ComplaintsforCapital Construction
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Complaint Details
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Initial Complaint
10/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We contracted with Capital Construction in May 2023 for an exterior paint job, gutters, and re-shingling a bulkhead for approximately $26,000. We are in month five with no communication or timeline for completion. The exterior painting was finally completed, between May 2023 and October 2023, after months of no progress. However, the following items on our contract remain outstanding:1.Nails sticking out on the interior of our bulkhead, a safety hazard;2.No gutters installed on our house, which has lead to water leaking in our basement during this rainy summer; and 3.A pile of project waste in our yard as winter approaches (also a safety hazard, once it snows).Between June 7, 2023, and October 25, 2023, we regularly texted and phoned the former and current project manager to get updates on when these items would be completed with no response: We last had communication with the current project manager on 9/22/23, and have no timeline on when workers will return to finish this project.Customer response
11/14/2023
Capital construction has completed the project and we wish to withdraw our complaint. Please contact me with any questions or concerns. Thank you, *********************Business response
11/14/2023
BBB was contacted by the consumer and advised after receiving the complaint the business came out and took care of the issues.Customer response
11/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Capital construction has completed the project and we wish to withdraw our complaint. Please contact me with any questions or concerns. Thank you, *********************
Sincerely,
*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.