaccurate & opened due to identity theft. Please see the following information is blocked from my credit report as I did not benefit or received any goods or services from these account. Here is the list of information I need to removed from my credit report: Fraudulent collection: STEVENS BUSINESS SERVI (Original Creditor: NATIONAL GRID FKA KEYSPAN NY) ********* Date Opened: 04/01/2022 Balance: $534.00. Please remove the following information from my file.Business response
08/18/2022
Good afternoon ******,
The account has a zero balance as of 8/9/2022. A letter was mailed 8/11/2022, but I've requested another be mailed to the address you have provided here and the credit bureaus will be updated accordingly within ***** days. Please call our office at ************** if you have any questions. We are open Monday - Friday from 8:00am to 7:00pm EST.Initial Complaint
08/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a bill from Stevens Business Service. I contacted them regarding the bill. I was put on hold for 20 minutes called back they tried to put me on hold again. I told them I was calling about the bill they mailed saying I owed $476.48. I told the women it was incorrect. She asked for my social # I refused to give it. Gave date if birth only. She stated this is what I owed and I told her in June my account was with Allied and was $212.35. She stayed this is not what I have in my system put me on hold &kept me on hold for a long time I hung up. They also reported this to credit bureau. With the incorrect amount. I was trying to pay the balance. But will not be paying to a business who dont have there information correct. How do I fix my credit report?Business response
08/15/2022
Good afternoon *****,
I apologize you were placed on hold for that long. Our representative provided you with the information that was provided to our office by the original creditor on 5/19/22. I have requested an itemized bill be mailed out to you for your review. Weve also sent a request to the credit bureaus to mark your account as disputed, until this can be resolved. If you have any questions, please call our office at **************. We are open Monday Friday from 8:00am to 7:00pm EST.Initial Complaint
05/20/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with NATIONAL GRID FKA LONG ISLAND and do not have a contract with Stevens Business Service account # ******. They did not provide me with the original application like I asked.Business response
05/25/2022
The backup documentation will be mailed to the address provided. We have marked the file accordingly to reflect the dispute. We've also sent a dispute packet, that the customer is welcome to fill out to have the account cleared.Initial Complaint
04/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This account inaccurately reported from my credit report in 3 credit bureaus like Equifax, Experian and Transunion. STEVENS BUSINESS SERVI ********* Date Opened:06/01/2021 The postings on this account was inaccurate and misleading also included inaccurate balances ($237.00). I already reached out to them but still now there were no responses also sent disputes to the Credit Bureaus.Business response
04/12/2022
We researched this account and found that this account should have been recalled from us. Therefore, we have closed this account and removed the trade line from her credit and will mail her a letter of confirmation.
This account *** have been assigned to another company and they *** have reported this to *********** but our reporting of it will be updated within 72 hours.
Thank you for bringing this to our attention.
Initial Complaint
02/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/23/2022 at around 2:30pm est I contacted Stevens Business Services about a debt in collection they are handling. They offered over the phone to settle it for 60% and to withdraw it from the credit reports such that it wouldn't appear on the credit report at all. I asked for it in writing, they said they will send it in writing after I pay them. I insisted that I see the terms we're agreeing to in writing first, they refused to put the terms in writing until after getting payment. This seems like a really shady business practice, to refuse to out an agreement in writing until after you get paid. What I would like is for them to simply put the agreement in writing, then I am willing to pay them.Business response
02/24/2022
Good morning,
I apologize for your negative experience. I have put the request in for that letter to be sent to you at the address listed in the complaint. The letter will be generated in the next ***** business hours.
Also, I have spoken to the representative that handled your call.
I appreciate you bringing this concern to my attention.
If you have any questions, please feel free to call the me at *******************.
Thank you,
*******************
Initial Complaint
09/14/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
The following accounts were opened without my knowledge, consent, or authority. I have no idea how the theft took place, nor do I have knowledge of the suspects.Business response
09/16/2021
Good morning,
Our office received the consumer's dispute on 5/18/21. Upon receipt, our office notified the credit bureau of the dispute along with sending a copy of the itemized **** and a dispute packet for fraud. Our office has never received the fraud packet back, but we continue to report the account under a disputed status.
If the consumer has any questions, please feel free to contact our office at ************.
Thank you,
*******************
Initial Complaint
09/13/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Stevens Business Service, a collections agency, has obtained a fraudulent account and is reporting it to credit reporting agencies as an unpaid account under my name. I have asked Stevens Business Service to provide validation of the account and they have failed to do so yet continue to damage my credit despite their inability to verify the debt which is, in fact, fraudulent. The company has possibly obtained personal information of mine fraudulently and reported it to credit reporting agencies in an attempt to coerce me to pay a debt that is not mine. The company has acted in bad faith and this is my final attempt to allow them to correct their records before filing a lawsuit and suing them for all legal fees and damages.Business response
09/16/2021
Good morning,
Our office received the dispute letter requesting validation on 9/10/21. Upon receipt, our office notified the credit bureaus that the account is in dispute status and validation of the account has been requested. the requested information will be sent out by 9/21/21.
After reviewing the information, please feel free to call our office with any questions.
Thank you,
*******************
Initial Complaint
08/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I found out via my Experian credit report (I had a 750 + score) that Stevens Business Service has reported me to the credit reporting agencies on behalf of National Grid.I havent had a National Grid account in over 5 years and no longer own the house where I had the account nor do I live in ************* anymore. I have not received any communication from either National Grid or this Stevens Business Service and had no information about this until I get a notice that my fico score has dropped into the 600s and I investigate and find their name as the entity who has reported this misinformation. This is poor business practice, should be illegal and prosecuted. I will contact a lawyer if this is not corrected immediately!Business response
08/23/2021
Good ************************************** was mailing correspondence to **************** in West Yarmouth. The mail was never returned to let us know that this was a incorrect address. The phone that National Grid had on file was disconnected.
Since receiving this complaint, the address and phone number has been updated. A copy of the itemized **** with a dispute packet was mailed to the address listed on the complaint along notifying the credit bureaus of the dispute.
If the consumer has any questions, please feel free to contact the office at ************ and a representative will gladly assist.
Thank you,
*******************
Customer response
08/23/2021
Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
FAQDear BBB,
do not have unpaid **** with National Grid. I have not had National Grid as a provider in over five years. I have had the same working landline number for the last 25 years and the same address until 8 months ago. I have had an impeccable credit report. Stevens business service has no authority to report me to the credit reporting agencies for a **** for monies owed without proof. That is in violation of the fair credit reporting act. Now that I have a persons name at Stevens, if this bogus report is not removed within the 30 day period as required with NO ACTION REQUIRED ON MY PART, (it the 3rd party that must provide the burden of proof of debt owed which much equal a signature on an original contract) I can move forward with a civil liability suit. I will be forwarding them a 609 letter. Thank you.
Regards.Business response
08/26/2021
Good Afternoon,
The credit bureaus have been notified of the dispute. The itemized statement of charges along with a dispute packet from National Grid was mailed out. If there is an issue with the charges on the itemized ****, the consumer can fill out the dispute packet and return it to our office and National Grid. National Grid will then investigate the charges and our office will put the account on hold for the review period.
If there is any questions about the itemized statement or the dispute packet, feel free to contact our office.
Thank you,
*******************
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