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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
there's a inquiry on my report from 7/13/22 and i never applied to this bank. someone tried using my information and my identity has been stolen. i ask avidia to remove the inquiry from my transunion and equifax report so i don't have to file a lawsuit against them. this attempt with the bbb is a god faith effort to resolve the issue.Business response
10/14/2022
On 7/12/22 we received a business credit card application from ******* and sent a letter regarding our decision on 7/13/22. A hard inquiry on a credit report is not something that a financial institution can remove. ****** needs to contact each credit bureau to dispute and remove the inquiry.Initial Complaint
06/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
They need to give me my money back, because I did not authorize the transactions made to my card! I was also informed that they couldn't do anything to help me with getting my money back either. As a banking app, they should also handle any transactions that's made on that card! It's not right at all, because they just take people's money, then there's nothing we can do about it!Business response
10/14/2022
******* has not filed any dispute with Avidia Bank regarding unauthorized transactions. A member from our Deposit Operations team will be reaching out to gather more information.
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Contact Information
Business hours
Today,8:00 AM - 4:00 PM
MMonday | 8:00 AM - 4:00 PM |
---|---|
TTuesday | 8:00 AM - 4:00 PM |
WWednesday | 8:00 AM - 4:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 12:00 PM |
SuSunday | Closed |
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2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.