ComplaintsforStanley Service, Inc.

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My car was towed by this company several weeks ago in ****************. When I arrived to pick up my vehicle, nobody who works at this location let me know damage was done on the front of my car. I noticed the damaged after I left and notified the receptionist at this company.

  

  Business response

  12/07/2022

  We take various pictures of every car that we tow prior to towing the vehicle. In this specific situation the damage being claimed was already on the vehicle prior from the vehicle being towed.

  Customer response

  12/08/2022

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  That is a complete lie. That is why the owner/or manager offered to fix it for free. When I reported the damage to the front desk, the manager came on the phone and explained how one of his employees accidentally hit my car.  I didn't bother to take My car back, in fear they might cause more damages. My front frame was never damaged In anyway. I can understand you will say what you need to protect your business, but dishonest business tactics will only take you so far. Check their Yelp / ****** reviews and see what other customers have said in their reviews. 
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Fabrice

   

   

  

  Business response

  01/06/2023

  My apologies I mixed up the vehicles since there wasn't much info on this vehicle in the complaint.  Yes I did tell her to come back that we would pay the shop next door to fix it.  She agreed and the parts were ordered and she never brought the vehicle back.  At this point we did our part on offering to fix the vehicle she agreed and we handled it how we should. Now if she didn't want us to take care of it the next step is to file a claim against our insurance.  This is not a matter of a BBB because we did the right thing offered to fix the vehicle and if that wasn't an option for her then all she would have to do is put a claim in.

  Customer response

  01/06/2023

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]

   

  First off ,I am a man, do not disrespect me. You never mentioned filing a claim if I didn't want the work done on my car. You basically said you could fix it but your timeframe to take the vehicle was inconvenient. You never mentioned anything about filing a claim. What is the name of your insurance company so I can file a claim?
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  Fabrice

   

   

• Initial Complaint

  06/14/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My vehicle was towed by Stanley Towing which I was unaware. Upon notification I contacted them to inform them of my quarantine status due to Covid-19. It took 5 days before **** finally called me back. I explained that I was just released by the MA covid team from quarantine and I was asking for a 14 days waiver due to Covid-19. He informed me there's nothing he can do. I need some help from the city to intervene. These people don't care about spreading the disease all they care about is money. I need the city to intervene and make this right. I'm a full time student and VET.

  Customer response

  06/26/2021

  I have not heard from the business in response to my complaint. I tried to resolve the issue with the business but they are not willing to negotiate. I explained again that I was away when the car was first towed and was not aware the car was towed. Upon my return was quarantine due to Covid-19 infection in the household. But they were still not willing to negotiate. I can send the release letter given to my family from the Mass Covid-19 team as proof. I just need an adjustment I'm not asking for them to waive all the charges.

  

  Business response

  06/27/2021

  Sorry about the delay in responding. I am on vacation & will not be back in the office until Wednesday the 30th. I will research your complaint at that time & respond in a timely manner

  Customer response

  07/08/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

   

  Good afternoon, my name is *********************** my ref ID is #******** with Stanley service. I have been waiting for a response to follow up with the complaint about their business and never received an answer from a previous email they were supposed to give me by last Wednesday. Please do not close my case because my issue is not resolved. 
  

  
  

   

  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.
  
  FAQ
  
  Regards,

  ******

   

   

  

  Business response

  07/26/2021

  Your vehicle was towed for parking in a posted street cleaning zone. We are required to send the vehicles registered owner a certified letter within 5 days of the tow notifying  you that your vehicle was towed and the costs associated with the tow. I was told that you called the office ten days after receiving the letter and was told what the cost was too retrieve your vehicle. I was also informed that you were ver upset over the costs and informed the officer that you were not going to pay the fees. It is mot our policy to call back every person who complains their vehicle was towed. There is nothing Stanleys will do regarding the fees

  Customer response

  07/26/2021

  Better Business Bureau:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered. 

  [You must provide details of why you are not satisfied with this resolution.  If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
  
  Businesses and Customers should be civil, courteous and polite in their responses to complaints. It is important to remain professional and productive when participating in the BBB complaint process.My truck was towed while I was away visiting my father. When I got back from my trip unfortunately almost very one in my Mom's household was positive for Covid-19 my mom,uncle,aunt,grandmother all tested positive and because I was with them I also had to Quarantine. I contacted Stanley Towing to inform them of my Quarantine status. I was willing to pay for the tow and the days that I was away.. The only thing I asked them to do was to wave my Quarantine days as I was unable to pick up the Vehicle.I explained that I am student,a military veteran, and currently unemployed. I was never upset with them and I didn't refuse to pay. They are lying. Infact I went down to the shop to speak with the manager about the issue and they were extremely combative and extremely rude and dismissive. Another customer even stepped in trying to help me. But they were just very rude. I am really trying hard to get this matter resolved amicable. It's not my fault I had to Quarantine for 10 days. That's mandated by the ********************** Covid-19 Team. I'm asking for some mediation with this matter. At this point my truck as been there for over 2 months now. What am I to do.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩