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Business Profile

Electrician

Caron Electric, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electrician.

Complaints

This profile includes complaints for Caron Electric, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Caron Electric, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We paid ***** Caron about total of $40k to install our generator - it never worked for one day after more than 5 years , 20 times calling him and addition $88k payment . We are told by the new generator guy that it was I installed wrong -

      Customer Answer

      Date: 01/02/2024

      I have not heard from the business in response to my complaint.

    • Initial Complaint

      Date:11/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a prepaid maintenance plan with Caron Electric for my generator and one service remaining on that plan to the value of $395. I have left telephone messages and sent emails to the contractor on 30 October and 7 November requesting scheduling of the generator service and have not received a response. I had to contact the BBB in April 2022 for the same unresponsiveness from the contractor. I would like the $395 refunded.

      Customer Answer

      Date: 11/26/2023

      Hi. Actually Caron Electric did email me on 15 November:

      Thank you for your continued loyalty to Caron Electric, we are always here for your generator and electrical needs. A lot of our 35 years in business has been spent with people like you who value their homes and what systems keep it running. Your Kohler automatic standby generator is a vital part of these systems, especially in ***********. If we installed your generator, or have been maintaining your generator, you know the importance of its annual service. 

      We have started performing the annual maintenances on the generators. As always, we require a signed agreement before we will perform the maintenance. Attached is the 3 or 5 year agreements we have. Please sign one and return with a check to the listed address. 

      You may already have an annual agreement in place, please confirm when you last paid Caron Electric.

      We may have done additional items in the past that have not been invoiced yet, we have had some invoicing problems with our software crashing two years ago and have been rebuilding it by going through technician notes and job tickets. 

      Thank you again,
      Any questions please call.

      ***** Caron
      *************

       

      I responded on 16 November:

      Hi *****,


      I signed and paid for a 5 year maintenance plan in October 2018 (see attached).


      Maintenance services were carried out in 2018, 2019 and 2020
      No maintenance service was carried out in 2021
      Maintenance service was carried out in Spring 2022
      I therefore still have a maintenance service that I have paid for in 2018 but not received. I would like this service carried out as soon as possible. Thank you.


      Best wishes, 
      *****

       

      I have not heard from Caron Electric since I responded.

    Caron Electric, Inc. is NOT a BBB Accredited Business.

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