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Complaint Details
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Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a car from this dealership on the 10th of this month today is now the 23rd. He told me initially that he was waiting on the **** When I looked into that I found out that the *** has a two day turnaround for businesses. When I asked him again why my car was taking so long to get registered he said he doesnt know whats going on at the **** When I checked the *** website I saw that my plates were issued on the sixth. He told me he would bring my car to me at 5:32 towns away from me. Then he called me and told me he wasnt gonna be able to make it down there and he would gladly bring me my car tomorrow I told him I would be happy to meet him back up at the dealership and pick up my car. That was 3 1/2 hours ago . He told me that the gentleman were doing a safety check on my car at his other garage and he had to run to CVS real quick. While he has been gone I have driven to the other garage and my car is sitting there the garage is locked up tight nobodys there doing anything . Hes been gone now for 45 minutes with a quick run to CVS. He has my plates in his car and I cant do anything. I feel very helpless and I dont know what to do.Business response
10/03/2022
We spoke to the customer regarding this situation. We are awaiting delivery on a part that has been ordered from the dealer. The vehicle is not drivable until the computer arrives and is installed. The estimated time for delivery of the part is 10-10-2022.
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Contact Information
Business hours
Today,9:00 AM - 6:00 PM
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 3:00 PM |
SuSunday | By Appt. Only |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.