ComplaintsforCaron Electric, Inc.

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We paid ***** Caron about total of $40k to install our generator - it never worked for one day after more than 5 years , 20 times calling him and addition $88k payment . We are told by the new generator guy that it was I installed wrong -

  Customer response

  01/02/2024

  I have not heard from the business in response to my complaint.

• Initial Complaint

  11/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I have a prepaid maintenance plan with Caron Electric for my generator and one service remaining on that plan to the value of $395. I have left telephone messages and sent emails to the contractor on 30 October and 7 November requesting scheduling of the generator service and have not received a response. I had to contact the BBB in April 2022 for the same unresponsiveness from the contractor. I would like the $395 refunded.

  Customer response

  11/26/2023

  Hi. Actually Caron Electric did email me on 15 November:

  Thank you for your continued loyalty to Caron Electric, we are always here for your generator and electrical needs. A lot of our 35 years in business has been spent with people like you who value their homes and what systems keep it running. Your Kohler automatic standby generator is a vital part of these systems, especially in ***********. If we installed your generator, or have been maintaining your generator, you know the importance of its annual service. 
  
  We have started performing the annual maintenances on the generators. As always, we require a signed agreement before we will perform the maintenance. Attached is the 3 or 5 year agreements we have. Please sign one and return with a check to the listed address. 
  
  You may already have an annual agreement in place, please confirm when you last paid Caron Electric.
  
  We may have done additional items in the past that have not been invoiced yet, we have had some invoicing problems with our software crashing two years ago and have been rebuilding it by going through technician notes and job tickets. 
  
  Thank you again,
  Any questions please call.

  ***** Caron
  *************

   

  I responded on 16 November:

  Hi *****,
  
  
  I signed and paid for a 5 year maintenance plan in October 2018 (see attached).
  
  
  Maintenance services were carried out in 2018, 2019 and 2020
  No maintenance service was carried out in 2021
  Maintenance service was carried out in Spring 2022
  I therefore still have a maintenance service that I have paid for in 2018 but not received. I would like this service carried out as soon as possible. Thank you.
  
  
  Best wishes, 
  *****

   

  I have not heard from Caron Electric since I responded.

• Initial Complaint

  04/19/2022

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I signed and paid for a 5-year service contract for my generator with Caron Electric on 30-Oct-2018. The contract states all maintenances will be done in the fall. No maintenance was carried out on my generator in the fall 2021 and my generator states maintenance is overdue. I have tried emailing Caron Electric (1 March and 15 March) with no response. I telephoned their 24hr service number on 8 April and still have not been contacted by Caron Electric. I would like the remaining 2 year's payment of my contract repaid ($790) so I can find a more reliable contractor to do this work. Thank you.

  Customer response

  05/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I received an email from the business on 26 April stating they had heard of my BBB complain, and my generator was serviced on 27 April. I anticipate the next pre-paid maintenance will be carried out in the spring of 2023 rather than fall 2022 so that there is a full year between services and the technician who visited my home agreed.  As such, I consider my complaint #******** resolved. I understand that by choosing to accept the business response that my complaint will be closed as resolved.  I appreciate the help of BBB in this matter.
  
  Regards,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩