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Find a Location

Domination Plumbing & Heating has 1 locations, listed below.

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    Business ProfileforDomination Plumbing & Heating

    Plumber

    At-a-glance

    Customer Reviews

    5/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    35 Holiday Lane, Lancaster, MA 01523
    BBB File Opened:
    1/6/2020
    Contact Information

    Principal

    • Mr. Dominic Arsenault, Owner

    Customer Contact

    • Mr. Dominic Arsenault, Owner

    Industry Tip

    BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/02/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    We received service from Domination Plumbing and heating in January and February of 2022. The techs that were scheduled to show at our house were late, did not show at the time they said they would, and canceled at the last minute. This is crucial because my husband and I no longer work from home, therefore took days off from work with the intention of them showing up, and they did not! The project, which was to move our heating and plumbing pipes from our existing chimney to instead vent outside to the side of our house, took about 6 visits to complete. SIX! This was a project that should have taken a day or two. They ordered the wrong parts the first time too! We asked them to pull a permit for this work, which they did do.. however, they FAILED the inspection the first time. They had a tech come a day later to RE-DO all the work they spent 6 visits completing. They passed inspection after the second time. Fast forward two weeks, we now have no plumbing or hot water.. This happened out of no where, my house temperature it currently at 52 degrees and it is 20 degrees outside. We did pay this plumber, DOM, the full amount that was originally asked for, since it did pass inspection. Today, two weeks after work was completed, we called Domination plumbing to discuss this current - no heat/hot water issue- and he has not answered our call or returned the call. When we finally did get a call back from Dom, he said this was not a good time to talk as he was at the dentist...
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sharon B

    5 stars

    09/28/2023

    I am absolutely thrilled with Domination's Service. A highly skilled plumber (today Tristen) comes quickly, determines exactly what the problem is, recommends the best products to solve the problem, then the service manager calls with pricing so there are no surprises, and Tristen does an excellent job of fixing the problem and installing new products. I have had this company come a couple of times and I am always completely satisfied with the excellent work they do. I highly recommend Domination.

    Domination Plumbing & Heating Response

    09/29/2023

    Thank you ****** for your review! We are glad we have been able to have your continued business for the past few years and hopefully many more!

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